Question about TruTech PVS12701 Portable DVD Player

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Has Sound but no picture

My Trutech DVD player has sound when playing a DVD, but has no picture. It is only about 4 months old.

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  • whengurl Jan 21, 2009

    i have the portable dvd player duo for car and the other has sound but no pictur. ours is only 2 months old


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Unfortunately, 2% to 4% of consumer electronics are either defective on the store shelf (I got my TV home, plugged it in, and it wouldn't turn on) or they develop a defect during the warranty period or shortly thereafter. So, even though you just bought the unit two months ago, if you have sound but no picture, the unit needs to be repaired or exchanged.

As long as you have the receipt, you should still be in warranty since the shortest warranty for name brand electronics is 90 days from the date of purchase. Contact the manufacturer to obtain the warranty procedure. This will likely involve you sending the unit back to them at your expense and they will send you a repaired, refurbished, or new player.


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Posted on Feb 05, 2009

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