Question about HP Hewlett Packard Pavilion A6200N PC Desktop

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CD/dvd drivers missing or malfunctioning

When ever I open my Itunes I get this message. "The registry settings used by the itunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall itunes."I've tried reinstalling itunes and I get the same message. itunes does open and I can get to my library but I can't use my burner. Can anyone help me please? I have the same problem. One day, my Windows drivers stopped working, so I ran through the options on the Microsoft help site to fix the problem. My problem was solved, but it caused this same problem with iTunes, as the Microsoft support site said.

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  • Anonymous Jan 19, 2009

    I'm having the same problem with Vista... it worked fine for a week or two, now won't work.. i can download music to my computer off a CD but not to Itunes

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Sounds like you have and Upper and Lower Filter issue in the registry.

Listed below is the link for the MS document on how to fix this: http://support.microsoft.com/kb/929461

IMPORTANT
I suspect you did not complete all the steps in the document. In the document you need to delete the upper and lower filters in the registry and DELETE the burning software you added, shut down and then reinstall the software. This is often difficult for users since they have no idea what app is causing the problem.

With iTunes, make sure you are using the latest version. Older versions caused this upper and lower filter issue among other burning apps.

In some extreme cases you must uninstall and reinstall ALL burning software on your PC. This is easy on an HP. Delete the SW from Programs and then use Recovery Manager C:\PC Help and Tools\ etc..,. to run Application Recovery. You can only install one app at a time. Shut down between each install and check if your drives show up in Device Manager and burn.

Following the process above (installing one app at a time) will allow you to find out which app you added is causing the problem.

All the HP apps on the PC work fine as the PC is tested for issues like this. Something was added that over-wrote the Upper and Lower filters, essentially corrupting them so your ODDs don't work or don't even show up in Device Manager.

Good luck

Apex44

Posted on Mar 04, 2009

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