Question about HP J4680 Office Jet All-In-One Printer

1 Answer

Got new hp elite m9402f computer but new hp fax doesnt answer

New hp officjet j4680 is set for answer automatic and on 2 ring. when called the fax rings but no answer. printing works fine. help no one else could figure out and use this for business. thank neil clark

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  • Neil Clark
    Neil Clark Jan 21, 2009

    problem is that fax will not answer automatically. is set for auto and on 2 ring but just keeps ringing, thanks

  • Neil Clark
    Neil Clark Jan 21, 2009

    your solution was not my problem. i have problem with auto answer not manual thanks n.c

  • Anonymous May 07, 2009

    sorry, silly question, but does the fax have to be connected to the pc to receive faxes?

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  • HP Master
  • 3,614 Answers

Hi there,

initially you have to check and correct this few settings.

To receive a fax manually

1. Make sure the device is turned on and you have paper loaded in the main tray.

2. Remove any originals from the document feeder tray.

3. Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the device answers. Or, turn off the Auto Answer setting so
that the device does not automatically answer incoming calls.

4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.

5. When you hear fax tones from a sending fax machine, do the following:


a. Press the left arrow or the right arrow to select Fax B&W or Color fax.
b. Press Start.
c. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

Hope this initial info helps you.

micromaster-

Posted on Jan 21, 2009

  • 1 more comment 
  • micromaster
    micromaster Jan 21, 2009

    on the #4 instructions:

    4. If you are currently on the phone with the sender,

    instruct the sender to press Start on their fax machine.

    5. When you hear fax tones from a sending fax machine, do the following:


    a. Press the left arrow or the right arrow to select Fax B&W or Color fax.
    b. Press Start.
    c. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

    let me know here again./



  • micromaster
    micromaster Jan 21, 2009

    ===

    initially i posted a solution over HERE.

    anyway i will re-post it here again.

    Set the answer mode (Auto answer)

    The answer mode determines whether the device answers incoming calls.

    Turn on the Auto Answer setting if you want the device to answer faxes automatically. The device answers all incoming calls and faxes.

    Turn off the Auto Answer
    setting if you want to receive faxes manually. You must be available to
    respond in person to the incoming fax call or the device does not
    receive faxes.

    To set the answer mode to manual or automatic via the device control panel

    1. Press Setup.

    2. Press right arrow to select Fax Settings, and then press OK.

    3. Press right arrow to select Answer Options, and then press OK.

    4. Press right arrow to select Auto Answer, and then press OK.

    5. Press right arrow to select On or Off as appropriate for your setup, and then press OK.

    When Auto Answer is On, the device answers calls automatically.

    When Auto Answer is Off, it does not answer calls.

    NOTE: The HP fax cannot receive faxes when the main phone number is off the hook.


  • micromaster
    micromaster Jan 21, 2009

    ***initially i posted a solution over HERE.

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Introduction The HP All-in-One can receive faxes automatically or manually depending on the Auto Answer setting. If the Auto Answer option is set to On (the default setting), the HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings). Refer to the given instructions to receive faxes automatically or manually. Receiving faxes The HP All-in-One can receive faxes automatically or manually. Receiving a fax automatically To receive faxes automatically, set the Auto Answer option to On (the default setting). The HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings). Receiving a fax manually If the HP All-in-One has been set up to receive faxes manually (the Auto Answer option is set to Off ), or you answer the phone and hear fax tones, use these instructions to receive faxes.
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To set the answer mode to manual or automatic via the control panel

? Press Auto Answer to turn the light on or off, as appropriate for your setup.

When the Auto Answer light is on, the device answers calls automatically. When

the light is off, the it does not answer calls.

To set the answer mode to manual or automatic via the embedded Web server

1. Open the embedded Web server, click the Settings tab, click Fax in the left pane,

and then click the Basic sub-tab.

2. Select On or Off in the Auto Answer drop-down menu in the Other Basic Fax

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If you turn on the Auto Answer setting, you can specify how many rings occur before

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The Rings to Answer setting is important if you have an answering machine on the

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To set the number of rings before answering via the control panel

1. Press Setup.

2. Press Basic Fax Setup, and then press Rings to Answer.

3. Enter the appropriate number of rings by using the keypad, or press the left or right

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4. Press OK to accept the setting.

To set the number of rings before answering via the embedded Web server

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The answer mode determines whether the HP Fax answers incoming calls or not.

Different answer modes are :

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The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.

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* Tel

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1.When you set it up you told it to answer after a certain number of rings. 3 rings is the safest low number .
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If that is what you have then this is how you set up the phone. Its important to know what type of distinctive ring your phone company will send to your phone. If it doesn't work you can talk to them about getting a different one than their default distinctive ring.

2 Set the HP all-in-one to answer incoming calls automatically.

Press the Auto Answer button until the light is on.

3 Change the Answer Ring Pattern setting to the pattern that has been assigned to your fax number by the telephone company, for example, double rings or triple rings.
For information on changing this setting, see Change the answer ring pattern
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Note Your HP all-in-one is factory-set to answer all ring patterns. If you do not set the correct ring pattern assigned to your fax number by the telephone company, your HP all-in-one might answer both voice calls and fax calls or it might not answer at all.

4 (Optional) Change the Rings to Answer setting to one ring or two rings.

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http://h10032.www1.hp.com/ctg/Manual/c00235090.pdf

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According to the HP manual for this unit:

1. Verify that your HP all-in-one is set to answer fax calls automatically. (Press the Auto Answer button so the light is on.)
2. Press Setup.
3. Press 5, and then press 1.This displays the Advanced Fax Setup menu and then selects Answer Ring Pattern.
4. Press the down arrow key to highlight an option, and then press OK. When the phone rings with the ring pattern assigned to your fax phone line, the HP all-in-one answers the call and receives the fax.

You can download the manual from HP here if you've misplaced yours and need more setup information.

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Depending on the Auto Answer setting, your HP All-in-One can receive faxes
automatically or manually. If you have set the Auto Answer option to Off, you will
need to receive faxes manually. If the Auto Answer option is set to On (the default
setting), your HP All-in-One will automatically answer incoming calls and receive faxes
after the number of rings specified by the Rings to Answer setting. (The default
Rings to Answer setting is five rings.)
Receive a fax manually
If you set up your HP All-in-One to receive faxes manually (the Auto Answer option is
set to Off) or you answer the phone and hear fax tones,
1. Make sure the HP All-in-One is turned on and you have paper loaded in the input
tray.
2. Remove any originals from the document feeder tray.
3. If you are currently on the phone with the sender, instruct the sender to press
Start on their fax machine.
4. When you hear fax tones from a sending fax machine, do the following:
a. Press Fax on the control panel of your HP All-in-One.
b. When prompted, press 2 to select Receive fax.
c. After the HP All-in-One begins to receive the fax, you can hang up the phone.

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Note: check your equipment for:
Fax machine must be connected to an answer machine

Receiving a fax automatically:
1 Make sure the Fax Auto Answer light is on.
2 To set the number of telephone rings before the printer automatically receives faxes,
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If the printer detects a fax, it receives the fax and disconnects the answering machine.
If the printer does not detect a fax, the answering machine receives the call.
2 Set the answering machine to answer incoming calls before the printer does.
For example, if you set the answering machine to answer calls after three rings, set the printer to answer calls
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3 To set the number of telephone rings before the printer automatically receives faxes.

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