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Whenever I go to turn on my Philips Gogear audio video mp3 player, it shows the welcome screen but it doesn't go to the GoGear or the updating screens. Also, whenever I plug it into my computer through the USB cord, the charging screen doesn't show and it does not show that it is connected on 'My Computer'
Connect your player to the pc that has the Philips device manager
running, then reset the player by holding the off-switch and the
volume-+ (plus) switch. If it will still not start as it should, repeat the reset, and as soon as the player shuts off, press and
hold the volume- - (minus) switch. The Philips device manager will
recognize the player now, and recommend a repair, do so.
Run a Repair in the Philips Device Manager - it is your only hope. If a message comes up saying, "Failed to Repair Device," then this player is done. This is a legacy mp3 player that is ruined by connecting it to a computer that is running either Windows Vista or Windows Media Player 11. It was tied to a MusicMatch Jukebox service that was cancelled in October 2007. Philips is no longer issuing firmware upgrades for this player, and a firmware upgrade will not resolve your issue. Sorry.
Connect your mp3 player to the computer.
Open the Philips Device Manager
Run the Repair function.
If the Device Manager does not recognize the player, connect the player to the computer (while the player is in the OFF position) while holding in the volume + button. Continue holding the vol + button for 5-15 seconds until a window pops up on the computer screen that says Found New Hardware Wizard. Follow the directions and it will lead you to do a Repair in the Philips Device Manager.
If this strategy doesn't work, your player is screwed. Call Philips and find out how to get an in-warranty replacement (or take it back to the store).
kwekukei, Have you tried power on, volume raise switch (+) at same time ?
Have you got the Philips software on your PC ? (wwww.usasupport.philips.com)
you will also need to have wmp version 10. (although others report it working on vista)