Question about Mitel 5212 IP Phone

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Y-JACK headsets with Mitel 5212 ip phone

Can you give me details of any Y-JACK headsets which can be used with Mitel 5212 IP phone for Quality monitoring purposes. Y-JACK headsets are used by quality analyst while listening to a live call which an agent is attending.

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  • Anonymous Mar 12, 2014

    I have used the ringer volume control on the LED and cannot get any volume with that

  • Anonymous Apr 01, 2014

    what is icp for mitel 5212 phone

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You can find allot of headsets that will work by googling the set type and the word headset. But I think what you are looking for is found i the programming of your phone system. In the class of service you can have the option for silent monitoring turned on and in feature access code add a code for Monitoring. Yes you are correct this is something for your Mitel vendor complete but i'm sure they would be happy to help.

Posted on Mar 10, 2009

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There are a number of Headset that will plug directy into the back of your 5212 phone. (I would suggest Googling for results) As for Monitoring an agent the Mitel ICP has the capability to allow a supervisor to dial a code and mointor the agent while on a call. Contact you Mitel Vendor and I'm sure they would be happy to make the program chage for you. (This is a class of service and Feature acces code change)

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The Mitel 5212 uses propitiatory software unlike SKYPE which uses open architecture software. You IS Dept. could invest into a Teleworker Server and you could have all of the features of your office phone at home.

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