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Hi Guest, You cannot download a modem for dial-up internet as you do not have an rj11 phone jack on your laptop so you need something like this that is a dial up modem that plugs into your usb socket. http://www.amazon.co.uk/TRIXES-External-Voice-Modem-Windows/dp/B005C4680A/ref=sr_1_1?s=computers&ie=UTF8&qid=1372023578&sr=1-1&keywords=dial+up+modem
A lot of the USB modems come with the software inbedded in them... but if this isn't the case for this one... you can purchase a USB external DVD drive that will add the missing element to your laptop.
i have got the same problem .you can thus do the folowing :
1.open up the cd in the next computer and copy it into a usb flash drive.
2.Install the software .
3.Restart The laptop then check the modem .it would surely work.
The cause for not playing maybe of the copyright problems,
Returning the computer to Gateway is the most reliable option, but unless you have the premium grade warranty this will be expensive. You can buy a replacement from Best buy, but if it is for a laptop I would recommend either an external modem or a PCMCIA modem. Opening up a laptop is a job for an expert. If you have a desktop/tower PC then you can buy an external or an internal Modem, Only but the Internal modem if you feel confident about opening up the PC. The external modem is the safest to buy. You will need to check what connections you have on the back of your PC either a serial connector or nowadays a USB connection. Make sure the modem you buy is appropriate to the service you use e.g. dial up or DSL. The assistant in Best Buy should be able to help you with that.