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I know a lot of people are having problems with the acer cam
if you updated msn try going back to your old version
or if you have'nt updated it you can try that.
The only other thing is to uninstall cam and reinstall
I've had to that so many times on my acer crystal eye cam
Uninstall, then reinstall with latest drivers this will be where to start, is web cam attached permanantly? if not try it on another pc if it is try a usb web cam with your laptop. In other words try to do some trouble shooting to narrow down where we need to focus our attention to get you going again