Question about HP J4680 Office Jet All-In-One Printer

1 Answer

Got new hp elite m9402f computer but new hp fax doesnt answer

New hp officjet j4680 is set for answer automatic and on 2 ring. when called the fax rings but no answer. printing works fine. help no one else could figure out and use this for business. thank neil clark

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  • Neil Clark
    Neil Clark Jan 21, 2009

    problem is that fax will not answer automatically. is set for auto and on 2 ring but just keeps ringing, thanks

  • Neil Clark
    Neil Clark Jan 21, 2009

    your solution was not my problem. i have problem with auto answer not manual thanks n.c

  • Anonymous May 07, 2009

    sorry, silly question, but does the fax have to be connected to the pc to receive faxes?

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  • HP Master
  • 3,614 Answers

Hi there,

initially you have to check and correct this few settings.

To receive a fax manually

1. Make sure the device is turned on and you have paper loaded in the main tray.

2. Remove any originals from the document feeder tray.

3. Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the device answers. Or, turn off the Auto Answer setting so
that the device does not automatically answer incoming calls.

4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.

5. When you hear fax tones from a sending fax machine, do the following:


a. Press the left arrow or the right arrow to select Fax B&W or Color fax.
b. Press Start.
c. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

Hope this initial info helps you.

micromaster-

Posted on Jan 21, 2009

  • 1 more comment 
  • micromaster
    micromaster Jan 21, 2009

    on the #4 instructions:

    4. If you are currently on the phone with the sender,

    instruct the sender to press Start on their fax machine.

    5. When you hear fax tones from a sending fax machine, do the following:


    a. Press the left arrow or the right arrow to select Fax B&W or Color fax.
    b. Press Start.
    c. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

    let me know here again./



  • micromaster
    micromaster Jan 21, 2009

    ===

    initially i posted a solution over HERE.

    anyway i will re-post it here again.

    Set the answer mode (Auto answer)

    The answer mode determines whether the device answers incoming calls.

    Turn on the Auto Answer setting if you want the device to answer faxes automatically. The device answers all incoming calls and faxes.

    Turn off the Auto Answer
    setting if you want to receive faxes manually. You must be available to
    respond in person to the incoming fax call or the device does not
    receive faxes.

    To set the answer mode to manual or automatic via the device control panel

    1. Press Setup.

    2. Press right arrow to select Fax Settings, and then press OK.

    3. Press right arrow to select Answer Options, and then press OK.

    4. Press right arrow to select Auto Answer, and then press OK.

    5. Press right arrow to select On or Off as appropriate for your setup, and then press OK.

    When Auto Answer is On, the device answers calls automatically.

    When Auto Answer is Off, it does not answer calls.

    NOTE: The HP fax cannot receive faxes when the main phone number is off the hook.


  • micromaster
    micromaster Jan 21, 2009

    ***initially i posted a solution over HERE.

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Hp fax machine does not picks up incoming fax calls automaticly


check your settings to ensure that it is set to automatically answer fax calls. Also ensure that if you have distinct ring tone service that you have that feature enable properly for the ring tone that denotes faxes.

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How do I set up the fax feature?


Introduction The HP All-in-One can receive faxes automatically or manually depending on the Auto Answer setting. If the Auto Answer option is set to On (the default setting), the HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings). Refer to the given instructions to receive faxes automatically or manually. Receiving faxes The HP All-in-One can receive faxes automatically or manually. Receiving a fax automatically To receive faxes automatically, set the Auto Answer option to On (the default setting). The HP All-in-One will automatically answer incoming calls and receive faxes after the number of rings specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings). Receiving a fax manually If the HP All-in-One has been set up to receive faxes manually (the Auto Answer option is set to Off ), or you answer the phone and hear fax tones, use these instructions to receive faxes.
  1. Make sure the HP All-in-One is turned on and you have paper loaded in the input tray.
  2. Remove any originals from the document feeder tray.
  3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the HP All-in-One answers. Or, turn off the Auto Answer setting so that the HP All-in-One does not automatically answer incoming calls.
  4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.
  5. When you hear fax tones from a sending fax machine, do the following:
    1. Press Start Fax Black or Start Fax Color on the control panel of the HP All-in- One.
    2. When prompted, press the down arrow to highlight Receive Fax Manually , and then press OK .
  6. Press Start Fax Black again.
  7. After the HP All-in-One begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.


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My hp 1040 will not pick up fax after the fifth ring answering machine picks after forth ring can't tell the between phone call or a fax used to before changed date on answering machine fax quite working


Set rings to answer
You can select the number of rings that will occur before the fax answers an incoming call. If you are using your machine as both a telephone and a fax machine, we suggest you set the ring count to at least 4 to give you time to answer.
TIP: HP 1050 Fax: The Toll Saver function for the Digital Message Center interacts with Rings to Answer. See Toll Saver on page 40. If you have the HP 1050 Fax and have Toll Saver turned on, set the Rings to Answer to 2.
1. Press Menu repeatedly until BASIC FAX displays and press Start/Enter.
Rings to Answer will display.
2. Press Start/Enter.
3. Enter the number of rings you want (2-7) and press Start/Enter.
The HP Fax rings the set number of times and then answers. It then produces a different sounding ring to alert you to which type of call is incoming.
• The additional ring may occur once for a fax call
• The additional ring occurs 5 times for a voice call. After the 5 additional rings, the answering machine will answer.

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To set the answer mode to manual or automatic via the control panel

? Press Auto Answer to turn the light on or off, as appropriate for your setup.

When the Auto Answer light is on, the device answers calls automatically. When

the light is off, the it does not answer calls.

To set the answer mode to manual or automatic via the embedded Web server

1. Open the embedded Web server, click the Settings tab, click Fax in the left pane,

and then click the Basic sub-tab.

2. Select On or Off in the Auto Answer drop-down menu in the Other Basic Fax

Settings section.

Set the number of rings before answering

If you turn on the Auto Answer setting, you can specify how many rings occur before

incoming calls are automatically answered.

The Rings to Answer setting is important if you have an answering machine on the

same phone line as the device, because you want the answering machine to answer

the phone before the device does. The number of rings to answer for the device

should be greater than the number of rings to answer for the answering machine.

For example, set your answering machine to a low number of rings and the device to

answer in the maximum number of rings. (The maximum number of rings varies by

country/region.) In this setup, the answering machine answers the call and the device

monitors the line. If the device detects fax tones, it receives the fax. If the call is a

voice call, the answering machine records the incoming message.

To set the number of rings before answering via the control panel

1. Press Setup.

2. Press Basic Fax Setup, and then press Rings to Answer.

3. Enter the appropriate number of rings by using the keypad, or press the left or right

arrow button to change the number of rings.

4. Press OK to accept the setting.

To set the number of rings before answering via the embedded Web server

1. Open the embedded Web server, click the Settings tab, click Fax in the left pane

and then click the Basic sub-tab.

2. Select a number in the Rings-to-answer drop-down menu in the Other Basic Fax
Settings
section.

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HOW DO I GET MY FAXES OUT OF THE MEMORY?


Receiving a fax
Receiving a fax automatically
1 Make sure the printer is on and is connected to a working phone line.
2 Make sure that Auto Answer is on.
To check if Auto Answer is on:
a From the printer control panel, press (tool icon).
b Press the arrow buttons until Fax Setup appears, and then press ok.
c Press the arrow buttons until Ringing and Answering appears, and then press ok.
d Press again.
Check to see if Auto Answer is set to On.
e If Auto Answer is not set to on, press the arrow buttons until On appears, and then press to save the setting.
3 Set the number of times the telephone rings before the printer automatically receives faxes:
a Press the arrow buttons until Pick-up On appears, and then press ok.
b Press the arrow buttons until the setting that you want appears, and then press to save the setting.
When the number of rings you set is detected, the printer automatically receives the incoming fax.
Receiving a fax manually
1 Make sure the printer is on and is connected to a working telephone line.
2 Make sure that Auto Answer is off.
3 To receive the fax, press (green botton) or press * 9 * on the telephone after you answer it and hear fax tones.
4 Hang up the telephone.
The printer receives the fax.
Receiving a fax with an answering machine
1 Make sure that Auto Answer is on.
2 Make sure you have set the number of times the telephone rings before receiving a fax automatically.
When a telephone ring is detected, the answering machine picks up the call.
• If the printer detects a fax, it receives the fax and disconnects the answering machine.
• If the printer does not detect a fax, the answering machine receives the call.

3 Set the answering machine to answer incoming calls before the printer does.
For example, if you set the answering machine to answer calls after three rings, set the printer to answer calls
after five rings.
Forwarding faxes
Use the fax-forwarding feature if you are going to be away, but still want to receive your faxes. There are three
fax-forwarding values or settings:
• Off—(Default)
• Forward—The printer sends the fax to the designated fax number.
• Print & Forward—The printer prints the fax and then sends it to the designated fax number.
1 Make sure the printer is on and is connected to a working telephone line.
2 Press the arrow buttons until Fax Setup appears, and then press ok.
3 Press the arrow buttons until Ringing and Answering appears, and then press ok.
4 Press the arrow buttons until Fax Forward appears, and then press ok.
5 Press the arrow buttons until Forward or Print & Forward appears, and then press ok.
6 Enter the number to which you want to forward the fax, and then press ok.

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What is answer mode?


The answer mode determines whether the HP Fax answers incoming calls or not.

Different answer modes are :

* Fax

The HP Fax will automatically answer all incoming calls using the Rings to Answer setting. This is the default setting.

* FaxTel (unit with handset model only)

The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.

NOTE: If the HP Fax determines the call is a voice call, only the HP Fax will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.

* Tel

The HP Fax will not automatically answer calls. Faxes will need to be received manually.

* AnswerMachine

The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine. If the HP Fax detects fax tones on the line, it will receive the fax.

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I want the fax to work with an identa ring. How do I program this? As it is now I have to turn on the fax to receive. Does this HP work with identa ring?


The following set up assumes you have one conventional phone line, but two different phone numbers. One being your regular phone number and the other a distinctive ring for your fax machine

If that is what you have then this is how you set up the phone. Its important to know what type of distinctive ring your phone company will send to your phone. If it doesn't work you can talk to them about getting a different one than their default distinctive ring.

2 Set the HP all-in-one to answer incoming calls automatically.

Press the Auto Answer button until the light is on.

3 Change the Answer Ring Pattern setting to the pattern that has been assigned to your fax number by the telephone company, for example, double rings or triple rings.
For information on changing this setting, see Change the answer ring pattern
(distinctive ringing).
Note Your HP all-in-one is factory-set to answer all ring patterns. If you do not set the correct ring pattern assigned to your fax number by the telephone company, your HP all-in-one might answer both voice calls and fax calls or it might not answer at all.

4 (Optional) Change the Rings to Answer setting to one ring or two rings.

For information on changing this setting, see Set the number of rings before answering.
5 Run a fax test. For information, see Test your fax setup.
Your HP all-in-one will automatically answer incoming calls that have the ring pattern you selected (Answer Ring Pattern setting) after the number of rings you selected (Rings to Answer setting). Then it will begin emitting fax reception tones to the sending
fax machine and receive the fax.


If it is easier or you want to know other options which may be more applicable to your phone setup. You can find that information here.

http://h10032.www1.hp.com/ctg/Manual/c00235090.pdf

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I have a hp 2200 all-in-one printer. For some


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1 Answer

To recieve fax on brother


Press the 'RECEIVE MODE' button on the right side of the control panel, its next to the large 'FAX START' button. Here are your options :

Select Receive Mode
MANUAL
—You must answer all calls yourself. If you hear fax tones, press
Fax Start
to begin receiving the fax, then hang up. You can use this mode with
Distinctive Ringing. (See
Distinctive Ring
, page 8-1.)
FAX ONLY
—The fax machine automatically answers every call as a fax call. You
cannot receive a voice call, but you can dial out and make a voice call.
FAX/TEL
—The fax machine automatically answers every call. If the call is a fax, it
prints the fax. If the call is not a fax, it signals you with a double-ring (ring-ring),
different from the phone company ringing, to alert you to pick up the call. If you select
this setting, you’ll need to set the Ring Delay and F/T Ring Time features (on the
following pages). If you have extension phones on the same line as the fax machine,
set Ring Delay to 4. (See
For FAX/TEL Mode Only
, page 5-5.)
TAD:ANSWER MACH.
—This is the only setting in which you can use an external
answering machine. Your telephone answering device is connected to your fax
machine, and answers every call. Once the TAD answers, the fax machine listens for
fax tones. If it detects fax tones, it prints the fax.
The TAD setting works
only
with an external telephone answering device (TAD); it
does not work with telephone company Voice Mail. Ring Delay and F/T Ring Time
do
not
work in this setting.

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