Question about Dell AllinOne Multifunctional (v515w) InkJet Printer

Open Question

How to replace the pickup rollers in a Dell v515W printer.

The rubber pickup rollers (or tires as Dell techs call them) on my printer sort of 'deteriorated' and broke into little pieces. As such it can't feed the paper to be printer due to lack of friction. The printer is still in good shape and I have a bunch of ink cartridges for it. Anyone know how to get to the pickup rollers area? I remove the couple of screws from the back but could not remove anything. In fact the it looks like a one-piece moulded plastic. Thanks

Posted by Anonymous on


6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

  • 2017 Answers

SOURCE: no paper feed

spare parts are not easily available it is bettre to give service peronnel and they will arrang and fix the problem. bye

Posted on Sep 24, 2007

  • 12 Answers

SOURCE: Dell 720 printer won't print

Our Dell AIO A940 stopped printing black ink. Tried so many things, and finally (a year later) got it to print by selecting:


It's worth a try! Good luck!

Posted on Jan 31, 2008

  • 1 Answer

SOURCE: Refilled my Dell Ink Cartridge

It's never going to recognize a product that is not original even if it's refilled in the Dell cartridge. That's happened to me--you get used to it. Dell just wants you to get it from THEM and not from any where else. I have a 922 All-in-One....It's been good for the past 3 years.

Posted on Aug 23, 2008

  • 2035 Answers

SOURCE: Paper won't feed and get's stuck

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

Good luck..

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Posted on Dec 30, 2008

  • 1272 Answers

SOURCE: major Paper Jam on Dell 5110

When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.

1. Turn off the printer.
2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again.

If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issue and we suggest contacting the printer manufacturer for additional assistance and/or repair. *

To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer. Preventing a printer paper jam As mentioned earlier it is inevitable that you will encounter at least one paper jam during the life of your printer.

However, if you're encountering frequent paper jams following the below steps can help prevent paper jams from occurring. * If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams reduce the amount of paper you place in the tray each time it is filled. * Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams. *

Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer. * Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper. * Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.
I hope this information allows you to resolve this issue.

If I have helped you, please help me, and rate this suggestion the highest FixYa rating. If you cannot rate this post with the highest rating, then please comment to this post and I will try to help you further.


Posted on Jul 17, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How to take off paper tray to get to rollers?

Sandra Bemby,
Unfortunately, I do not see where there are any instructions for removing the paper tray to get to the rollers. You can click the link n below to view the online manual
V515W Online Manual
Thank You,
Dell-Jesse L
Dell Social Media and Communities

Oct 29, 2015 | Dell V515w All-in-One Wireless Inkjet...

1 Answer

How do I clean the rollers on my IBM Infoprint 1332??


I most cases if you are having paper pickup issues with this unit the rollers will be worn down not just dirty. The pickup rollers that pull the paper from the paper tray on the bottom of the printer are not very expensive, they run about $4.00 We carry them in stock at: Replacing them would be much better than just cleaning the rollers. If you pull the paper tray out and look under the bottom of the printer you will see 2 small rollers with rubber tires on them. These are the pickup rollers, they should feed rough, if they feel smooth then they need to be replaced. We also carry the full preventive Maintenance roller kit that includes the pickup rollers, charge roller and the transfer roller. We provide full tech support for all purchases too.

I hope this helps, if so please rate our solution,

CCL Tech
Corporate Computer

Oct 07, 2010 | IBM Infoprint 1332 Laser Printer

1 Answer

Error message is "Paper Jam" but there is no more paper in to resolve?

Paper jam doesnt always mean a jam, it means that a sensor was not tripped in a time frame so the units limited brain assumes a jam. Your problem may be that the paper is not being pulled. Could be a dirty "tire" on the pickup roller as calcium whiteners in paper to make them brighter tend to stick to the rubber tire making it slick. A damp cloth to wipe the pickup surface of the roller usually works. You can use alcohol too but it may dry the rubber tire prematurely although most now are synthetics. Your model may allow user replacement of the roller instead so you would locate a parts source and get a new one and install. You may also need to find a shop to replace the roller. It could also be that mechanism that drives the roller is damaged. That would require a shop teardown and replacement of parts. The only other thing I can think of is that the tray is malfunctioning and is supposed to lift the paper and isn't. Either way if nothing in the path of the paper then it's not picking up but the printer only knows to give a jam error.

Jun 19, 2010 | Brother DCP-135C Flatbed Digital MFC...

1 Answer

Dell 1700 printer doesn't pick up paper - have reversed the rubber rollers and still isn't picking up

It sounds as though the rollers are needing to be totally replaced. There are other rollers as well and pickup pads that need replacing after awhile. I suggest taking it to a Lexmark dealer as the Dell and Lexmark printers usually take similar parts. They may even sell you the parts to replace yourself if you know what you are doing.

May 27, 2010 | Dell 1700 Laser Printer

1 Answer

Dell 1710 paper pickup roller bar does not drop down. Rollers do turn

Dell says throw it away. Dell Tech is $150 hr. 2 hr min. Cost prohibitive.
No user replacement parts available. Great system, I say with disgust.

Jan 24, 2010 | Dell 1710 Laser Printer

1 Answer

X215 paper pickup roller needs to be replaced

My experience is paper pickup rubber is old, shrunk and dried out. You can replace the entire roller assembly (including shaft) or the roller only or just the rubber, sponge tire on the roller.

The pickup roller with its square shaft and bearings are removed as an assembly. Remove

1) Cartridge

2) Paper Tray

3) Rear Cover
Four M3x10mm bright washerhead threading screws. Two of them are very low down in deep wells.
Carefully tug the cover rearward to remove it.
Note the parallel printer connector's bails when reinstalling this cover.

4) Right Side Cover (Optional)
Carefully tug the cover forcefully rearward to remove it.

5) Left Side Cover
Disconnect the speaker.
Gently tug the cover forcefully rearward to remove it.

6) Drivetrain Assembly
Mark the green ground wire location at one of the center screw.
Six M3x10mm bright washerhead threading screws.
One cable connection.

7) Gear Support Plate at Front Left
Three M3x10mm bright washerhead threading screws.

8) Electronics Pan
Two M3x10mm bright washerhead threading screws at the rear. NOTE the black ground wire at the left side screw.
Ten M3x10mm bright washerhead threading screws from underneath. NOTE that two of the screws are accessed through 10mm diameter holes in the pan.
Note the cable connections do not have to be disconnected and the electronics pan does not have to be completely removed.

9) Pickup Clutch
Pull it straight off. NOTE that it's indexed to only go on, one way. Note the other gears and their position (take a picture!)

10) Pickup Roller Assembly (w/Shaft)
One side bearing has a claw. Release the claw and the bearing can be slid toward the pickup roller, enabling removal of the entire pickup roller assembly.
Carefully remove the just old roller tire (or carefully just cut the old one lengthwise and discard). If you are careful, you can remove the entire pickup wheel by unlatching the small fasteners and removing the whole wheel, remove the old tire, reinstall a new tire and reassemble the entire assembly.

Dec 08, 2009 | Lexmark X215 MFP All-In-One Laser Printer

2 Answers

Paper cannot pass the Fuser/pressure rollers

We have many of the 1700N printers and have found that the 2 paper pickup tires must be in good condition to avoid frequent jams. I would highly suggest replacing the 2 paper pickup tires if this printer has a lot of copies on it.You can slip the tires off of the plastic roller and see if they are shiny. If so, replace them.

Aug 12, 2008 | Dell 1710n Laser Printer

1 Answer

Dell 1700 Transfer Roller

These series printers have a typical problem of the paper pickup rollers wearing out resulting in jams, crooked feeds and partial feeds. a quick fix:

take the paper tray out, turn the printer on edge and locate those two rubber roller bands on the pickup arm. Peel them off, flip them inside-out and return them to the rollers. This restores thier sticky rubber side so the papper feeds properly.

Now if you are a heavy printer, you can order some of these from dell for the next time. Washing these in handsaop and water works sometimes too. never use alcohol.

Jan 06, 2008 | Dell 1700n Laser Printer

10 Answers

Dell 1700 laser printer wont load from tray only manual

This is a common misconception with this model printer. People say that the roller does not drop down to pick up the paper. With this model printer, the pickup rollers ONLY drop when the paper tray is inserted. If you look on the top left edge of the paper tray towards the front of the printer you will see 1 1/2" to 2" section where the plastic edge is raised about 1/2 an inch. This raised part in the plastic actually serves as the mechanism for dropping the pickup rollers on to the paper.

So... The solution DOES HAPPEN TO BE cleaning or replacing the pickup rolers/tires. Rubber rejuvinator is the best for cleaning the rollers, but buying a whole can that you may only use once or twice may be a bit overkill. You can try cleaning them with soapy water if you do not have any rubber rejuvinator. DO NOT use alcohol, as this will dry out the rollers and shorten their lifespan even more.

Oct 02, 2007 | Dell 1700 Laser Printer

18 Answers

Dell 1700n Jamming

try "rotating the pick up tires". (dell tech's phrase, not mine). pull the paper tray clear out of cabinet and look up inside the bottom of the printer. you will see a t shaped assembly with 2 large rubber tires (rollers). pull the assembly down (spring loaded) and peel the tires off the plastic mounting rollers. turn the tires inside out and replace them.

Feb 20, 2007 | Dell 1700n Laser Printer

Not finding what you are looking for?
Dell AllinOne Multifunctional (v515w) InkJet Printer Logo

Related Topics:

74 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts


Level 3 Expert

2237 Answers

The Knight
The Knight

Level 3 Expert

74377 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6694 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides