Question about Neff Microwave Ovens

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Stops after 2 seconds

Replaced smashed glass on neff 6774nogb now it only runs for 2 seconds . are the faults linked?

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  • 414 Answers

Stopping after 2 secs usually means the inverter or magnetron have failed, or worse case scenario both. A microwave can be storing up to 4000 volts even when switched off, so if you're unsure of what you are doing I would suggest that you get an expert to look at it. BSH is the repair section of NEFF 0844 872 8999, the offer a repair plan, where you pay a set amount (Approx 170 pound) which covers your first repair and any further repairs for a year and you can pay by direct debit monthly to spread the cost. The inverter is approx 200 pound and the magnetron is about the same, so it's a pretty good deal as to replace the whole oven is 600-700 pound.

Posted on Mar 22, 2013

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Posted on Jan 02, 2017

MicrowaveSvc
  • 9047 Answers

SOURCE: Neff H7871 inner glass broken

Normally you have to separate the door panels (as shown in the attached photo) and then you'll see the previously hidden screws you need to remove.

Or you can watch a YouTube video (not a video I made) that demonstrates how it's done.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

74d7933.jpg

Posted on Dec 07, 2008

MicrowaveSvc
  • 9047 Answers

SOURCE: glass continually shattering on combination neff oven

That's a huge gap.

You might ask their customer service people to authorize the replacement of the whole door or the glass and the inner door panel where the gap is.

If they won't help you, you could clean it thoroughly, then carefully caulk the gap with high temperature caulk.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Oct 09, 2009

Testimonial: "Thanks for your help. Customer Services were no help. Can you please advise which type of caulking to use."

  • 1 Answer

SOURCE: we have a neff hthb86k oven works all displays

I also have the same problem, the oven is just over 3 years ole with minimal use, sounds like a common problem, has anyone found an answer yet/

Posted on Nov 19, 2011

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1 Answer

Neff b6774N0gb/02. Inner glass shattered. replaced. Internal fuse blown. replaced. Now microwave working (heating water) for approx 5 sec, then switching off, beeping and showing E1 fault. Also display...


Usually if this model stops after approx 3 secs it is an invertor or mag fault. Check that the aerial cover is clean Page 3 of the breakdown part position 315. If this is really grubby it would be the cause of the door shattering. The PTC is not used on the microwave function so may be an additional fault. Check also the alignment of the door switches as this can also cause a similar fault. My best guess is if you remove the mag, you'll probably find scorching on it and it (and the invertor) will need replacing.

Mar 25, 2013 | Neff Microwave Ovens

1 Answer

How to replace inner glass panel on Neff H7871 microwave


Hi Bill, I am having a same problem I have managed to order the glass from:-

http://www.4neff.co.uk/cgi-bin/product.pl?PID=876912&query=Neff%20H7871N1GB%2f01&model=H7871N1GB&path=127858

1. Open the door.

2. Take out the 2 screws just behind the handle, on the inside of the door, the door should flop down at the handle end.

3. Hold the door handle and pull the door out. It is only housed in by a slip in hooks at the bottom end.

4. Once you remove the door you will see the inner metal mesh and the inner door behind it.

5. Remove the 16 screws holding the inner glass with a special star type screw driver bit no T30.

6. Once you done that the glass housing holding the inner glass can be carefully prised free and taken off the inner door assembley.

7. Once you done that remove and inner glass, and be carefull to leave the glass glass seal intact, clean around the frame housing and the seal then replace the new inner glass and reverse the process.

PS. Becareful of the inner door once you've removed the outer door, as the hinges holding the inner door tend to shut quickly as there is less weight on the hinges.

It will do the job if you follow these instructions.Good Luck. AL

Oct 10, 2011 | Neff H7871 Convection/Microwave Oven

2 Answers

The inner door glass shattered and now no power


There's a safty switch which prevents the unit from operating if the door isn't fully closed. When the glass shattered a small piece may have blocked the switch from operating properly. Check around the door seals for any irregularities.

Mar 22, 2010 | Neff H7871N2GB Convection / Microwave Oven

1 Answer

Glass continually shattering on combination neff oven


That's a huge gap.

You might ask their customer service people to authorize the replacement of the whole door or the glass and the inner door panel where the gap is.

If they won't help you, you could clean it thoroughly, then carefully caulk the gap with high temperature caulk.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Oct 09, 2009 | Bosch Microwave Ovens

3 Answers

Neff H7871 inner glass broken


Hi, I am having a same problem I have managed to order theglass from:-

http://www.4neff.co.uk/cgi-bin/product.pl?PID=876912&query=Neff%20H7871N1GB%2f01&model=H7871N1GB&path=127858

1. Open the door.

2. Take out the 2 screws just behind the handle, on the inside of the door, thedoor should flop down at the handle end.

3. Hold the door handle and pull the door out. It is only housed in by a slipin hooks at the bottom end.

4. Once you remove the door you will see the inner metal mesh and the inner doorbehind it.

5. Remove the 16 screws holding the inner glass with a special star type screwdriver bit no T30.

6. Once you done that the glass housing holding the inner glass can becarefully prised free and taken off the inner door assembly.

7. Once you done that remove and inner glass, and be careful to leave the glassseal intact, clean around the frame housing and the seal then replace the newinner glass and reverse the process.

PS. Be careful of the inner door once you've removed the outer door, asthe hinges holding the inner door tend to shut quickly as there is less weighton the hinges.

It will do the job if you follow these instructions. AL (srahbah@hotmail.com)

Dec 05, 2008 | Neff H7871 Convection/Microwave Oven

1 Answer

Neff h7871


If it went dead almost immediately after pressing the Start pad, that\'s usually a shorted high-voltage capacitor.

If it went dead a few seconds after pressing the Start pad, that\'s usually a failing high-voltage transformer.

Here are some links you or someone you know can use for test help, but read their safety warnings first:

http://www.microtechfactoryservice.com/cap_test.html
http://www.microtechfactoryservice.com/diode.html
http://www.microtechfactoryservice.com/mag_test.html
http://www.microtechfactoryservice.com/xformer.html


We\'re happy to help and we appreciate your thoughtful rating of our answer.

Jul 06, 2008 | Neff H7871 Convection/Microwave Oven

1 Answer

Oven Glass replacement HTHB84K


You can find their support and spares links via their Belgian site or British site.

We're happy to help and we appreciate your thoughtful rating of our answer.

May 22, 2008 | Neff B7740N0GB Microwave Oven

1 Answer

Neff Microwave H5470SOGB


if appliance runs for approx twenty seconds this is nearly always a magnetron fault usually a cracked magnet or burnt out anode the electronics are detecting an unusual power fluctuation and shutting appliance down for safety you will need service tech to sort.

Jan 05, 2008 | Neff H5470 Microwave Oven

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