Question about GE Cafe CGS980S Kitchen Range

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Get an error "err surface burners off" when starting self-clean mode

When trying to press the gas control/lockout button and/or the self-clean start button, i get an error that says 'surface burners off'. they are not on, so not sure what the issue is.

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I have the same problem with my GE Profile gas range. Every time I try to lock the touch panel (pressing and holding RANGE LOCKOUT), this message shows up. Every time this happens, the message goes away in a few seconds, but the touch panel never really locks. I didn't realize this wasn't the proper behavior until last night.
Last night, I did the same, but this time the "err turn burner off" message would not go away and there was an audible alarm beeping at once per couple seconds. I cycled the power by turning off the circuit breaker and back on, but every time the same message and alarm comes back.
When the err message is on, no gas is fed to the burners -- when I turn the dials, no gas come out from any of the burners. I guess this message is to alert the user that one or more of the burner dials are still in the open position and is telling the user to turn them off to the closed position.
Even though all four burner dials are in the fully off position, one of them was apparently not recognized by the sensor as being in the fully closed position. By turning this dial slightly in the clockwise direction just a little past the off position (even though it already appears to be in the fully off position) allows the sensor to recognize that it is now off. The error message and the alarm goes off and the panel then showed LOC, indicating that it has entered lockout mode. After that, I can unlock the panel by pressing the RANGE LOCKOUT button again.
So for me, the problem seems to be that the sensor for one of the dials was not registering that it was closed, and turning it a slight bit past off did the trick. The other three burners have no issue.

Posted on Jan 06, 2016

  • Anonymous Oct 24, 2016

    YES!! this worked. However, I could not let go of the knob in order to get the oven to self-clean. What I found worked - I took Duct tape, put a paper towel around the knob, and applied duct tape so that there was a constant upward pull on the knob. Then it was hands free, the sensor error cleared, and the oven self clean could go on. Thank you to the above poster.

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1 Answer

How can I get self clean to start?


To Self-Clean Using AUTO-CLEAN

1. Press AUTO CLEAN.
2. Press the HOUR and MIN "up" or "down" arrow pads to set the desired self-clean cycle time.
3. Press START. The oven door will automatically lock. "CLn," "LOCKED," "ON," "CLEAN," the Cooktop Lockout icon, and the time remaining will be displayed.
4. When the self-clean cycle is complete "END" will be displayed, and "PUSH"/"OFF" will blink alternately.
5. Press OFF/CANCEL. "LOCKED," "END," and the Cooktop Lockout icon will disappear from the display. "PUSH"/"OFF" will stop blinking, and clock will show the time of day.
6. Once the oven is completely cooled, remove ash with a damp cloth.

I hope this helps and thank you for a model number that made this possible for me to assist you. Good Luck

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From the manual:

To turn the Cooktop Lockout Feature OFF:
1. Press and hold (_ until "CLO" appears (Figure 3). Continue holding
until a second beep sounds (after 3 seconds). I_1will disappear from
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Note: Starting a Self-Clean cycle will automatically turn ON the Cooktop
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