Question about Microsoft Xbox 360 Console

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Xbox 360 scratching my discs

After a long study i have found that my xbox 360 is scratching discs. i found this out after my favourite game came to be unplayable.They were not the common circle scratchs they were fine straight scratches going in a pattern all around the disc outward. after it got like that i was werey and didin't play it for hours on end anymore! then when i took it out to my shock the disc had cracked in there. i am very careful with my discs not leaving them out and dusting my xbox and tv regularly. these scratches are on 4 out of my 8 discs! any suggestions why?

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Microsoft will replace discs scratched by your console. Give them a call and throw a fit and they might also thow some free xbox gold months your way!! GOOD LUCK

Posted on Oct 03, 2007

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There is one solution that will fix everyones 360 console that having the same problem or any problem that has do with the console or anything attached to it. here it goes, microsoft needs to do a recall on all 360 consoles or exchange for new one,with or without warranty.it reaaly sucks going through these problems when pay $300 for piece crap

Posted on Sep 19, 2007

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This happened to me too with the godfather. the scratch is almost perfectly circular and now i cant play it anymore either. i called the xbox people and they said it was the game. no more of my games have been scratched. maybe you should have your xbox serviced by the people.

Posted on Jun 28, 2007

The laser may need to be adjusted. we had a playstation 2 that would do that and until we had the laser adjusted did it stop doing it. connie

Posted on Jun 27, 2007

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4 Answers

My Xbox 360 keeps scratching my game discs?


Sounds like the xbox console needs the laser adjusted or secured as per the other comments. For any discs issues, read on.

Check to see if there are any scratches or laser burn marks on the discs.Scratches or marks on discs will render game discs unplayable or will freeze the game and will often show a message stating "Disc Read Error" or something to that effect. Best remedy for starters, is to clean the discs and make sure there are no scratches or marks left on the play-side of the discs. A common problem that XBOX owners are reporting is; if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.

Laser burn, looks like complete or partial circular scratches around your disc. This occurs to discs when the games console has been moved whilst playing. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is normally required to fix laser burn scratches or damage to XBOX discs.

For further help on XBOX disc repairs or to get XBOX discs repaired back to "As Good As New Condition", visit:

www.discREPAIR.ie

Check the "More Info" & "FAQ" Sections for further details on disc repairs and related matters.

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the disc is in play, the games console itself may require repair. You should contact Microsoft for assessment and guidelines.

Hope this Helps!!

Apr 07, 2010 | Microsoft Xbox 360 Console

2 Answers

Saints row 2 keeps freezing just after the disclaimer bit on loadup y'know where it says loading etc and it freezes on 5% and then i have to shut the xbox off please help its the one game my xbox wont run...


The driver on your xbox could be corrupted or the disc's are too scratched, Try getting the discs buffed out. Sorry to hear.
Hope this helps ^^. Please dont forget to rate, Thanks

Mar 03, 2010 | THQ Saints Row 2 for Xbox 360

2 Answers

How to repair nba 2k9 for xbox 360


When I have problems with scratched DVD's or games, I use the scratch remover cream that goes on your disc, Leave it on for a few minutes to dry, then wipe it off with a very smooth cloth... Its about $7 or $8 I think.... Good Luck, Like I said this usually works fine for fixing scratched discs

Oct 18, 2009 | 2K Games NBA 2K9 for Xbox 360

1 Answer

X-box 360 screen says " to play this disc put in xbox 360 console"


That might be something related to your Xbox 360 console itself or the disc you are trying to play on, so first have a look on the Xbox 360 game disc itself and check whether there is any kind of scratches or flaws on it.

If you find a scratch or a flaw on the disc that seems to be the reason and just to check it you can put any other game in your Xbox 360 console and try it once more, if the other game is working fine that definitely assures that it's a fault with the game disc & check on the scratched discs page on our web site for more information about the reason for this issue to occur.

In case there is no scratch or a flaw on the game disc try the following steps:
1- With no discs in the disc tray, go to the System section on the dashboard.
2- Select Console Settings.
3- Select Start Up.
4- Make sure it is set to Disc not dashboard.
If it is set to dashboard, select Disc and try the game again. It should work.
If is already set to disc or you tried setting it to Disc and still not working try the following steps:
1. Just clean the disc & put it back in your Xbox 360 console and see whether it's going to work again or not.
2. If it's still not working try also another discs to know whether it's an issue with the actual Xbox 360 console then or not.
3. If the other discs work fine you can try it then without the hard drive because it might also be something related to the hard drive.
4. If it is still not working so this game disc would be for sure faulty and you have the right to exchange it from the retailer you bought it from as it's not scratched.

In all cases if other game discs are giving you the same error message "To play this disc, put it in an Xbox 360 console" you need then to contact Xbox 360 customer support to send your console to get repaired or exchanged.

Aug 29, 2009 | Microsoft Xbox 360 Console

3 Answers

Ring scratches on games


Here is an article writen in 2007 (I have also included the Disk replacement plan info located at the bottom)Please rate this a fixya. Microsoft admits scratch problem with Xbox 360 There are many sites on the internet describing a typical Xbox 360 problem: the console scratches game discs. Some users are reporting that the scratches were enough to make their game disc obsolete. There hasn't been much discussion on the fact that the problem exists by consumers, but untill now Microsoft has always somewhat denied the problem and never proposed a solution.
The Dutch television show Kassa, which deals with customer complaints, has been nagging Microsoft about this problem for several weeks, they did tests with Xbox360 setups and filmed (and proofed) that the Xbox360 is indeed responsible for scratching game discs, when not moved, placed on a stable table and under the best possible conditions.
According to the show, the majority of the problems seem to be caused by a TSST drive that is missing parts that stabilize the disc. The problem also seems to be mainly found by consoles produced in December 2006. Estimated is that worldwide nearly 1 to 2 million units are affected.
Thousands of people responded to the show complaining about the same problem and Microsoft simply had to act.
In a press statement the company stated: "As we were not involved with the experiment of Kassa and have little insights in the testing methods, we are not able to respond in detail on the results. It is possible that scratches on discs originate from frequent use. However, we have no indication that the results of the tests from Kassa are a large scale problem.
Of course it is important to us that our customers have the best possible game experience and therefore we take these test results very serious. Xbox owners who think their discs are scratched as reported by Kassa, should contact us. We will investigate the console and when needed repair it so it becomes a full functioning console. We will also inform Xbox owners how they can obtain replacements discs in case they require them."


Disc Replacement Plan Xbox Disc Replacement Program
If, for any reason, you have a damaged Microsoft® Xbox 360™ disc and like to replace it, please review the information below:
THIS PROGRAM IS GOOD ONLY FOR XBOX 360 CONSOLE OWNERS IN COUNTRIES WHERE XBOX 360 IS SOLD AT AUTHORIZED RETAIL LOCATIONS.
This program only applies to games where Microsoft is the publisher, and is subject to availability. To check and see if your game is available for replacement, please review which Microsoft products currently fall under this program here.
You will need to print and complete the program form.
For additional terms and conditions on this policy, please review the Terms and Conditions.
Please allow two weeks for delivery.
Please rate this a fixya

Feb 09, 2009 | Microsoft Xbox 360 Console

2 Answers

New XBox 360 putting scratch in games


the problem is the disc drive.
you have to open it up and put some stick foam " like a sticky strip of foam, insulator : on top of the drive .
the problem is that the disc touches the laser assembly while turning cheating a ring on the disc.
i can fix your games as well as the disc drive if you feel like is to complicated.

Jan 02, 2009 | Microsoft Xbox 360 Console

1 Answer

On my psp my games won't work


Almost at the same time the Xbox 360 was released in late 2005, consumers began reporting rounded scratches found on discs used in their Xbox 360 consoles. Almost two years later, in February 2007, the website "The Llamma's Adventures" investigated the matter and concluded that some Xbox 360 drives lack a mechanism to secure the disc solidly in place.

Dec 20, 2008 | Microsoft Xbox 360 Console

2 Answers

Disc scratching from xbox 360


A common problem that XBOX owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.


Laser burn, looks like complete or partial circular scratches around your disc, also known as “ring of death marks”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is usually required to repair any scratches or laser burn on discs. XBOX laser burn discs can be fixed!!!

For further help on XBOX & XBOX 360 disc repairs, visit:

www.discREPAIR.ie Get Scratched Discs Repaired Back to "As Good As New Condition".

Check the “More Info” & “FAQ” Sections for further details on game disc repairs and related matters.

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair. Check your garauntee and contact Microsoft for assessment and guidelines.

Hope this Helps!!!

Dec 05, 2008 | Microsoft Xbox 360 Console

4 Answers

My xbox 360 game keep getting scratched when i play


http://www.llamma.com/xbox360/news/Xbox-360-Game-Disc-Scratched.htm

Jan 14, 2008 | Microsoft Xbox 360 Console

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