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Advice for when my coputer screen freezes and the esc button doesn't help

The screen will freeze and nothing happens when i push the esc button

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Hi Donna,

if everyting is frozen and you cannot do anything with your computer, you can wait a couple minutes to see if it is only working on something in the background that is taking up all its resources... if it does not start responding by itself, and you do not want to wait anymore... push the PC's start button that you use to turn your computer on (not the windows start button) for 8 seconds and it should turn off. NOTE: any changes to data that was open and and not saved will be lost.

Hope that helps

Posted on May 16, 2014

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restart and tap F8 key, if loads to repair your computer/Advanced boot option, select safe mode using the down arrow key and log in to your account, create a backup of all the data on a removable storage device.
Insert System disk and run a system recovery to the original fcty setting, if backup done, restore from the removable storage device.

Posted on Jun 09, 2010

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