Calling Archos Support

How did you try to activate it over the phone or online? Where did you buy your Straight Talk Phone, from their retail store, online, a third party reseller like HSN.com or a private party?

If you bought it new from a thirld party like HSN or QVC, you must call them FIRST if there are activation problems. They may have a special Straight Talk Tech Support number for you. You can creat an account on the Straight Talk website with your full, real, information and try to add the phone (by type) to your profile and then putting in the IMEI number.

Call Straight Talk tech support, keep calling till you get a real person. If the system says call back later, hang up and call right back. Tell them you want to activate a phone.

Porting your old number.
If you wanted to transfer your old number from AT&T but they shut off your old phone, you may not be able to transfer it now. Both the old provider phone AND the new phone must be ACTIVE and working at the same time to port a number over. They need a working phone to move it TO.

Go to the Straight Talk has a FB page and post your issue online. That seems to get fast service. Save the chat with the instructions. Ask for the rep to call you and give you a "problem or issue number" via your email address.

You must speak to a real person for this problem - if it didn't work the way you did it.

You can email their tech support also. If the regular reps don't help, ask for a supervisor.

American Movil which owns Straight Talk, Net10, Tracfone and 10 or more other companies have terrible support. They're non-native English speakers, mostly in the Phillipines and Central or South America who read from a script and often read about a different problem. Whenever I have a problem with minutes or a phone I almost have a stroke before we're done.

Try to do as much as you can can online. Understand their web site often doesn't work correctly. After years of doing business with them often the site is partially broken or undergoing updates, that's why transactions don't go through properly.

You have to log in on the UK version of the Archos website. They require you to email them before they'll call you back. Try this link: http://www.archos.com/support/support_tech/contact_support.html?country=gb&lang=en

Call 1-800-867-7183 and talk to tech support. The phones may just need a code update. This can be done over the phone and they will talk you thruogh each step.

when i got my new archos the default code was 0000. try that.

A) Download the firmware from Archos and save it to your desktop (Make sure the file name on the desktop hasn't changed from the original download file name)

B) The Archos 5 or 7:
1- Plug the unit to you computer via the USB cable.
2- The unit should start automatically and open the following page:
3- From the recovery console (the screen that asks for repair or format etc…)
4- Select "Repair" by scrolling up and down with the volume control on the right of the unit (Do not press "Format" at any time)
5- Now that you are on "Repair" press the on and off button, shortly to validate your selection
6- The unit will go to "Plug the unit etc…" but it is already plugged from point 1 - DO NOT press anything anymore on the Archos
8- Wait until Pc should recognizes your Archos (around seconds)

C) Computer
1- From your computer select the firmware file you downloaded from the net and put it in your Archos (in the root folder, nowhere else, where it has the folders, music, videos, pictures etc… as a file)

D) On the Archos 5 or 7
1- Select "Ok" on the Archos (on & off button) shortly to select and confirm the file is now on the Archos
2- you are done! The Archos 5 or 7 should now read through the file you have transferred and repair the system
3- DO NOT DISCONNECT the USB cable until the process is finished
4- when done safely disconnect (as you usually do, for Mac trash the letter of the Archos to the bin or for PC's: right click the green icon bottom right of the screen for xp & vista)
5- Press on/off button to reboot

Your unit should restart with a fresh repaired, updated system like day one.
Good luck!

I think that the driver update that you're talking about is the firmware update, it is free to get the update through the archos website. All of the songs from itunes can't be put onto the archos. If you want the content portal you must purchase the cinema plugin. (that's the way archos designed the product) Your archos must be set on window media player first, before you can put your songs onto it, go to menu, click system and choose window media player and you can transfer your songs. Call tech support at archos 18773008879. This should help.

what is website called for archos

you should call their help desk. I had a problem registering because I bought mine at Sam's club and there was some glitch with it recogmizing the serial number or something. the tech support person can do it for you when you call. the number is available at archos.com. good luck!

I called tech support - they said it's a problem with the servers on their end and they are working to resolve it.

you need to do it for so many times..try to do it in content portal while you connect to wifi connection..then you need to fill up all important data by yourself