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I purchased a mantel fireplace from Fingerhut last March. The name on fireplace is FEBO FLAME. Now the on switch lites on but theres no flame or heat. The buttons on fireplace or remote do nothing. Id like to find out if there is a fuse causing this problem. Or what else it could be. Im getting nowhere with Fingerhut and Im very upset that I paid 500.00 for this item. Id appreciated any feedback you could give me. Thank you.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: remote control working with fireplace.

try www.dimplex.com go to customer sevices they should be able put you on to a local dealer in your area

hope this is of some help

Posted on Dec 13, 2008

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detox101
  • 2 Answers

SOURCE: Gas fireplace pilot flame won't stay lit.

Hi , you can try and pull the panel on the bottom of fireplace out and check the adapter in fireplace. Sometimes they go bad. When you open in also check to see if there is an adapter plugged in and a option to use the battery operated function. If this goes bad the pilot will not stay lit.

Posted on Jan 14, 2009

  • 1 Answer

SOURCE: gas fireplace will not stay lit

there is a probe that is in the one of the flame... This once heated builds up enough pressure do to the heat to keep the shut/off valve open... (reason, if the flame went out the gas would continue to flow) this "thermocouple is replaceable !! contact me at homeprohandyman@verizon.net

Posted on Feb 23, 2009

  • 1 Answer

SOURCE: electric fireplace does not heat

I have a cheap electric fireplace bought in SuperCentre store-heater no longer works. It says its a one piece system. Can these heaters be replaced or repaired(probably made in China) or am i better off scrapping it and buying a new one?

Posted on Oct 18, 2009

Therinnaiguy
  • 1420 Answers

SOURCE: my heat n glow fireplace comes on fine with all

You may have a few sensors, one may be a thermopile that energizes the pilot. It is a very thin but long bulb located in the pilot flame. Then you may have something called a thermopile which is also located in the pilot flame that energizes the main gas valve. It is a larger diameter bulb and will have metal wrapped wireg going to the gas valve. If the pilot stays on but the flame goes out under the logs, change your thermopile and look for a bad connection at the gas valve or switch. If both the main burner and the pilot goes out you may have a gas valve problem or a plugged vent pipe. If the flame just disappears it is most likely a gas valve. If the flame changes colors and lifts from the burner, that is a sign of a plugged vent. Good luck.

Posted on Nov 05, 2009

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I purchased a mantel fireplace from Fingerhut last March. The name on fireplace is FEBO FLAME. Now the on switch lites on but theres no flame or heat. The buttons on fireplace or remote do nothing. Id...


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