Question about DeLonghi Pinguino PAC-210 Air Conditioner

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If my de longhi pinguino 12000BTU is brand new and it is telling me the tank is full and therefore I can't turn it on, what do I need to do?

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Remove the tank and then reinsert it. this will reset the machine.

Posted on Feb 14, 2009

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Posted on Jan 02, 2017

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or Via their contact page (depending on your country):Download

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To whom it may concern
Yesterday, I communicated with one of your colleagues by the name of Ginko. He advised me to contact the factory in New South Wales, Australia by phone and e-mail.

I rang through and they weren't particularly helpful. They said call a service agent with the details of the product, I was supplied with a contact phone number. The service agent was unable to help me, they said they would call back and as yet they haven't.

I also had sent an e-mail to the the customer service reprentative for De Longhi, who responded the following day, and gave me a list of five outlets in Melbourne, which are able to order the part for me. I duly contacted the nearest supplier to myself, rang them and they said they will order the product (after taking down the product details and my home phone number) and will contact me when it arrives.

Thanks to Ginko for his time and help. I will wait to see the outcome of this. This is the most recent update to the situation.

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