Question about GE 21028GE3 Cordless Phone

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Intermittent Ring Hi, I recently "bundled" my telephone, internet, and cable television services into one connection with Charter Communications. After the conversion, our phones failed to ring when receiving incoming calls with the display illuminating as the only indication of an incoming transmission; normal telephone funtionality is otherwise unaffected. A technician was dispatched to address the issue and his solution was to plug a cheap "hard wired" phone we had lying about into one of the unused outlets in the house. This "repair" allows our GE phones to ring as long as the ringer is "on" on the "hardwired" phone with the following exceptions: the phone rings out of "sync" with the twin handset and frequently fails to complete a "full" ring coupled with interupted ring sets (rings twice in a row then fails to ring on the third), which disrupts the answering machine cycle as it requires four uninterupted rings before engaging. I have contacted the cable company and have been told that GE issued a communique identifying this model phone as the source of this particular malfunction,(other GE phones operating under the same circumstance, operate normally). I have tried routing the phone lines through my computer system resulting in no change to the existing problem. We recently acquired this phone system and are otherwise pleased with the performance of this product and do not wish to replace it; not to mention the cost involved. I have hit an impass at this point save the afore mentioned purchase of a new phone system. Any suggestions? Thanks, DataLore

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Sounds like you are having a problem with the generated ring signal from the cable phone service. An old fashioned Ma-Bell ring signal is a pure 90v AC 30hz pulse. Your cable box needs to generate a simulated ring signal from a DC power supply. I have seen many examples of this fake ring signal not cooperating with specific phones. It's a long shot but your phones MAY have a setting for the phone line(s) (A/B) (Analog/Digital) etc... of you can find a setting dealing with the "CO line", "phone line" etc.. try changing it. I am surprised another phone in the loop will help the ring signal at all. I would think it could only weaken it. Try plugging your phone in question directly into the cable line instead of having the whole house connected. The ring signal may be trying to power too many devices or weakened by something connected to the network. Other than that, you are dealing with the ring signal generated by the equipment and I'm sure it's not adjustable.

Posted on Jul 07, 2007


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