I have documents stuck in queue. Or I get an error message and document sent to printer. The copier on printer works fine. There are no error messages on the all in one. It seems that the printer and lap top do not see ech other. Ran HP printer diagnostics tool and it says the printer is set to sun. No errors. It has worked in the past. I use with lap top which gets unplugged and plugged in many many times.I have vista home edition.
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There are 2 simple methods to resolve any print job stuck in queue
issue. However, both the methods will not fix printing issue if the HP
Printer is in Error mode. Make sure your printer is able to print self
test page to prove its functionality,
This Utility program resolve all the printing issue for HP Printers Only ( Network and USB connection )
This Utility will Resolve :
1. Check Connectivity between the Pc/laptop and HP Printer 2. Check if there any Documents stuck in Queue 3. Check if all the software/Drivers are correctly Installed 4. Check if the HP Printer icon is the default icon to print 5. Will Resolve Printer Spooler Issue and few more issue
Download the file on Desktop and Run the program ( Ex. File name = HPPDU.EXE )
Click Here to download the Utility and save on Desktop location Run the HPPDU file and follow the instruction on screen to fix.
If this does not fix, try the 2nd Method given below ( this is manual process to clear the print job stuck in queue )
This works for all brands of printers ( HP, Canon, Epson, Brother etc )
Start > Programs > Accessories > then select Command prompt,
then the black window will open and there type NET STOP SPOOLER and hit
enter that will confirm service is stopped , after that on the black
window type NET START SPOOLER and hit enter. Repeat this step 3-4 times
and end the command with NET START SPOOLER and hit enter. Open the
Printers folder and Refresh the Window ( Press F5 on the keyboard )
The service will be started and all print queue should already be remove.
Above given solutions help in resolving print queue issue, however
check the printer functionality if it is working fine ( the printer
should be in working condition and should be able to print self test
page, this utility cannot fix printer hardware issue //
* Please rate this solution with Thumbs up and comment to help us improve providing support
if your saying they are stuck in queue here is a way to remove them from queue.
At bottom - right of your toolbar (near the windows clock at the bottom) you will see a small printer icon there.
Right click it and choose open all printers.
There you will see all the documents that are queued. Just cancel and delete all the files.
Hope i help. Please give me feedback about my solution thanks.
Hello and Welcome to FixYa!
There may be many aspects of this issue, but its good to see that HP have written a nice article about this issue. I've attached the link below. Kindly read it throughly and I'm sure that one of the solution will definitely work for.
If you are having any trouble/questions, don't hesitate to ask. I'm here to help.
Does it print from any other program? (e.g. Notepad, MS Word etc)
Are you receiving any error messages? are the documents being passed to the printer queue? (if the printer icon is showing, you can check this by double clicking it - most printers will show the queue upon double clicking the tray icon)