Question about Mitel 5212 IP Phone
Can you give me details of any Y-JACK headsets which can be used with Mitel 5212 IP phone for Quality monitoring purposes. Y-JACK headsets are used by quality analyst while listening to a live call which an agent is attending.
You can find allot of headsets that will work by googling the set type and the word headset. But I think what you are looking for is found i the programming of your phone system. In the class of service you can have the option for silent monitoring turned on and in feature access code add a code for Monitoring. Yes you are correct this is something for your Mitel vendor complete but i'm sure they would be happy to help.
Posted on Mar 10, 2009
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