Microsoft Zune JS8-00001 Digital Media Player Logo

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Ryan Goertzen
Ryan Goertzen Posted on Jun 15, 2017
Answered by a Fixya Expert

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Zune Player refuses to update

I have checked the computer Zune software version (current) and restarted the computer and player multiple times. The device reports that it is in "Device Recovery Mode". The available update that refuses to complete is 3.30 and the device driver version is currently 4.8.2148.0. The device is unusable at this time, always requesting to be connected to a computer so the firmware can be updated. However, upon doing this the update fails every time.

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lugnuts1

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  • Expert 56 Answers
  • Posted on Dec 02, 2017
lugnuts1
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The server that used to update the zune players dosent exist any more there is a video on utube that runs through the steps you need to make your computer the sever.

4 Related Answers

Anonymous

  • 88 Answers
  • Posted on Dec 29, 2010

SOURCE: zune 30gb says "Connect Zune to your PC" and when

Hi if you have done this 7 times the HD is bad and will need to be replaced. I fun into this all the time with the Zune players.



If you need more help, parts or repair services you can go to my repair service web page at firehouse7777.weebly.com and find info to contact me if needed. thanks

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Anonymous

  • 10 Answers
  • Posted on Jan 31, 2009

SOURCE: zune reset

Hi I can help you this is how. BUY A 4G ZUNE!!!!! cause your 30g zune is broken or something, or reset everything and instal it again

Anonymous

  • 1 Answer
  • Posted on Mar 21, 2009

SOURCE: Windows 7 (64 bit) build 7000 and zune problem

i had the same problem at first with my 3rd generation zune. first you have to open up the zune software folder then right click the short cut and click run as administrator then it will detect the device and everything will work. good luck

Anonymous

  • 1 Answer
  • Posted on May 10, 2009

SOURCE: Broken zune

here's a solution! haha

you could sell it to me, i'm looking for a broken zune to swap out parts with my current one.

if you're interested, you can e-mail me at [email protected]

unless you've got it fixed by now, i've heard a ton of people with this problem and really no solution except for send it in to microsoft for repair.

good luck!

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How can i update zune hd
How to update your Zune player
Overview
If you haven't used your Zune player in a while, you might need to update it in order to get the latest features and improvements.
Steps to update
  1. On your computer, start the Zune software.
  2. Connect your Zune player to your computer by using the USB cable that was included with your player.
  3. If a newer version of the Zune firmware is available, you'll see a notice to update your player. You can also manually check for new player updates in the Zune software. Go to Settings (located at the top of the screen), Device (located in the upper-left corner), and then Update (located in the list at the left).
  4. If you receive a notice to update your player, follow the on-screen instructions. Important During the update process, don't disconnect your Zune player it until the update finishes. The update might take several minutes. During this time, your Zune player might restart several times.
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Go for software update from the zune website it will help you.

Also ensure that the settings are not changed .



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Sep 25, 2008 • Microsoft ZUNE JS8BRPBDLUG MP3 Player
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Device Driver Failed
You need to have windows media 11 installed. Can you try the player in another computer to see if it works there?

By the way is your vista updated to sp1?

www.windowsupdate.com

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Jul 17, 2008 • Samsung Yepp YP-P2 Digital Media Player
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My zune 30g has been locked for over 1 year now and i do not know how to have it unlocked. In addition posting it to you isnt that easy as Iive in the Caribbean (Trinidad to be exact). I will appreciate...

1. Set the Hold Switch to unlocked. 2. Press and hold the Back button zune_button_back.gif while you press and hold the top of the Zune Pad. zune_restart.jpg 3. Immediately after you release the buttons in step 2, press and hold the following combination of buttons, depending on your Zune model:

- immediately press and hold the Backbutton while you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen. zune_gen1_restore.jpg 4. After "Connect Zune to your PC" appears, connect the Zune device to the computer that has the current Zune software installed, and then update the device to the current Zune device software.
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Mar 19, 2011 • Microsoft ZUNE JS8BRPBDLUG MP3 Player
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How do i install zune software correctly?
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Dec 18, 2009 • Microsoft Zune JS8-00001 Digital Media...
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Usb device not recognized when i plug in my zune
do you have the software installed? or a older version installed? if so that could be your problem with the drivers. try downloading the zune 3.0 software directly from the zune website instead of updating ,  here is the link to the download page

 http://www.zune.net/en-us/software/download/default.htm
Make sure you uninstall any previous zune software first!
Hope this Helps
A+Support
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Apr 10, 2009 • Microsoft Zune JS8-00001 Digital Media...
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My 4 gb Zune was charging and now it wont come back on!
I found this on the Zune technical support (if this does help, be sure to rate my solution please):
Your Zune device is not detected by your computer or the Zune software
View products that this article applies to.

SYMPTOMS
When you try to use Zune Software, you experience one or more of the following symptoms:
• The Zune device is not detected by the computer. 
• The Zune device is not detected by Zune Software. In this case, when you pause on the device icon in the lower-left corner, you receive the following error message:
No Zune device connected 
• If you restored the Zune device software, the following messages are displayed on the Zune device:
Connect Zune to your PC
On your PC, open the Zune software and restore the Zune device firmware 

THINGS TO TRY
To resolve this issue, follow these steps:1. Update the Zune software on the computer. To do this, click settings, click software, click GENERAL, and then click CHECK FOR UPDATES.

If the issue is still not resolved, go to the next step. 
2. Restart the Zune device. 

To do this, follow these steps: a. Set the Hold switch to the unlocked position. 
b. Press and hold the Back button as you press the top of the Zune pad. 
When the Zune device begins to restart, release the buttons. 

If the issue is still not resolved, go to the next step. 
3. Disconnect the Zune device from the computer, restart the computer, and then reconnect the Zune device. 

If the issue is still not resolved, go to the next step. 
4. Connect the Zune device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub. 

If the issue is still not resolved, go to the next step. 
5. When you connect the Zune Sync Cable to the connector port of the Zune device, make sure that both ends of the sync cable click into position. Additionally, make sure that the sync cable is not connected to the device at an angle. 
6. Connect only one Zune device at a time. If you already have a Zune device connected to the computer, any other Zune that you try to connect will not be detected by the Zune software. Disconnect any additional Zune devices, and then try to connect again.

If the issue is still not resolved, go to the next step. 
7. If a full-screen battery image appears when you connect the device to the computer, you must let the device charge for several minutes before the device will start and be detected by the computer. 

For more information about how to charge a Zune device, click the following article number to view the article in the Microsoft Knowledge Base: 
927348 (http://support.microsoft.com/kb/927348/) How to charge the battery in your Zune device 
If the issue is still not resolved, go to the next step. 
8. If you are using Windows Vista, install the Cumulative update rollup for USB core components in Windows Vista software update. This update resolves some reliability issues in the USB core components in Windows Vista. You will achieve better reliability in various scenarios by installing this update. 

For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base: 
941600 (http://support.microsoft.com/kb/941600/) Cumulative update rollup for USB core components in Windows Vista 
If you are not using Windows Vista, or if the issue is still not resolved, go to the next step. 
9. Examine Windows Device Manager. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties. 
b. Click Device Manager. Zune should be listed under Portable Devices. 
Note If the device was installed incorrectly, Zune may be listed together with a yellow exclamation mark (!). Or, it may be listed under Other devices as USB Device.
Double-click Zune, and then click the Driver tab. The current version of the driver that is installed should be 2.3.1035.0.

If Windows Device Manager indicates a device problem, or if the version of the driver that is installed is not the current version, you must update the driver. To do this, follow these steps: 1. Right-click Zune or USB Device, and then click Properties. 
2. Click the Driver tab, and then click Update Driver. 
3. Click Search automatically for updated driver software. 
4. Click Install if you are prompted to do this. 
5. After the driver installation is complete, click Close. 
If Windows Device Manager found the drivers, click Close. If you want to locate the drivers manually, follow these steps:1. In the Zune Properties dialog box, click Update Driver. 
2. Click Browse my computer for driver software. 
3. Click Browse, locate the \Program Files\Zune\Drivers folder, and then click OK. 
4. Click Next. 
5. Click Install if you are prompted to do this. 
6. After the driver installation is complete, click Close, and then click Close again. 

If the issue is still not resolved, go to the next step. 
10. Examine the computer for conflicts that involve the USB host controller or the root hub. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties. 
b. Click Device Manager. 
c. Expand Universal Serial Bus controllers. 
d. Verify that no errors appear in the list of USB devices. A yellow exclamation point or a red "X" next to a device indicates errors. If any errors appear, contact the manufacturer of your computer. 

For more information about how to troubleshoot conflicts in Device Manager, click the following article number to view the article in the Microsoft Knowledge Base: 
310126 (http://support.microsoft.com/kb/310126/) Troubleshooting device conflicts with Device Manager 
If the issue is still not resolved, go to the next step. 

11. Try using a different Zune Sync Cable.
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Apr 10, 2009 • Microsoft ZUNE JS8BRPBDLUG MP3 Player
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My zune software keeps sayin restart after setup
if you have already restarted your computer after the zune install\update... in your program files\zune folder you will find a zero byte ZuneReboot.bin file. Delete it. Start your zune software. try{for(var lastpass_iter=0; lastpass_iter
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Dec 17, 2008 • Microsoft Zune JS8-00001 Digital Media...
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My Zune 80GB MP3 DIGITAL PLAYER
try to restart it or whatever try clicking The arrow button then up on the keypad. make sure you downloaded the software. and updated.
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May 17, 2008 • Microsoft Zune JS8-00001 Digital Media...
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Zune software will not open
There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor
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