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Dear Sir, We have a Fujixerox Docuprint C2100 and we have a message error about our tray1. We try to print using tray1 (have paper inside) but the printer request paper.

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Hi,


I would remove the tray from the machine and all paper from that tray. Then turn it over and make sure and make sure that the paper slides are working correctly. The machine doesn't actually detect the paper just the fact that you have the paper slides up against it. So after you have put the tray back in the machine make sure the paper slides are firm up against the paper and it should be fine.

Also, while the tray is out of the machine make sure there is nothing in behind the tray blocking the sensors.

Good luck!

Posted on Mar 30, 2009

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