Question about Mitel 5212 IP Phone

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At our tech support centre we have installed total mitel solution. This includes your MItel 5212 IP phone. Can you provide me details of any headsets which can be Y-JACKED with youe 5212 ip phone and used for quality purpose for listening to any ongoing call simutenously by the Quality analyst while the agent is taking the call.

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There are a number of Headset that will plug directy into the back of your 5212 phone. (I would suggest Googling for results) As for Monitoring an agent the Mitel ICP has the capability to allow a supervisor to dial a code and mointor the agent while on a call. Contact you Mitel Vendor and I'm sure they would be happy to make the program chage for you. (This is a class of service and Feature acces code change)

Posted on Mar 10, 2009

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