Question about HP Officejet 6310 All-In-One InkJet Printer

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HP Officejet 6310 scans once but then says scanner failure

I've uninstalled all the HP software and reinstalled. Rebooted in between. Scanner scanned once but fails with message scanner failure. Also dialog pops up saying communication error. Any ideas?

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  • jennifer_epp Jan 19, 2009

    I should add, we are using Winxp. We've tried scanning with the Scan To button on the printer as well as from software applications. Going through the Windows Scanner wizard, and using the HP Solution Software to scan. All result in the same failure message.

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Hi, 

that error message is nothing to do with the software part, it actaully hardware issue try the following, 

1) unplug the machine and connect it to wall outlet directly,
2) unplug the power cord from the printer and press and hold ON for 1 min and release the ON button and plug it back..
3) Disconnect the power cord from the product.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons and if printer turns off, turn it back ON and wait until it cmopletes its instialization and if still persists, it a hardware failure...............

regards,  raj_p5983

Posted on Jan 22, 2009

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hi, 

thats very easy, i believe so ur trying to scan from the printer itself becoz that happens if u try to scan from the printer itself, instead of that use the solution center software.
if u have installed the complete software which was provided by hp, u will a icon on ur desktop called solution center, click on that and click on the scan document button on it and u get a pop window in that select the file type as PDF and click on scan at the bottom of the window and once it completes the scan, it will give a message do want to scan another page, click yes and go ahead with that........

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Regards,  raj_p5983

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