Question about SanDisk Sansa m240 MP3 Player

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Mp3 player Samsun mp3 player is frozen on first screen. Can't get the menu to pop up to listen to music. changed battery, plugged it back into my computer, computer doesn't recognize it is there. HELP

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  • dd1225 Jan 27, 2009

    M240, I called the sansa help desk and they said that since my computer did not recognize my mp3 player that it had been corrupted and that I should throw it out. Then, he told me to write down my service number in case I wanted to call back! I told him why would I call back about this when you just told me that it was dead?

  • Sagayaraj Arulanandu May 11, 2010

    Hi,


    what's the model that you have? 


    Also make sure your mp3 player is fully charged before you could attmpt to play music with it

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  • 51 Answers

Hi,
let me see if I can help you in this regard. 
Check if your computer meets the requirements (Win XP, Windows Media Player version 11 / Win Vista)
Try formating the device and updating the firmware for your device or you may request them have your device replaced.

Posted on Jan 27, 2009

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