Question about SanDisk Sansa e250 MP3 Player

5 Answers

Frozen My MP3 player is frozen. None of the buttons work -- including the on/off one. Any advice?

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  • Anonymous Nov 06, 2007

    i got the black screen, but holding it for 10 seconds did work. thanks so much. my screen just starts to fade though, then, as it 'dies' there are white/gray horizontal lines until it totally dies. i usually have to just let the battery die.

    thanks so much

  • pixabel Nov 07, 2007

    The player said "bad track", then the screen went blank. I cannot get the player to work at all now, even plugged into the computer. Any suggestions?

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Ya my player froze when I accidentally disconnected it while changing a artist name and when it froze the screen still said connected....I held the on/off button and at first it did'nt work because I must not of held it long enough....but then the screen said disconnected and still was froze....finally I came here and looked up troubleshooting and blam...as "Hil0803" put it.... I held down the on/off button.....I am really happy this was all that was wrong....thanx!!!!

Posted on Jul 24, 2007

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Mine did that, i just took out the battery. when i put it back in, it was like the problem never happened.

Posted on Jun 28, 2007

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Thanks, started to play movie, it froze and the screen went white, could not turn it off, held the on/off button down for about 10 secs and it worked.

Posted on Jun 28, 2007

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I had this problem once. I got a white screen so I called tech support and they told me to hold the power button for 15-30 seconds and it bam it turned off. I turned it back on and haven't had a problem since. Hillary

Posted on Jun 27, 2007

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Let the battery run out then restart/reboot. if this does not work, you may just want to get another one because the problem could be your motherboard. connie

Posted on Jun 26, 2007

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Hi,

problem can be solved.

Before connecting the phone to the computer, did you scan for virus?, it not, that means the mp3 player has been affected by virus that is what makes the mp3 player freezes.

The mp3 players memory has been lost due to virus in it and can be restored by flashing it.

Flashing the mp3 will restore the lost memory.

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