Question about KitchenAid KT2651X Epicurean Stand Mixer

1 Answer

Beater assembly stopped rotating, motor makes "whining" sound

Mixer is 10 years old, factory refurbished. Worked like a charm for the past few years...just quit last week. Don't want to send to Kitchenaid for repair...can I take this apart myself and find the problem?

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  • KitchenAid Expert
  • 185 Answers

In a word Yes! There are several videos on youtube that go through a full tear down replace gears and re-assembly process. You will also need a prats list for your model (you will need your full model number as the Epi series have had four or five modifications and you must have the right parts)
http://www.kitchenaid.com/webapp/wcs/stores/servlet/OCManualsLiteratureSearchResultView?catalogId=10552&langId=-1&storeId=10202
You can figure some type of modification based on the number of parts list available to you when you go to the site above. the top list is for user manuals the bottom list is for parts lists.
You can repair this for about $60.00 in parts plus some patience and a couple rolls of paper towels, hope this helped

Posted on Jun 02, 2013

6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

  • 2 Answers

SOURCE: Beater does not turn

It sounds like the nylon gear is stripped out. It is a rather easy to replace and also inexpensive. A gentlemen posted a step by step site to replace the gear. The link is http://www.neilcrockett.com/mixer.htm
Good Luck

Posted on Dec 07, 2008

  • 25 Answers

SOURCE: kitchenaid mixer mades a high pitch squeak when mixing

Take it to a local repair shop and they should be able to fix it in no time.

Posted on Mar 26, 2008

  • 1 Answer

SOURCE: Kitchenaid 350 stand mixer power problems

I'd check the brushes. The big black screws on the side of the motor casing, easily removed, but becareful when you put them back. Here were some instructions from another site that helped me get them back in right:
The brushes in my model KP50PSBU must be insert in a particular manner in order for it to work correctly. If you remove the brushes and shine a flashlight into the hole, you should see a small detent or "stop" in one corner of the hole. Its a square hole. Match this corner with the corner of the brush which is shaved off. The brush is not square; it has one corner shaved or smoothed down. This allows the brush to fully extend into the hole. If the brush is inserted any other way, it will not contact the motor and will not run.

Posted on Nov 14, 2008

ricardok45
  • 135 Answers

SOURCE: Kitchenaid mixer makes a clanging noise

Hi. If your mixer is under warranty, call Kitchenaid. They are very good at replacing mixers under warranty.

If you are out of warranty, this is where the fun begins, NOT!

Remove the silver band from around the top of mixer. Remove 4 screws that secure the top cover, remove cover and at the front top of the machine locate the transmission cover. Inspect this cover carefully for cracks. If you find cracks in it...You have just discovered Kitchenaid's dirty little secret. A cheap plastic transmission housing! The failure of this cheap part is the cause of all of the rest of the damage inside the mixer, which may include a destroyed worm gear and shaft, destroyed bearings and their seats. You're not alone. I estimate that thousands of these plastic parts have failed causing great damage to the rest of the mixer

Kitchenaid's replacement housing is made out of metal. If you feel up to the task of repairing the mixer yourself goto the Kitchenaid website and do a search for the parts catalog for your mixer model, these will assist you with disassembly, reassembly and parts ordering.

If you're not up to the task, take it to an authorized repair place once you have put the cover back on.
Even if you're out of warranty, you may be able to have Kitchenaid pay for the replacement parts, they did for my mixer. Be persistent with them and try to get to a manager with your complaint. This cheap piece of plastic has no business being installed on a high-priced machine.

If this solution has assisted you, please rate it. ricardok45

Posted on Mar 20, 2009

hslincoln
  • 235 Answers

SOURCE: KitchenAid Mixer is not rotating.

Hi MANILYNTHEOB. I’m sorry to hear about your mixer not working. Unfortunately from the symptoms you describe, your mixer has experienced a transmission failure. You don’t mention how old your KA mixer is or how hard it’s been used, but for your particular model, KA has a plastic gear designed to fail, instead of the whole mixer ‘going up in smoke’. And what it sounds like is that this fail-safe gear finally ‘failed’ (stripped) so that the power from your electric motor is not getting to your planetary (“elliptical rotating part”) and the agitator shaft. What can you do?
The good news is that this can be fixed quite easily (OK, maybe a little effort) by yourself, if you are a DITY type person, feel adventurous, and your mixer is not under warranty you can troubleshoot it yourself. Be sure you have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> then enter the visitor type “Consumer” and then enter the 6 character model number, in your case use KSM50P (Your K5SS mixer falls within this manual), and select the first file KSM50P.pdf (438.31 KB) listed under Parts List (4) and then check to verify this matches your mixer model.
Turn to pages 4 & 5, titled: Case, Gearing And Planetary Unit for the disassembly and reassembly of your mixer, along with all the parts. Locate Illus. No. 58, Worm Gear Bracket & Gear, including Illus. No. 12, Worm Gear (23 teeth). I suspect this is the weak link in your mixers transmission and causing the problems. After clearing all the grease away, you’lll probably find that is has been stripped.
You can order a replacement gear and install it yourself. While you’ve got your mixer this far apart you can check for any other unseemly wear and tear on the on the gears and other components. Besides a replacement gear, and grease you might consider replacing the gasket, too. You should use a food-grade grease that you can order online (although I’ve seen automotive bearing grease used too – your call). Do not try to reuse any original grease as this should be filled with debris from the stripped gear.
Here are five potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com. You should search for ‘food grade grease’. Prices can vary widely between vendors, so do your comparison shopping.
It can be messy but quite gratifying to diagnose and repair your mixer yourself.
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.

Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer, should you decide to go that route.
If you feel this repair is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping. Good luck, I hope this helps. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln

Posted on Jul 09, 2010

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