Question about Avaya Office Computers & Internet
I am adding another phone to our system. I have set up the user and the extension. When I plug in the phone I know I have to tell it what extension it is. I press "Login" and enter the new extension "345#", then press next. when I set up the ones in use I didn't enter a password just pressed "done" but I get the word "INVALID". I think there may be a default password. Does anyone know what it is? How to solve the issue? Thanks.
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Posted on Jan 02, 2017
If you need to reconfigure the phone press "mute"RESET# where the alphabets correspond to the digits button they appear against on phone. E.g. for R press 7... and so on ..... then the phone will ask reset values? press # to reset and reboot the phone. Then key in the correct IP address for phone .... call server IP address ... router .. files server .... VLAN ID etc ....
If all the settings are done correctly ... and if the phone gets the reach ability to the call server it will work fine...
if you are unsure of these settings.... go to the menu and network options of any working phone and get the correct values from there
Posted on Apr 02, 2009
Ensure the reachability of the call server from that port. To ensure the same, configure a laptop with the IP address and default gateway of the intended IP phone. Then try pinging the call server from the laptop.
If this works then the setting should work for IP phone too. Double check on the router IP address and Vlan ID configured on the phone.
Posted on Apr 02, 2009
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