Question about Dyson DC25 All Floors Bagless Upright Vacuum

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I can't get the power switch on my DC25 to turn the vacuum off. I have to plug it in to the electrical socket and then unplug it to turn off. Suggestions?

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It's probably the on/off switch
I found a cool hint at hope this helps you

Posted on Jan 03, 2013


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1 Answer

When I turn my dyson DC25 while vacuuming, it shorts out and comes back on again when I straighten out. Is this something I can fix myself?

Common problem is a break in the wire where it enters machine, caused by accidently stepping on cable when using vacuum. Unplug appliance from mains then you need to gain access to where on/off switch is (normally one star/Torx screw to remove cover) pull spade connectors from switch then cut about 3-4 inches from cable, strip wires and re-attach to spades then reassemble. A bit of a fiddly task but won't cost you much. Tools required: Torx size 6 and a small crosshead screw driver, wire cutters/strippers, insulation tape, it may be easier to buy new spade connectors as it's difficult to pry them open to re-use. Basic electrical experience (if you can wire a plug correctly you can do this!)

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My cord has to be pushed in to socket and giggled to get the vacuum to have power? Any suggestions?

You might want to remove the electric plug from the wall and spread the prongs just a little bit, it sounds like the plug might be loose in the wall socket.....try it in another wall socket and see if the problem continues to exist...generally it you get the same result from similar wall may have looseness in the electrical plug...meaning that you might have been unplugging the cord by grabbing the cord and snatching versus unplugging with the plug itself. Hope this helps.

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Dyson dc25 off button won't turn off, brush button won't engage brushes

Hi ... did u get this fixed cos mine is the same hve to switch off on the wall?

Sep 22, 2012 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Dyson dc25 power switch wont stay on

Hi Chett,

I'm sorry to hear you're having difficulty with your DC25. If the switch doesn't seem to be working correctly, I'd encourage you to get in touch with us directly as we'd appreciate the opportunity to provide further assistance.

You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call, so one of our advisors can run through some troubleshooting with you.

We'll look forward to hearing from you.

Best wishes,

Dyson Online Customer Support

May 03, 2012 | Dyson DC25 All Floors Bagless Upright...

3 Answers

Dyson dc25 power switch will not stay on

I called Dyson because I had a similar problem. When I pushed the red button down on my dc25, but it would not stay down. The vacuum would turn on when the button was pushed down, but of course when I let go of it the vacuum would shut off. The helpful telephone tech. Recognized the symptom right away and told me to push down on the button fully and let It flick up like a lighter. I about fell off my chair when that worked right away! Anyways for what it's worth, she said sometimes the mechanism in the buttons gets consnarlitated (my tern, not hers!) and this resets the spring.

Feb 19, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

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I turned on my refurb dyson dc25, I press the power button, and now it will not shut down unless it gets unplugged.

Hi there,

I'm sorry to hear you're having difficulties with your DC25's on/off switch. It's probably best if you get in touch with us directly, so we can help you resolve this issue as quickly as possible. You can call us free on 1866MYDYSON. We'll look forward to hearing from you.

Kind regards,

Dyson Online Customer Support

Oct 12, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

My Dyson DC25 will not power on

Hello, this is Ava with Think Crucial.

If your vacuum doesn't turn on, make sure that plug is fully inserted into a fully functional electronic outlet. If it still not turning on after verifying this, it could be that the power switch is malfuntioning. You may need to replace the power switch by opening up the handle of your vacuum. I suggest to refer to your manual on how to replace the power cord or contact Dyson for troubleshooting steps. 1-844-679-1647

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

I hope this was helpful.

Ava B.
Think Crucial Customer Care

Aug 13, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Roller burush is not turning

Hi there,

Sorry to hear you're having a problem with your DC25. Please note, the brushbar never rotates when the cleaner is stood in the upright position, or if you've turned it off using the silver switch next to the red on/off switch.

DC25 is equipped with a safety cutout device which shuts off the brushbar if it becomes tangled with a rug fringe, etc. It's very easy to reset - our online video guide shows you how to do this:

If you've followed these steps and are still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some checks over the phone and provide the assistance you need.

Kind regards,

Dyson Customer Service

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3 Answers

I have to hold down the power switch for my dyson (DC 25 all floors) to work.

it sounds like the catch on the switch is stuck or broken.
it may be worth spraying it with an electrical switch cleaner to see if that helps.
if not, you will have to replace the switch as they are not repairable.
switches can usually be bought from electrical repair shops .
the switch and wires are basic enough, but unclipping the plastic around the switch can be tricky, and usually involve at least one hidden screw on a dyson, so you may want to consider getting an experienced repair engineer to do the job, to avoid damaging the plastics.

May 04, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Vacuum won't turn on when plugged in and switch is turned on

The easy answer to this problem is you need a new cord. Any fit all 20 to 35 foot two wire cord will work. However, you will need to take disassemble the almost the entire vacuum to test the current cord to see if it is bad. There are a lot of pieces to take off to get to the inside of the vacuum where the cord enters from the back. You could also have a bad motor.

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