Hi all , i an facing a problem here which is when i plug my zen stone plus into my PC using the USB cable it got read normaly but i can't open it . when i DoublClick it an empty notepad is always opened :(( any one can help (( I have tried to open and explore it using the right click menu)) thx very much
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Hi, from the way you said your problem, might not be easy for me to just give you a direct answer to the problem. Because i don't know what happened to it before it started acting the way it those.
So what you can do for me is to write out another comment and really describe exactly what happened to it that made it the way it is now.
But before you do that let me give you some Tips to troubleshoot it first and see if it will solve the problem.
How to Troubleshoot With a Zen Stone MP3 Player
Creative Zen Stone MP3 players work without problems under most conditions, but may occasionally malfunction during normal operation. Malfunctions are often caused by errors in the player software but are occasionally caused by other issues. If your Creative Zen Stone MP3 player is not playing back music or responding to button presses, troubleshoot your device. Most problems are common and do not require service.
Plug the small end of the USB cable into the USB jack on the Zen Stone MP3 player. If the rechargeable battery is drained, the MP3 player will not work. Wait until the indicator light stops blinking before removing it from your computer.
Connect the MP3 player to your computer and open the Creative Media Lite software on your computer. Check for updates to the player's firmware by pressing the "Check for Updates" button in the software. Follow the onscreen instructions to update the firmware if one is available. Firmware updates correct problems with the software and may resolve the problem with your device.
Reset the Zen Stone MP3 player to clear any errors that may have developed in the device's software. To reset the device, stick the end of a straightened paper clip into the hole marked "Reset." The device will restart.
Reformat the player as a last resort for fixing your Zen Stone MP3 player. To reformat the player, connect it to your computer and open "My Computer." Your player is located in the "Devices with Removable Storage" section. Right click on your MP3 player, select "Format," and confirm the selection.
Tips & Warnings
If you are still unable to operate your Creative Zen Stone MP3 player, visit the Creative support website.
Reformatting your Zen Stone MP3 player will delete all of the information on your device. Only reformat your player as a last resort.
If you plug your Zen to a PC and connect to the autodetect feature of Creative Labs at the below link you then can download the manual, use the knowledgebase, read the FAQ and even update the firmware and drivers for it. http://support.creative.com/downloads/SoftwareAutoUpdate.aspx I hope I helped you Regards, PDG
my pc stopped detecting my zen. i tried and tried on all different pcs and nothing would pick it up. couldnt even get the battery sign on the zen. thought it was knacked. then one day i plugged it in again, got distracted and walked away. when i came back about two hours later, it was detected and charging. thought maybe that it was so flat that it had to charge a wee bit before it could display anything or the pc could find it. i dont know, dont know much about these things. just a thought
Green light then blinking red twice means that there is something wrong with the USB cable you are using. You will have to replace it. Any USB cable that fits the shape of your Zen Stone's port will work just fine.
Initially, it would be possible that the Zen Stone plus is infected with a virus and your PC's antivirus is preventing access to it. Have you tried a reformat of the Zen Stone plus and or a virus scan?
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.
I have had the problem of the completely dead player after having it for less that an day. No response to any buttons, no response when plugged into USB to charge, and Windows sees it as an "unknown device" when plugged into the PC. It tried the reset hole, and still nothing.
Then I tried connecting it to the PC to charge and then using the reset hole. Success - the player sprang back to life, fully charged. Hope this helps someone.