Question about HP Hewlett Packard Pavilion A6200N PC Desktop

1 Answer

CD/dvd drivers missing or malfunctioning

When ever I open my Itunes I get this message. "The registry settings used by the itunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall itunes."I've tried reinstalling itunes and I get the same message. itunes does open and I can get to my library but I can't use my burner. Can anyone help me please? I have the same problem. One day, my Windows drivers stopped working, so I ran through the options on the Microsoft help site to fix the problem. My problem was solved, but it caused this same problem with iTunes, as the Microsoft support site said.

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  • Anonymous Jan 19, 2009

    I'm having the same problem with Vista... it worked fine for a week or two, now won't work.. i can download music to my computer off a CD but not to Itunes

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  • 9 Answers

Sounds like you have and Upper and Lower Filter issue in the registry.

Listed below is the link for the MS document on how to fix this: http://support.microsoft.com/kb/929461

IMPORTANT
I suspect you did not complete all the steps in the document. In the document you need to delete the upper and lower filters in the registry and DELETE the burning software you added, shut down and then reinstall the software. This is often difficult for users since they have no idea what app is causing the problem.

With iTunes, make sure you are using the latest version. Older versions caused this upper and lower filter issue among other burning apps.

In some extreme cases you must uninstall and reinstall ALL burning software on your PC. This is easy on an HP. Delete the SW from Programs and then use Recovery Manager C:\PC Help and Tools\ etc..,. to run Application Recovery. You can only install one app at a time. Shut down between each install and check if your drives show up in Device Manager and burn.

Following the process above (installing one app at a time) will allow you to find out which app you added is causing the problem.

All the HP apps on the PC work fine as the PC is tested for issues like this. Something was added that over-wrote the Upper and Lower filters, essentially corrupting them so your ODDs don't work or don't even show up in Device Manager.

Good luck

Apex44

Posted on Mar 04, 2009

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Burn a program to CD or DVD


All you have to do is backup the ITunes folder in Music, then reinstall ITunes after your system is stable. Launch ITunes, then close it and replace the newly created folder with the old one. All your settings and playlists will be there.
The music should be on a separate drive or partition always. You may have to right click on the music and locate files manually if the directory has changed. They will be listed as orphans until ITunes sees them. gl

May 12, 2013 | HP Pavilion PC Desktops

Tip

How to Rip or Converter DVD Movies to iTunes


iTunes can rip a CD and make it rapidly available for you to listen to on your iPhone/iPod but it can\'t rip DVD to iTunes? How to add videos from DVD to iTunes library for playing on iTunes? Don\'t worry; the best DVD to iTunes Ripper can help you copy DVD to iTunes professionally.<br />As the best tool of converting DVD to iTunes, iTunes DVD Ripper can easily help you rip DVD movies to iTunes with high quality, Crop black bar, Append effects to DVD video, Split video, Merge multiple files into one etc. DVD to iTunes Converter makea it possible to play DVD through iTunes on iPad, iPhone 4, iPod Touch or some other portable players. And the operation is easy and speedy. Now start ripping DVD to iTunes to transfer DVD movies to iTunes for enjoying them as you please. <br /><br />Before the conversion or the ripping, you need to download DVD to iTunes Ripper firstly. And then just follow the detailed guide to finish your work about ripping DVD to iTunes</a> .<br /><br /><span style="font-weight: bold;">Step 1. Import DVD Movies or ISO files into DVD Ripper.</span><br />After launching iTunes DVD Ripper, click on "Load DVD" to add DVD Movies or ISO files that you want to rip to iTunes.<br /><br /><img src="lynn_lu_0.jpg" /><br /><br /><span style="font-weight: bold;">Step 2. Select the right output optional</span><br />After the loading of DVD files, choose the output format and output folder. If you want to copy DVD movies to iTunes for playing on it, we should rip DVD movie to iTunes video formats like M4V, MP4 or MOV, here we select "M4V" format from "Common Video" as the example. <br /><br /><img src="lynn_lu.jpg" /><br /><br /><span style="font-weight: bold;">Step 3.Rip DVD Movies to iTunes</span><br />After the above steps, if you don\'t like to make the settings, just click "Start" to start conversion. The converting speed of importing DVD movies onto iTunes depends on the file size of DVD movies!&lt;br /&gt;<br /><br />When the conversion finished, you can enjoy or share your DVD movies on iTunes</a> or iPod Touch, iPad, iPhone4, etc.

on Jan 10, 2011 | PC Desktops

Tip

How to burn iTunes music to CD, Burn iTunes videos movies to DVD?


You have a large collection of film movie Video TV Shows files purshased from iTunes library and want to burn part of your iTunes TV episodes movie to DVD disc in order to backup, share with your friends or watching them on either on computer , a DVD player or large screen tv. here is a quick tutorial about how to burn iTunes movie TV Shows to DVD.

As the movie bought from iTunes has apple digital rights management (DRM) license protection which don't allow users to burn iTunes Video Movie TV Shows files to DVD with DVD burning software directly. Commonly, we will need a DRM Removal software to strip iTunes DRM and convert itunes video to mpeg 2(DVD format) first, then burn converted itunes Video to DVD, now, the whole operation will go easy and convenient, the tool we use in this article can remove DRM from itunes, burn iTunes to DVD with only a few steps.

What we need is Daniusoft Media Converter Ultimate - the flagship product of Daniusoft DRM removal software series integrated full function of DRM removal, DVD Ripper, Media Converter, DVD Creator, Media Transfer, etc.

Now, let's start:

Easily install and start DMC ultimate, click 'add' button to load iTunes media, usually they are stored in *:\My Documents\My music\iTunes\iTunes Music, including movie and TV show folder. With all settings are finished, click button 'start' to begin the conversion.
Now is coming to the main part to burn iTunes Movie to DVD. With steps above all are finished, we have actually removed DRM protection of iTunes Video. Click button 'burn-dvd.jpg' on right of DMC ultimate, open the burn option conversion. Add files and folder you want to burn.

DMC ultimate contains several DVD menu templates, or you can even customize title, background, font, etc. click 'next' DMC ultimate will automatically estimate result file volume. You can decide whether to keep files or not according to the estimate result.

Then next step is to start burning process. Within several minutes if you see pop up message saying 'DVD successfully burned' then congratulate to you for your effort success of burning and DVD will automatically pop up.

Tips:
1. Above are the whole processes to burn or store iTunes Video files to DVD to play on home DVD or TV sets.
2. Windows Media files contain also DRM protection system. This process can also to be used to burn Windows Media WMA/WMV files to DVD.

on Jan 13, 2010 | PC Desktops

2 Answers

IHi, i lost the CD for drives


follow these steps 1)Clearing upper and lower registry filters If you do not want to uninstall iTunes, or if the drive is still not functioning after uninstalling or updating iTunes, clear the registry filters as follows: NOTE: You may need to uninstall and reinstall software applications that are able to burn CDs after performing these steps.
  1. Unplug all non-essential external plug and play devices, especially cameras.
  2. Click Start c00850235.gif , and enter " regedit " into the Start Search field. The registry editor window appears.
  3. Select Computer in the main window.
  4. Click File , Export , type a filename that is easy for you to remember, and click Save . A copy of the registry has saved for back-up purposes to the Documents folder. If problems occur after using these steps, browse to the file and double-click it to restore the registry.
  5. Click the plus sign ( + ) next to the following items in the list:
    • HKEY_LOCAL_MACHINE
    • SYSTEM
    • CurrentControlSet
    • Control
    • Class
  6. Select 4D36E965-E325-11CE-BFC1-08002BE10318 . Make sure you have selected this exact key name.
  7. Select the LowerFilters value and press the Delete key. Confirm the deletion by clicking Yes . Figure 3: Registry Editor: LowerFilter key c00877299.jpg
  8. If an UpperFilters value is also listed, select UpperFilters in the right window and press the Delete key. Confirm the deletion by clicking Yes .
  9. Delete all other UpperFilter and LowerFilter values within the 4D36E965-E325-11CE-BFC1-08002BE10318 key if they exist.
  1. Close the registry editor and restart the computer. The disc drive should now be recognized by Windows. You may need to reinstall the CD/DVD writing software if the software no longer recognizes the drive.

-Reinstall the driver of the cd dvd drive from the device manager



May 22, 2011 | PC Desktops

3 Answers

Problem with DVD/CD ROM Driver. It wont load dvd/cd's.


BAD DVD
Windows 7
To resolve this problem on a computer that is running Windows 7, use the Hardware and Devices troubleshooter. For more information about how to open this troubleshooter in Windows 7, visit the following Microsoft Web site:
http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter
Back to the top
Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
Now go to the "Did this fix the problem?" section.
Back to the top
Windows XP
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
Now go to the "Did this fix the problem?" section.
Back to the top
Did this fix the problem?
Windows 7
Click Start, click Computer, and then see whether the drive is listed.
Windows Vista
Click Start, click Computer, and then see whether the drive is listed.
Windows XP
Click Start, click My Computer, and then see whether the drive is listed.
Back to the top
Is the drive listed?
If the drive is listed, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
iTunes software by Apple
Nero software by Nero Inc
Roxio Creator software by Sonic Solutions
Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
If you still cannot play or access a CD or DVD, please see the "Next steps" section.
If the drive is not listed, remove and reinstall the existing drivers.
Back to the top
Remove and reinstall drivers
If the drive is not listed, remove and reinstall the existing drivers. To do this, follow these steps:
Windows 7
Click Start, and then click Control Panel.
Click System and Security, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
When you are prompted to confirm that you want to remove the device, click OK.
Restart the computer.
After the computer restarts, the drivers will be automatically installed
Windows Vista
Click Start, and then click Control Panel.
Click System and Maintenance, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
When you are prompted to confirm that you want to remove the device, click OK.
Restart the computer.
After the computer restarts, the drivers will be automatically installed.
Windows XP
Click Start, and then click Control Panel.
Click System and Maintenance, and then click System,
On the Hardware tab, click Device Manager. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
When you are prompted to confirm that you want to remove the device, click OK.
Restart the computer.
After the computer restarts, the drivers will be automatically installed.
See if reinstalling the drivers fixed the problem.
Now try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
iTunes software by Apple
Nero software by Nero Inc
Roxio Creator software by Sonic Solutions
Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, please see the "Next steps" section.
Back to the top
Next steps
If this method did not help you, you might want to use the Microsoft Customer Support Services Web site to find other solutions. Some services that the Microsoft Customer Support Services Web site provides include the following:
Searchable Knowledge Base: Search technical support information and self-help tools for Microsoft products.
Solution Centers: View product-specific frequently asked questions and support highlights.
Microsoft Product Support Newsgroups: Contact counterparts, peers, and Microsoft Most Valuable Professionals (MVPs).
Other Support Options: Use the Web to ask a question, to contact Microsoft Customer Support Services, or to provide feedback.
If you continue to have questions after you use these Microsoft Web sites, or if you cannot find a solution on the Microsoft Support Services Web site, click the following link to contact Support:
http://support.microsoft.com/contactus
Back to the top
More information
This issue may have occurred after one of the following situations:
You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1.
You install or uninstall CD or DVD recording programs.
You uninstall Microsoft Digital Image.
You may see one of the following error messages:
One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager.
Error message 1
The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
Error message 2
A driver for this device was not required, and has been disabled (Code 32 or Code 31).
Error message 3
Your registry might be corrupted. (Code 19)
An "error code 39" error message.
A message that resembles the following appears in the notification area:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

Feb 23, 2010 | PC Desktops

1 Answer

Cleaning my files, accidentally lost drivers for my Pioneer DVD-ROM DVD-117R, also Pioneer DVD-RW DVR-104....driver 5.1.2535.0 System restore could not take me back far enough, and cannot load Recovery...


BAD DVD
Windows 7
To resolve this problem on a computer that is running Windows 7, use the Hardware and Devices troubleshooter. For more information about how to open this troubleshooter in Windows 7, visit the following Microsoft Web site:
http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter
Back to the top
Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
Now go to the "Did this fix the problem?" section.
Back to the top
Windows XP
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
Now go to the "Did this fix the problem?" section.
Back to the top
Did this fix the problem?
Windows 7
Click Start, click Computer, and then see whether the drive is listed.
Windows Vista
Click Start, click Computer, and then see whether the drive is listed.
Windows XP
Click Start, click My Computer, and then see whether the drive is listed.
Back to the top
Is the drive listed?
If the drive is listed, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
iTunes software by Apple
Nero software by Nero Inc
Roxio Creator software by Sonic Solutions
Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
If you still cannot play or access a CD or DVD, please see the "Next steps" section.
If the drive is not listed, remove and reinstall the existing drivers.
Back to the top
Remove and reinstall drivers
If the drive is not listed, remove and reinstall the existing drivers. To do this, follow these steps:
Windows 7
Click Start, and then click Control Panel.
Click System and Security, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
When you are prompted to confirm that you want to remove the device, click OK.
Restart the computer.
After the computer restarts, the drivers will be automatically installed
Windows Vista
Click Start, and then click Control Panel.
Click System and Maintenance, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
When you are prompted to confirm that you want to remove the device, click OK.
Restart the computer.
After the computer restarts, the drivers will be automatically installed.
Windows XP
Click Start, and then click Control Panel.
Click System and Maintenance, and then click System,
On the Hardware tab, click Device Manager. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
When you are prompted to confirm that you want to remove the device, click OK.
Restart the computer.
After the computer restarts, the drivers will be automatically installed.
See if reinstalling the drivers fixed the problem.
Now try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
iTunes software by Apple
Nero software by Nero Inc
Roxio Creator software by Sonic Solutions
Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, please see the "Next steps" section.
Back to the top
Next steps
If this method did not help you, you might want to use the Microsoft Customer Support Services Web site to find other solutions. Some services that the Microsoft Customer Support Services Web site provides include the following:
Searchable Knowledge Base: Search technical support information and self-help tools for Microsoft products.
Solution Centers: View product-specific frequently asked questions and support highlights.
Microsoft Product Support Newsgroups: Contact counterparts, peers, and Microsoft Most Valuable Professionals (MVPs).
Other Support Options: Use the Web to ask a question, to contact Microsoft Customer Support Services, or to provide feedback.
If you continue to have questions after you use these Microsoft Web sites, or if you cannot find a solution on the Microsoft Support Services Web site, click the following link to contact Support:
http://support.microsoft.com/contactus
Back to the top
More information
This issue may have occurred after one of the following situations:
You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1.
You install or uninstall CD or DVD recording programs.
You uninstall Microsoft Digital Image.
You may see one of the following error messages:
One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager.
Error message 1
The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
Error message 2
A driver for this device was not required, and has been disabled (Code 32 or Code 31).
Error message 3
Your registry might be corrupted. (Code 19)
An "error code 39" error message.
A message that resembles the following appears in the notification area:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

Feb 23, 2010 | PC Desktops

1 Answer

When I try to resstall a DVD drive I get Windows


If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information isTo solve this Code 39 error, follow these instructions: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders
  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

useful.

Aug 11, 2009 | PC Desktops

1 Answer

Itunes will not write to my PIONEER DVD-RW DVR-106D


Install NERO software for burning. It has all the capabilities, specially ver 8 onwards......sodeep

Mar 19, 2009 | PC Desktops

2 Answers

DVD/CD-ROM DRIVES driver may be corrupted or missing. (Code 39)


To solve this Code 39 error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders
  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


Another possible CD/DVD issue you may want to investigate

Oct 12, 2008 | PC Desktops

1 Answer

I have a Sony Vaio desktop with Windows Home Premium and my CD/DVD drive does not work anymore. There is an error message which says "Windows cannot load the device driver for this hardware. The...


Your DVD/CD Drive laser reader head is not working as it will show this message when ever you insert a cd/dvd disc - Try to replace it with a new one even head assembly can be also replaced

Aug 12, 2008 | PC Desktops

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