Charging batter problem

2 years is not unusual for battery decay try this

take out battery completely

start the computer and let it get rolling

insert the battery and see what charge level is there

sounds like the battery is due for replacement

try to change the battery pack. it is possible that the unit battery life has ended.

before this thing happen, is there any sign or pop message coming out your phone, "memory full, delete some data"

try to remove your memory card first then try to ope it again

opend it up...manually jump started the battery....it had gone below the required voltage...which is indicated on the batter...3.7.

soldered the battery back on the board and charged it fully via my laptop....no data was lost...it came back to life.

kellah1ne.

You can't get the modern batteries to come back to life. Time to get a new one.
A suggestion: When using a laptop battery, run it on battery and discharge it until it shows about 2 to 3% charge left at least once a month. Do not keep charging it without letting it run down periodically. Most important--do not run always plugged in to line current.

CHANGE YOUR POWER SETTINGS IN CONTROL PANEL.

depending how old your laptop is the batter is on its last leg. What happens is if you leave your laptop plugged in all the time, the batter gets overcharged and begins to die. For the next battery you acquire remember to charge it for its required time then drain it out by using the laptop. This will prolong the life of the battery.

dead batteries; these batteries drop so low when not in use that wheelchair chargers can not bring them up, sometimesa trickle auto style charger can bring them up

Not really. What happened is you shorted the life of the battery by always having it plugged in and in a charging state. The battery has a memory and since it's always been plugged in, it will never charge fully. There are products out there that will drain your battery down and reset the memory issue. But it would be cheaper to get another battery. If you are going to keep it plugged in the majority of the time, charge up the battery and remove it.

Hi,

The only easy check I can suggest is for you to have a look & see the memory underneath the laptop. It should be covered by a squarish panel/lid held by a screw (or 2). You can try wiggling it or best remove it by moving the 2 locking clasps at each side slightly away making the memory pop out. You can now remove the memory and clean the little gold tips/connectors using a pencil eraser. Reinsert and try again.

Other than the above, would suggest that you bring it back to your dealer/supplier since any further action on your part would void your warranty.

Good luck and kind regards.