Question about Casio Parts Cash Register PC Desktop

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I have an Sharpe ER-A410 and the cash drawer won't open only manually. Any suggestions I could not find anything in the manual. Thanks

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  • psw123
    psw123 Jan 03, 2013

    I pulled the drawer out and everything looks fine. When I first got it it worked and I have been programming it and since then it won't open. Could I have programmed a lock on it in error?

  • Electroboy
    Electroboy Jan 03, 2013

    Ah, you didn't tell me it stopped only after programming. In that case, try these steps: 1. Press NO SALE (NS) and see if the drawer opens. 2. Print a daily report (Z report) and see if the drawer opens. 3. Try making a sale and pay by a method such as credit instead of cash. Let me know if the drawer opens at all when you try those three things.

  • psw123
    psw123 Jan 04, 2013

    Sorry I didn't explain better. None of the above works I can only open it up from underneath

  • Electroboy
    Electroboy Jan 05, 2013

    That is very strange. There isn't normally any programming that can turn the drawer drive off for every task. Can you tell me exactly what you were programming when the drawer stopped working? Did it happen as soon as you had finished programming?

  • psw123
    psw123 Jan 07, 2013

    Basically I was just changing the heading and renaming the dept keys and just testing it out. I left the drawer open as it kept opening on me. Then Christms came I put it away unitl till Jan 1st and went to use it and it wouldn't open no matter what I try!!!

  • Electroboy
    Electroboy Jan 07, 2013

    Neither of those things can affect the drawer. It still sounds like you have a fault in your machine. I'm guessing either the factory fault with the drawer wiring or a seized solenoid in the latch mechanism. Time to take it in for repair.


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  • 1,635 Answers

Could be the wiring in the back of the cash drawer

Posted on Jan 02, 2013

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Posted on Jan 02, 2017

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I have an Sharpe ER-A410 and the cash drawer won't open only manually. Any suggestions I could not find anything in the manual. Thanks

Posted on Jan 02, 2013

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