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Cannot send or receive e-mail

HAVE HAD ERROR PROBLEMS WITH MY E-MAIL EVER SINCE ATT WAS ADDED. THIS PARTICULAR ERROR IS REJECTING MY E-MAIL ADDRESS. ERROR:630. ERROR NUMBER 0X800CCC78. HOW DO YOU CONTACT ME WHEN I CAN'T RECEIVE E-MAILS? 619-583-8550

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  • dede28388 Jan 19, 2009

    My software would not allow me to complete this with a user name and password but evidently will not work without them......

  • dede28388 Jan 20, 2009

    FOUND THE AREA YOU SPOKE OF BUT I DO NOT HAVE ANY ENTRIES UNDER VIRTUAL PRIVATE NETWORK SETTINGS..............THANX ANYHOW

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9 Answers

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Call a local technician, and ask to check network settings, outlook email settings, and hardware.

If you want to do it yourself, try first reinstalling Internet explorer.

Internet Explorer: Get It Now


Then do email configuration again:


How to Set Up Outlook Express

Outlook Express Email Account

Setup or create new email account

Setting Up Your E-mail in Microsoft Outlook

Outlook Express Email Setup Guide

Posted on Jan 20, 2009

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You are not connecting to the email server at AT&T. Open you email and on the top row click on Tools>Accounts. A window will open. Click on the account that is there and click on properties. On the general tab you should have your computer name, your name and your email address. Click on servers tab. Incoming mail (POP3) should read something like pop.att.net.
On Outgoing mail should read smtp.att.net
Account Name: should be first part of your email address with the @att.com. Password should be ****, whatever password you gave them. Click on advanced tab, SMTP should be port 25. POP3 should read port 110. The only thing different is the SMTP (pop.att.net) and POP3(pop.att.net). AT@T may have give you a different name besides "att" but is must start with pop/smtp and end with .net...that should be it. No reason you can't get any mail on your end. If your problems continue then it is something on your Internet Service Providers end that is wrong. You must call them and demand it be fixed. Not everything can be done on your end, your ISP has to do there part for it to work properly.

Posted on Jan 20, 2009

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Did you add an ATT Computer or ATT phone connection or ATT internet conection or ATT modem?
I suggest you call ATT!

Posted on Jan 20, 2009

  • Jack Iaria
    Jack Iaria Jan 31, 2009

    Has Anyone Been Able Too FixYa?

    Have you called AT&T? @ Your Online Customer Center Account
    1-888-9ATT-WEB
    Monday through Friday: 7 am to 10 pm Eastern
    Saturday: 8 am to 7 pm Eastern
    Sunday: 10 am to 6:30 pm Eastern
    24/7 Automated

    Have you visited their site? @ http://repair.att.com/repair/landing.do



    Has This Helped FiYa?


    jackiaria

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Try opening new email account and check out whether its the software or the email account having the problem. rthanks

Posted on Jan 20, 2009

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Get rid of att and go with a different carrier,there are alot of good ones out there to choose from

Posted on Jan 20, 2009

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To fix the issue click on the link below and follow the instructions
http://support.microsoft.com/kb/310876

http://www.howtoadvice.com/BlockedSMTP

http://www.geekstogo.com/forum/Outlook-Express-error-number-0x800CCC78-t151872.html

If you follow the articles properly definitely you can resolve the issue..
Goodluck......D.i.l.i.p

Posted on Jan 19, 2009

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Sir,

Click this link more info.

Link 2

Posted on Jan 19, 2009

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Hi and welcome to FixYa,

Initially, the 2 error codes:

  • ERROR:630 - is a DUNS error indicating that the port was disconnected due to hardware failure. Simply stated, this means your modem is not working;
  • ERROR NUMBER 0X800CCC78 - Outlook error indicating that the message could not be sent.
Both of which tells me that for some reason a dial-up modem has been activated in your computer (AT&T) and has taken over the general Internet connection.

Corrective measure(s) include:
  • goto Start, Control Panel, Internet Options;
  • Connections tab;
  • under Dial-up and Virtual Private Network settings, Remove/Delete all entries;
  • this would hold true if you are using broadband/DSL with an external modem.
Pls post back result(s). Good luck and Thank you for using FixYa.

Posted on Jan 19, 2009

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You will need to go into your Email Software and find the setting that indicates that your Outgoing SMTP requires further authorization. Select this setting and enter the username and password required by your ISP (or reqired by who ever is the administrator of the Outgoing SMTP Mail Server that's not blocked by your ISP). For example,(smtp.email.msn.com).

Posted on Jan 19, 2009

  • Randy Hough
    Randy Hough Jan 19, 2009

    What email program are you using?



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