Question about Emerson Smartset Clock Radio

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Emerson Clock Radio is not working and has odd numbers in display

We have had an Emerson Smartset Clock Radio for over one year (model CKS3528. It was working great but suddenly it has a random code on the display and nothing works (radio/alarm). The code on the display is h7E7 (the 'h' is backwards, and the 'E' is missing it's top bar. We did pull out the battery and unplug for but nothing helped. Do you have any other suggestions?

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You can try to reset the microprocessor by running the Clock/Radio with out the battery in. If this works buy a new battery (CR2430) and see if the Clock/Radio functions return to normal. If this does not reset the microprocessor , you will be out of luck with this Clock/Radio. It has had some damage done to the microprocessor and cannot be repair. Emerson does not provide out of warranty repair service. What this mean to you is that there is no support for this product. This means there are no parts or service information to do the repairs with. If the Clock/Radio could be repaired, the repair cost would probably cost you more than the cost of buying a new Clock/Radio. I am sorry to give the bad new. In this day and age of short production run items, it is cheaper for the manufacturer to sell you a new product then repair the older one. I hope this information has help you with the problem you are having with your Clock/Radio.

Posted on Jun 13, 2009

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Hello
You haven't specified nothing about your Emerson Smartset Clock Radio. Nothing is there about its model number. Yet I posts this solution before you assuming that yours' is a CKS3528 Emerson Clock radio.

There is a long life lithium battery installed in this clock radio when you buy it.

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Hi - You can download the manual from the link underlined in blue below:

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Please take a moment to rate this solution & let us know if the information given was useful to you - Good Luck!

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For the Clock/Radios that are having problems with the clock display and settings. You will have to reset the Clock/Radio's microprocessor. To do this you must unplug the Clock/Radio from the wall outlet and remove the internal battery. You must let the Clock/Radio set with no power for at least 1 hour to discharge the microprocessor circuits. The microprocessor should then be able to reset itself. You can then reinsert the battery and plug the Clock/Radio into the a/c wall outlet. The functions should have reset and be working normally. If this does not solve the problem, try putting in a new battery (CR2430). Before putting in the new battery, unplug the clock radio and remove the old battery and let it set again for a few hours this time to try to reset the microprocessor. If this does not solve the problem (This includes the person with the complete Clock/Radio operation failure) you can call the Emerson customer support at this telephone number 1-800-898-9020. Give them the make and model number of the Clock/Radio. Tell them the problems you are having with the operation of the Clock/Radio and ask them for assistance. I hope this information helps you solve the problems your are having with your Clock/ Radios.

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