Question about Samsung SRS20DTD Side by Side Refrigerator

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Freezer keeps loosing its temperature and then freezes again

The freezer section is playing up. One minute it is working OK and feels cold and then 12 hours later it begins to defrost and the ice in the ice cube tray turns to water. At the same time the freezer temperature begins to flash and I have also noticed that condensation forms on the glass shelves in the refrigerator section (although the refrigerator seems to be at the correct temperature). After a few hours the freezer will once more freeze and this pattern seems to cycle every day or so. The important thing is that the freezer temperature is too inconsistent to store frozen foods (it is empty at the moment). One thing I noticed also was during a period of freezing it would reach the prescribed temperature (in this case -20). If the unit was then switched off for a few seconds and then back on again it would display a completely different and warmer temperature (maybe by 8 degrees or so) I have taken off panels and checked that all the fans are working and that nothing is frozen up. Everything seems to be very clean and functioning. Any ideas?

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Re: Freezer keeps loosing its temperature and then...

Sounds like a pc board problem. I have come across many units like these (although I don't know the Samsungs!) which have similar would seem like the freezer gets stuck in "defrost" mode and the ice would melt etc.etc.... In most cases replacing the electronics module solved the hindsight I have figured out that it was moisture on the pc board components that were to blame! So as a first resort I would locate the main electronics board and use a hairdryer to dry out thouroughly (even if it seems dry!) Also check values for temperature sensors....don't know what the specific values for the Samsung NTC's are, but normally they are in the low kOhm's.... Oshie

Posted on Jun 26, 2007

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The Refrigerator's Freezer is not working but the fridge is, what is wrong?

You probably have one compressor that cools the freezer section and the refrigerator section. Usually the freezer gets cooled directly with the cooling coils. A fan blows cool air to the refrigerator section. The air flow to the refrigerator may be modulated with some time of "air door". What you have written says to me, is that the fans and air doors are working but there is enough cold for the refrigerator but not enough for the freezer.

Here is what I would do:
  1. Put a thermometer in the refrigerator and in the freezer.
  2. Be sure the coils underneath or behind the refrigerator are clean. If they are very dirty, clean them.
  3. Keep the doors shut for at least 12 hours and then read the thermometers and write down the temperatures.
  4. Freezer temperature
    1. If the freezer has started freezing again, you fixed it by cleaning the coils
    2. .If the freezer temperature is between 0 deg F and 32 deg F, consider putting the food in a cooler and packing in some dry ice to try and save it.
    3. If the freezer is warmer than 32 deg f, throw away the food.
    4. Doctors and hospitals are pretty expensive. I would throw away the food no matter what the thermometer read.
  5. Look inside the freezer at the cooling coils. See if they are ice coated or not.
    1. If the freezer is above 0 deg F, and the coils are ice covered, the defrost control is not working. Unplug the refrigerator for 12 hours and let the ice melt. (Keep the doors shut.) Then, plug in the refrigerator for 12 hours and check the temperature like in step 3.
    2. If the freezer is above 0 deg F, and the coils are NOT ice covered, the compressor is not working.
  6. Call the service technician. When she comes out show her the temperatures and tell her what you found out about the ice on the coils.
Good luck

Jun 07, 2015 | Refrigerators

1 Answer

Ge refrigerator is not cold enough and ice is not working

What is the model number?
The ice maker will only run if the freezer is at the correct temperature.
Do you see any ice buildup on the back wall of the freezer or behind it?

Nov 27, 2012 | Refrigerators

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Freezer turns of in cold weather

Many residential refrigerator / freezers are designed to work at temperature considerably above above freezing. Most modern refrigerator / freezer have a single electric thermostat - located in the fresh food compartment. This lone thermostat will control the compressor to keep the fridge (fresh food) section at the desired temperature (usually between 34 - 38 degrees F). The freezer will get colder regardless of how cold it is already whenever the fridge thermostat turns the compressor on.

Now that you see how the thermostat works, let's look at what happens when the fridge is placed in an unheated space - like a garage. In winter time, the temperature can drop considerably below 38 degrees. If the outdoor temperature remains cold enough, for long enough - it will affect the thermostat in the fridge. The temperature inside the fridge could drop below 38 degrees, preventing the thermostat from telling the compressor to turn on. Meanwhile, the temperature in the freezer compartment slowly rises from the normal -10 to 0 F degrees. It will continue to rise until it is the same temperature as the fresh food compartment or until the thermostat in the fresh food compartment tells the compressor to turn on again. This means the freezer contents will thaw.

If the temperature in the garage is even in the 40 to 50 degree range, the loss of cold in the fridge may not happen often enough to keep the compressor coming on often enough to keep some freezer items frozen solid - such as ice cream. Remember, water freezes at 32 degrees F, other products may require lower temperatures to remain frozen, and could thaw at 28 or other temperature.

Good luck!

Feb 13, 2012 | Refrigerators

1 Answer

I have a model MTB1956GE Maytag Fridge, Frezzer

Can you feel air moving or hear the fan running in the freezer section? You said the freezer section is freezing well, but is it freezing really hard?

Dec 12, 2011 | Maytag MTB2156GES Top Freezer Refrigerator

1 Answer

My 18 year old refrigerator GE model TFX24FG freezer side is not keeping food frozen. Refrigerator side seems to be working normally.

The refrigerator side is at present working properly , but slowly slowly, it will also loose its cooling.This will happen because, freezer side is the side which cools first, then the refrigerator side ( also called as fridge side)., gets cooled.If freezer side is not cooling / freezing properly then fridge side will also loose its cooling ability.------------ And later on both section will loose its cooling.----------- As per the present situation, it indicates problem with compressor or problem with freezer side door not closing properly.---------- Or the temperature in freezer section is not set to proper cooling/ freezing.--------- So first inspect temperature, is it set right? If ok, then check the freezer door , is it properly closed? If ok, then its compressor problem.? The compressor is running non stop, this is indication of compressor problem.---------- Click this link below for more help:--- ----------- Later on both section will loose its cooling. -------- This will help.Thanks.Helpmech.

Aug 19, 2011 | Refrigerators

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Iceream is not freezing

The temperature is not set to high cooling.First check the temperature setting.But if temperature is set right and still the ice cream is not cooling then .Problem relates to weak compressor. ------------- The problem is weak compressor.The refrigerant ( R12) in the compressor is got low.The compressor is weak.The compressor needs to be replaced.-------------- The working procedure of this unit is as follows: --- The compressor starts then it cools the freezer section. When the freezer reaches its cooling level the defrost cycle starts functioning. In this cycle the fan in the freezer section starts running and the cool air in the freezer section is passed to the fridge section and the fridge section gets cold. The air from freezer to refrigerator passes from the section, in that section the damper is located.------------ But as you mentioned that ice cream is not freezing, so that means freezer is not freezing to its required temperature.------- This indicates problem with compressor.When compressor cools the freezer section then fridge section gets cold.If freezer section is not getting properly cold then fridge section will not cool properly/.So the problem relates to compressor.---------- In the compressor there is a refrigerant called FREON.With the help of this Freon the compressor cools the freezer section.Freon is a gaseous type cooling agent.The compressor will stop cooling when coolant gets leaked from its chamber.--------- Again recharging the Freon is possible, but the cost for that recharging is approx the cost of new compressor.So its always advisable to get compressor replaced.Because new compressor has warranty for few years.------------------ You can get required parts from from online sites like: --- or from searspartsdirect online site. --------- This should help.Thanks.Helpmech.

Jul 08, 2011 | Kenmore Side by Side Refrigerator

1 Answer

Freezer not freezing, or if it is lettuce etc in fridge freezes

With fridge freezers, there is usually a solenoid at the back that controls where the refrigerent goes. It consists of a sealed valve and a solenoid coil. It is possible that this has become open circuit so cannot direct refrigerant to the freezer section.
Another alternative problem may be the thermistor in the freezer section. This sensor will tell the control board the temperature in the freezer section. If it gets it wrong, then the freezer will overcool or not cool at all. Often a manufaturer will standardise on a part, so swapping the fridge and freezer thermistors around can identify that this is the fault - then just buy another 1.
If these tests don't work, you're looking at a new control board. Second hand ones may be available.
Best of luck.

Feb 08, 2010 | Liebherr Premium K 2954 Top Freezer...

1 Answer

Fridge does not keep cold, but freezer is over freezing, icemaker not making ice also.

You should be able hear, and feel the air from, a running fan inside the cabinet, in either side. The common arrangement is having the coils located (behind the wall) in the freezer section and then the fan moves a controlled amount of the frigid air to the refrigerator section via openings located in the rear of the compartment. The vents are normally adjustable so the temperature can be balanced between the two compartments.  If there is no noticeable air coming from this vent, then the fan has died.

May 25, 2009 | KitchenAid KSRS25ILSS Side by Side...

1 Answer

Side-by-side fridge is freezing food on bottom shelf

Look to the freezer section for a possible frosting on the back wall. If you have a defrost problem in the freezer and air circulation stops cold air from the freezer may settle through the return area of the duct between the refrigerator and freezer section because cold air is heavier the warm air. Normal circulation follows a clockwise pattern.
Also your setting of the refrigerator temperature may be set to cold. Once again cold air settles to the bottom.

Jun 02, 2008 | Whirlpool Refrigerators

1 Answer

Fridge too cold

There is a damper motor that is behind the vent where you feel the cold air coming out in the fridge section.  That damper should open and close after making temp. adjustments.  See if you can look in the vent and see if it is wide open.  Set your freezer on the coldest setting and check this vent again an hour or so later.  If it is still wide open then that damper motor is bad.  Let me know if you find something different or have any questions.

Oct 10, 2007 | GE GDS20KBS Bottom Freezer Refrigerator

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