Question about HP PSC 1610 All-In-One InkJet Printer

18 Answers

Change region code for ink cartridges

I have moved my printer to Europe and need to use local print cartridges. The region code needs to be changed. How can that be done??

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  • revjhc Mar 18, 2008

    I have an HP 6980 that I bought in the US.  I'm now living in Lithuania and of course the ink cartridges from US can't be bought here.  There is a compatible cartridge but when I installed it it won't work.  It fits but I am wondering if thiere is some code on the printer that I can change so it will accept the European cartridge.

  • john shisgal
    john shisgal May 18, 2009

    HP is the biggest rip off,and they r about the dollar.No reason for them to code the ink cartridges so you can't use them if u move from one country to another.The voltage is changeable with in the unit so why not the cartridges?$$$$$$$$ They **** and we should all spread the word and if u phn the helpline let them know how unhappy u r with HP's ways and that we intend to spread the word if they can even speak good english.If we don't speak up nothing will change.

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18 Answers

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I've recently moved from the UK to the US and have successfully changed the region on my Deskjet 6840. Your biggest challenge is going to be navigating through HP's awful customer service (as this is the only way to get it done - don't waste time googling for ways to do it yourself).

After frustrating hours with their on-line tech support, and a useless guy telling me that what I was asking couldn't be done (I should just buy a new printer, apparently!), I turned to phone support.

A very helpful guy on their phone support described to me exactly what was needed. However, he said that it was hardly ever done, many of the tech support people had no experience of it, and that he wasn't allowed to do it himself - I would have to be transferred to "Level 2" tech support. As my printer was out of warranty, this was going to cost me around 40 bucks (I forget the exact amount). Or he said, I could try the online support which, he admitted, was a bit of a lottery.

Given I now understood the "HP terminology" to use, I decided to try online support once more. Probably partly due to the clearer technical description I was able to give, and partly because the person I was connected to wasn't a clueless idiot this time, it was finally resolved pretty smoothly.

Total time taken: 4-5 hours - get comfy, try to not get too frustrated, and don't give up!

Posted on Jan 28, 2009

  • anon111 Jan 28, 2009

    Further to my previous post (pls read that first), here's a bit more detail (lets hope I don't get flamed for an overly-long response...). This is a record of the on-line chat which finally fixed the problem - it might help you ensure you're on the right tracks if you go down this route:

    Nev : After emigrating from the UK to the USA, I need to change the region of my printer in order to use US cartridges. After speaking to level 1 phone support, I understand the process needed, and can provide the necessary info for your unlock calculation
    [An agent will be with you shortly.]
    [You are now chatting with Andes .]
    Nev : Hi Andes.
    Andes : Hello Nev.
    Andes : Welcome to HP Total Care. My name is Andes. Please give me a few moments while I review your problem description details.
    Nev : OK
    Andes : Thank you for being online.
    Andes : I understand that you want to use the Deskjet 6840 printer with US cartridge in US now. Am I correct?
    Nev : That's right
    Andes : Thank you for confirmation.
    Nev : I have the UK printer in front of me, loaded with the US cartridges, so the ink lights are currently flashing (because the cartridges aren't currently recognised).
    Nev : After printing a test page (From the printer itself), below is the info I was told you would need:
    Nev : 11 MY4B63Q2M2040T
    Nev : 21 1856
    Nev : 52 0080440F12C7BB05
    Nev : 62 00FFFFF911B7B909
    Nev : 25 0000
    Andes : Thank you very much.
    Andes : In order to resolve the issue let us perform further steps:
    Andes : 1. Click Start->Printers and Faxes.
    2. Right click on the printer icon and select Printing preferences. Then click on Paper/Quality tab. You would see Blue HP Logo at the bottom of the window.
    3. Press and hold down the 'Ctrl' key on the keyboard and double click on the Blue HP logo. Click 'Continue' if prompted. It will open a small window with boxes in it.
    Nev : ok
    Nev : I'm there
    Andes : Alright.
    Andes : Please allow me few minutes to provide you corrct key value.
    Nev : OK
    Andes : Thank you.
    Andes : Thank you for your time and patience.
    Andes : Did you find the small window with boxes in it?
    Nev : yes
    Andes : Alright.
    Andes : Enter these values in the 5 boxes.
    Andes : 0202-8404-3536-0112-6401
    Andes : Please let me know the 6th value.
    Nev : 53297 - OK?
    Andes : Yes, that is correct.
    Now turn the printer off for 2 minutes. Then turn the printer back on and wait for the
    printer to reinitialize.
    This should regionalize the printer. Try printing.
    Andes : Are you able to print now?
    Nev : just testing
    Andes : Alright.
    Nev : Success - thank you very much! So I should now only use the US cartridges, because the UK ones presumably will no longer work?
    Andes : Yes, you are correct. Now you can use only US cartridge in the printer.
    Andes : I appreciate all your co-operation and efforts in trying to resolve the issue.
    Andes : Is there any thing else I may assist you with today?
    Nev : That's it. Thanks again. Bye.


  • anon111 Jan 28, 2009

    And don't try to copy the numbers I was given - they're printer-specific!

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Hello All,

This problem has plagued me since finding that the printer we purchased in Switzerland would not work when we returned to the states. After 45 minutes on a chat with someone from HP and the tap test not running when it should have they referred me to customer sales...er...service. They just wanted to sell me a refurbished printer. HP Photoshop 3310

One note: before you do the below procedure, be warned that the normal screen will no longer be displayed and the keyboard will not allow the normal printer functions to be selected from the front panel....but you can print copy and scan from the computer.

Here's how to make it work: 1.Turn on the printer 2. press the left and right arrows at the same time (printer asks for a code) 3). 3. enter 1 2 7 on the number keypad (menu MFG XXXX is displayed where XXXX is the mfg code) 4. press left arrow until "boot code" is displayed (1 time maybe more) 5. hit ok 6. left or right arrow until "set to, mfg mode" is displayed 7. select ok (mode set mfg is displayed for several seconds) 8. your finished press cancel until the main screen is shown where the error was. 8. turn off and turn on. (Note screen will now display "DO NOT ship unit in its current state, but it should print.) Now you can print but to copy and scan open the HP solution center on the computer.

Also, a small bonus. It seems that the HP engineers had nothing better to do with the extra memory on the machine than to use it for a game of pong. Pressing left and right arrows will again ask you for a code. Enter 7664 to play a game of Pong on your printer. Press OK to launch the ball. Wow now that's useful.

Best regards,

a disgusted/never again HP customer

Posted on May 03, 2008

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Another solution is to take your old ink cartridge, open it up and fill it up with ink from the other countries cartridge. I moved to Europe from the US. I had to take the ink cartridge from Europe, open it up and put the sponge and ink into the cartridge from the US. This is obviously a temporary solution, but it works until my mom sends me some US ink.

The top of the ink cartridge pops off easy. There is hardly any ink in the new cartridge. You will need to go through the cleaning cycle of the printer several times, including priming the printer, to get the new ink in the old cartridge to work.

Posted on Mar 05, 2008

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Hey there,

********* TOP SECRET ***************************

If you go to your properties in your HP printer, then click on Printer links or something like that , well i have a german OS so its not the same but look around in your properties for your printer, now locate a small blue LOGO (icon) HP its samll usually in the left hand cornor on the bottom of the property box. So look for that now HOLD ctrl and double click on it ... thats how easy it is to reprogram that F*)§ing printer all we need to know now is how to find that code !

Posted on Apr 12, 2008

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I had the exact same problem with my hp c4280, which i bought in the usa and am now using in switzerland. my solution is to buy american cartridges on amazon and have amazon ship them directly to me in switzerland. the total cost of two cartridges (both XL) plus shipping equals the cost of just one cartridge if purchased here in switzerland!

Posted on Mar 21, 2010

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I have the exact same problem as Solution #9 (Anon111). I also scoured the net for a solution myself. Nothing. I spoke to HP online support and tried to give them the numbers they needed but they would not help and told me to call phone support. I tried online 2 nmore times with sme result. I went to phone support and they agrred to the process but charged me $34 for 'per incident tech support' as my wrranty has expired! The process was identical to Solution#9 but the code was different so don't copy it..the phonecall took 40 mins+

Posted on May 27, 2009

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I had the same problem. I bought the printer in zone 2 (Italy) and moved to zone 3 (South Africa). After almost 2 months trying to sort this out with HP in US, I phoned ITRC in South Africa. I have an Apple Mac OS X version 10.4 and the "little" lady called Tiny helped me through the steps to have the South African cartridges work. Unfortunately, you will have to phone or e-mail HP Support as every machine gives a different code to regionalise the new zone.
Good luck to you all!!

Posted on Oct 20, 2008

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Have the same problem. I bought an HP C4280 printer in the US but live in the UK. The cartridges that I bought in the UK wont work. It keeps giving the same message "Incompatible Ink Cartridges". I think I may call HP and ask them how to re-zone  it. Hope this is helpful..

Posted on Mar 23, 2008

There is a way of de-regionalising hp printers, the cartridges are regionalised with the letter at the end of the part no that is e for europe w for the states and z for china. to de regionalise the printer you have to take it apart and blow resisters in the printer

Posted on Sep 12, 2008

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Cartridges are the same in Europe as they are here. There's no difference between an ink cartridge sold in Europe and one in the US. They all come out of the same factory. Ink cartridges WOULD be a commodity product if the printer manufacturers didn't silently collude on price. There is no way a print cartridge imported into Europe from North America costs HP Europe any extra. You can download the manual here: http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=390315&dlc=en&

Posted on Jun 27, 2007

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I have had the same problem with my Photosmart C7283. This is a manufacturing issue, not a wear & tear issue. HP have not advertised that there are region locks on its ink cartridges. I wonder if a legal class action suit against them would be the way to correct this predatory behavior

Posted on Jan 17, 2010

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You have to call HP customer phone service in the region you want to change the printer too and they can explain how to change the region. Apparrently the printers can be changed 3 times before the printer is locked to the last region. And thats according to HP.

Posted on Dec 17, 2008

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There definately is a difference in cartridge codes between the U.S. and in Europe. I purchased a F4180 all in one printer from the PX in Germany with the U.S. cartridges and particularly the black cartridge which calls for a U.S. 54. They don't sell them in the PX and I was referred to the German economy. The German F4180 calls for the 56 black cartridge. It errors out on the U.S. F4180. I talked to HP service center in the U.S. and was told that the cartridges are region coded with where the printer was made for. HP said they were not authorized to tell me how to change the code but if I do change it, it can be changed 3 times...and locks on the 3rd time.

Posted on Jan 13, 2008

Hi,

Now I know there are 4 Regions for HP printers.
But I have found no answer for my other questions yet.

A Friend

Posted on Jan 09, 2008

  • Danny Mashengele
    Danny Mashengele Feb 02, 2014

    My HP Deskjet Printer 3520e is out of warranty. No help from HP. Bought printer in the UK. Moved to Zimbabwe. Local cartridges do not work. No HP Customer care in Zim except SA. What is their number please.

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Hi i am living in holland and my hp printer used to use the european cartridges.but because i travel a lot to the states for my work and the cartridges are less expensive there i just called hp in holland and together we changed the region code in the printer.They were very helpfull and it was changed in minutes over the phone.now i can use the 95 and 96 cartridges.But not the european ones anymore.But these are too expensive after all.

Posted on Jul 31, 2007

HP printers, (at least the Deskjet 5940) use different cartridges in North America and in Europe. Mine was bought in Canada and uses 96 cartridges for black, but over here they only sell 339 cartridges, which look identical, but have a different code in them which means they won't work in my printer. Which means I either try to get HP to re-zone my printer, or I buy cheaper cartridges from North America but have to wait for them. And to think I used to recommend HP.

Posted on Jun 28, 2007

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Hy..... i want to konw what is de number of de black cartrige of the Hp psc 1610 all-in-one :(((....plsss...tell me...at anduzzzzzza@yahoo.com


tnx :*

Posted on Apr 10, 2008

Hi,

How is an HP printer re-zoned or the region code bypassed? And how many different printer Regions exist?
I do not own an HP printer, and because of the Region limitations I would not buy one, but it interests me.
Are there also other printer manufacturers that region-code their products ?

Many greetings,

A Friend

Posted on Jan 09, 2008

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Region settings for HP Photosmart D7160

set printer to mfg mode
press *# together
press 127
change from user to mfg mode
shut down restart
press power button after a graphic screen
see rainbow screen
press power button again

Posted on Jul 26, 2008

  • 1 Answer

SOURCE: HP Photosmart all in one C3180

My suggestion: Don't buy HP. I have the same region coding problem. All I want to do is buy HP ink, put it in my HP printer and print stuff. Too hard. I've wasted 30 pounds on ink and another 30 pounds on "support" phone calls to HP. Hopeless. I will never buy HP again. Waste of time and money.

Posted on Nov 19, 2007

  • 1 Answer

SOURCE: re-configuring for european ink cartridges

i had thed same problem. after hours of trying different options i finally got it to work. i have a hp 3210 that i brought from the usa to irelnad and when i put in irish cartrtidges it said " this printer is cinfigured to use 02 cartridges" Iriss cartridges are 363. so what i done was , while the printer was turned on i held down the " Black" button and the "Color" button at the same time. Keeping them held I powered off the printer , keeping them held until the printer was completely powered off. when i turned the printer back on the region had being reset and it asked me to choose my language and country. chose " Ireland". Now works!!!

Posted on Oct 15, 2009

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Change region


hi peterute,

sorry there is no solution.

HP (maybe other manufacturers too) distribute locally. So the cartridges are more expensive here then anywhere else.
The costs are caused maybe by tax, logistics, but also by regional conditions.
F.e: Customers in Asia buy cartridges for lower costs than in Europe due to GDP.
So the only way is to call HP (phone, chat, mail) and request new codes for the printer. The codes will never be publicated to prevent missuse.

Hope it helps,
Henning

Jan 25, 2009 | HP Photosmart C5280 Printer

1 Answer

Region settings for HP Photosmart D7160


You can try this, but I still thing you need HP tech support to tell you which numbers you should enter, because they vary from printer to printer.
  1. You should have your printer connected to a windows PC with a USB cable even if it is a network printer.
  2. Press * and # keys to bring up the "Mfg Commands" screen. I assume this is only used by HP service staff.
  3. The "Mfg Commands" screen asks you to "Enter special key combo" which is 123 then press ok.
  4. Use the right arrow key to step through the menus until you find the "Special Reports" menu then press ok.
  5. Use the right arrow key again to find the "Print Cartridges" menu and press ok
  6. This will print out a page with numbers ranging from 11. to 74. This page will print regardless of the print cartridges in the printer and whether they are valid print cartridges.
  7. The numbers of interest to HP support will be 11,21,25,52,62
  8. They will use the above information to generate a new set of five lots of 4 numbers.
  9. You will need to enter the 5 lots of 4 numbers onto a windows PC which has the HP drivers installed.
  10. On a windows PC with HP drivers installed open notepad and select print to bring up the printer dialog .
  11. Click on "preferences" in the print dialog window to open the HP preferences dialogue.
  12. Holding down the control key double click the HP icon in the bottom left corner of the preferences dialogue to open a service maintenance menu which will allow you to enter 5 lots of 4 digit numbers which HP staff will provide.
  13. Once you have entered the 5 lots of 4 numbers and press ok a data file is sent to the printer which changes its region settings.
  14. You then have to switch the printer off for about 1 minute then back on again and your new cartridges should now be valid.
Or try this, but I'm not sure if it works:
  1. press *# together
  2. press 127
  3. change from user to mfg mode
  4. shut down restart
  5. press power button after a graphic screen
  6. see rainbow screen
  7. press power button again

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it would be best to call HP TOTAL CARE. they would know how to reset it.

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Change region codess on printer hp c3180


Hi ,
Let me fist inform you that the question you asked for is related to "regionalization" of the printers . It is very particular to HP printers.
You can just regionalize your printer thrice in the enitre printer lifetime - not more than that. And the codes you are referring to - they are not there somewhere - they have to be logged in by the back end team who decode the "10-tap test" to re-enter the codes for regionalization so that the printer becomes compatible in the region you are using it in.
The cartridges even change in every country to make the printer work - let me state you how.....as per www.hp.com
HP Photosmart C3100 All-in-One series This product uses regionalized ink supplies, so the inkjet print cartridges for the product depends on where you are in the world. If you do not know which pen regionalization zone you are in, click here to view the Regionalization Country-to-Zone Mapping Table . Once you know the zone, you can identify the cartridges used in this product. Cartridge Description Zone 1 Zone 2 Zone 3 Zone 4 black inkjet print cartridge HP 92 HP 336 HP 132 HP 850 tri-color inkjet print cartridge HP 93 HP 342 HP 136 HP 854 black inkjet print cartridge Not availaible HP 338 HP 131 Not available tri-color inkjet print cartridge HP 95* HP 343 HP 135 HP 855 photo inkjet print cartridge HP 99 HP 348 HP 138 HP 858 *The HP 95 is not compatible with printers sold only in North America; instead, use the HP 93 Tri-color cartridge. Refer to the link to understand how the world is divided into 4 zones - http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpa00586&cc=us&lc=en&dlc=en&product=1146331#zone_mapping And you can beleive into what i say as I work for HP printers....! the best i would suggest is to call up Technical / Customer Care centre and tell them you need to reset....they will assist you for 10-tap test and ask you to send them the 10-tap test and the Proof of Purchase of the region cartridges.....and then wait for the back end team to call you within the next 48 hours.

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7 Answers

Region settings for HP Photosmart D7160


set printer to mfg mode
press *# together
press 127
change from user to mfg mode
shut down restart
press power button after a graphic screen
see rainbow screen
press power button again

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2 Answers

HP Photosmart all in one C3180


My suggestion: Don't buy HP. I have the same region coding problem. All I want to do is buy HP ink, put it in my HP printer and print stuff. Too hard. I've wasted 30 pounds on ink and another 30 pounds on "support" phone calls to HP. Hopeless. I will never buy HP again. Waste of time and money.

Aug 24, 2007 | HP PSC 1610 All-In-One InkJet Printer

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