My Whirlpool Duet GHW9100LW2 front loading washer door will not close. The locking mechanism sounds like its still working ("clunk" sound when door held shut and machine started) but the door will not stay latched. I think the door was forced open by a guest before the cycle was complete or cancelled.

SOURCE: Whirlpool Duet Front Loading Washer Won't Turn On

mains filter blown door lock fail main pcd fail appliance doctor

SOURCE: Front load Whirlpool Duet

Hi, Has the door catch,which protrudes and goes into the hole, broken off, it should have a sort of hooked end. Tom.

SOURCE: Whirlpool Duet HT GHW9400PL0

Thanks to Coldcut and several others, I have followed the trail of problems and solutions and successfully fixed the annoying (to say the least) FDL and F11 error codes issue on my Whirlpool GHW9400PL0 purchased in 2005, broken in 2008. I too was extremely frustrated with a load of wash taking 1 or 2 days to complete. Some of the fixes (unplugging the washer for an hour, simultaneously pressing start and cancel) worked temporarily, but eventually I had to call for service. Before that, I fearlessly took the door lock unit apart (not recommended) and reinstalled it. It did not work. I ordered a new door lock. It did not fix the issue. Coldcut already knew that would not work but I tried it anyway. Not a big ticket item and I was afraid to muck with the CUU circuit board.

The whirlpool service center sent a repair guy out within the week, but he failed to show on the scheduled day. Calls to the service center confirmed that he was on his way. An hour late, the service center confirmed I was next on his schedule. Two hours later, I asked to speak to a manager who listened to my compaint and informed me in no uncertain terms that they did not care about customer satisfaction and would not be interested in monitoring their repair partners. I am so glad I took a half day off work without pay to wait for someone who did not value my time. I told the service center I would never buy another Whirlpool appliance and they politely told me that "it was my decision". Indeed.

The repair guy showed up the next day (another no pay day), asked me what the error code was, checked his computer, and informed me I needed a new CCU at twice the price of major online parts suppliers. I sent him away after paying the $80 service fee, and ordered a new CCU online.

With the new CCU on the way and nothing to lose, I took the CCU out of the machine. gaga24008 had wisely advised to be careful prying the board out of the case (thank you) and following Coldcut's instructions I resoldered the relay legs with my circa 1968 Wen soldering gun. Put everything back together (I had previously removed and replaced every connector in the entire machine) and waited for the 6 whimpy relay clicks to prove it didn't work-- but it did work! I've completed 15 or so loads of wash since, and no problems. I'm hanging on to my expensive replacement CCU just in case. I'm wary of the postings which refer to immediate problems after installing a new CCU. My next step will be to hang the dang thing by a bungy cord. Thanks to the many people who have posted solutions to this aggravating issue. I'll be visiting FixYa for any future issues with my tools and appliances.

SOURCE: squeeking noise on whirlpool washer duet ghw9100lw2

If your machine is 5 years old or so you might want to check out my post at:

http://www.fixya.com/support/t1254687-duet_washer_very_loud_when_spinning

SOURCE: Intermittant trouble with code d 11

Answer Duet HT®

Duet®
Duet SportTM

This error code indicates that the door is not locking.
Is the washer door firmly shut?
The door must be completely closed for the washer to operate. The door may look as if it's closed, but it may not be latched. Open the door and firmly close it.
Were you washing a large load?
Before you close the washer door, check for laundry items sticking out beyond the door opening. Leave enough space in the washer to allow the clothes to freely tumble. Reduce your load size if needed.
To remove the error display, press Pause/Cancel twice.


If Pause/Cancel does not work:

1. Unplug the washer or disconnect the power for one minute.
2. Plug in the washer or reconnect the power.
3. Re-select the cycle and press Start.