Question about Office Equipment & Supplies
Posted by Anonymous on
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Posted on Jan 02, 2017
This works like a charm!!
Posted on Oct 23, 2008
What you seem to want to do is not possible. Let me explain:
A file that has its data in the Adobe company Portable Document Format (or a pdf file) contains various objects that are described to the computer using a superset of the PostScript language, some of them can be images.
A file that comes from the scanner is first a very organized set of pixels and gets put into a more compact form by using a well known process as defined by the Joint Motion Picture Experts group. This is a roundabout way of saying that it has a format that isn't PDF.
What you CAN do:
a) open the jpeg file with a Macintosh, using the Print command from the file menu make a pdf file that has the image in it.
b) buy and install a PDF printer driver on a Windows machine, and then follow the same process as A above.
c) Use your favorite PDF creation program to make a file with the image embedded.
Posted on Dec 10, 2008
My guess is a driver problem. I'm assuming you can print to it, so you know the USB connection is good. And you can make a copy (I assume), so you know the scanner mechanism and its connection with the rest of the machine works.
The scanner driver is separate from the printer driver. It's entirely possible to install and use the printer without having loaded the scanner driver. Best bet is to unplug the unit from your computer, then uninstall it completely from Windows. There may be an Uninstall program listed under Brother in your Start menu...All Programs... Or go to Start...Settings...Control Panel (or however your version of Windows get there) and open your Scanners and Cameras folder. If you find the Brother machine in there, Select it and click Remove. Do the same in the Printers folder.
Don't plug your machine back in until you have reinstalled the drivers. Go to www.brother-usa.com, and in the Service & Support box on the right, click Downloads. That will take you to a page where you'll select Multi-Function as your Product Group, then the model.
You'll get two lists of links. Forget Manuals, look at Drivers on the right.
Under Type of Software, click ALL. Select your OS.
Look for Setup.exe in the main directory, or you may need to browse folders labeled with different language abbreviations to find it.
Start the installation, and don't plug your USB cable in until the computer tells you to. it will install the printer first, then return to install the scanner. It may require you to restart Windows more than once. Sorry.
Once you've suffered through all that it should be fine.
Posted on Dec 24, 2009
Hello! I had this exact same issue or question, I guess you can call it. And unfortunately, the CD-ROM user guide was a lot more helpful for me than the Book guide. But anyway, to answer your question and anyone else who has this same question ...
What you need to do is locate the ControlCenter3 software on your computer for a little configuration. This automatically installs when you install the printer's complete Pro Suite drivers on your computer.
You might be able to find it somewhere on your start bar (left or right side of the start bar). It's a small blue icon with the acronyms "CC3" on it. Anyway, click to open the software. Once opened, you'll need to make some configurations so that when you scan to file, it'll be "PDF" by default.
So once you have this software open, "right-click" on the circle button that says "File" and choose the option that says "Control Center Configuration". Up pops a dialog box with two tabs - Software Button and Device Button.
Now in order to scan to pdf from your Brother MFC 9840 CDW, you simply need to change the "File Type" in the drop-down box to "PDF" under both tabs. You can optionally also change the "File Name" to a recognizable default file name of your choosing (I chose to change it to say "PDF File") and you can also set your default "Destination Folder" (otherwise your scanned PDF files will automatically be saved in your "Scan" folder). That's it! No need to mess with anything else.
Most importantly, you need to make sure that these exact same configurations are made under both the "Device Button" tab AND the "Software Button" tab as well.
Click "Okay" and now try to re-scan your document as a File. It should automatically scan it as a PDF file to your computer.
I hope this helps solve your problem if you haven't already been able to figure it out.
Posted on Jul 17, 2010
i had the same issue - was previously able to scan to a number of different formats, then switched modems, providers and then only the scan to ftp option came up.
took me about an hour to figure out the solution, but now it works
for windows users: * go to your control panel * go to the scanners & cameras section * your printer/scanner should show up here * right click on it and select 'properties' * select the network settings tab and then -- enter in the correct ip address here OR -- specify your machine by name (enter in name here)
hope this helps!
Posted on Jun 21, 2011
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