Question about HP LaserJet P2015dn Printer

1 Answer

HP P2015 paper roller change - HP LaserJet P2015dn Printer

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • HP Master
  • 1,684 Answers

The preventative maintenance roller kit with pickup rollers, and the transfer roller is available here:

Posted on Mar 12, 2013


6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Nikhil Gedam
  • 87 Answers

SOURCE: HP P2015 Has Paper LED Solid Lit. Will not go off. Help!


It seems that none of the printer's sensor is faulty, in fact, the printer has a faulty firmware on the formatter.

Your printer may need replacement of the formatter board, however, please try the following before swapping the formatter.

HP LaserJet P2015 Printer Series - Paper Jam Light Solid ISSUE: The HP LaserJet P2015 may come up with Paper Jam Light solid and would show the same light pattern even if the printer is power cycled.
SOLUTION: The Light pattern is as shown in the diagram below.
Perform the following tasks in the order listed.
1. Reset the printer using the Super NVRAM initialization. The procedure is
a. Turn off the printer
b. Press and hold the GO button
c. Turn on the printer and continue to hold the Go button for at least 50 seconds. During this process the Attention, Ready and Go light turns on. Then the Attention and Ready light turns off, leaving just the Go light illuminated.
d. Release the Go button. The Go, Attention and Ready lights turn on.
e. Press and hold the Go button. All lights turn off. During the next three seconds, the Go, Ready and Attention lights turn on in that order, one per second.
f. Release the Go button to perform the initialization. The control panel lights begin cycling from front to back. After the Super NVRAM initialization process is complete, the printer returns to the ready state.
2.Unplug the power cord when the printer is on and leave it unplugged for 10 Seconds.
3. Turn the printer back on.
If the above steps resolve the issue, then print a configuration page and check the firmware version and the formatter board no.,
If the firmware version is below: 20080312, then your printer needs to upgrade the firmware, however the firmware can be upgraded only onl those models whole formatter board's third number from left is 0, 1 or 2, eg: JK0xxxx

If the 3rd number from left of the formatter board no is anything other than 0, 1, 2, then firmware cannot be flashed.

Please let me know the next update.

- Nikhil

Posted on Nov 10, 2008

  • 495 Answers

SOURCE: HP P2015 Has Paper jam lit and will not print

Try removing paper from the printer and put papers in the tray. Also try one round of cleaning.

Posted on Mar 23, 2009

  • 14 Answers

SOURCE: HP p2015 printer has stopped printing

check inside the toner door on the right side. there should be a plastic tab which opens the laser shutter when the door is closed. if this is broken then the lase shutter will not open and will produce blank pages.

Posted on Apr 16, 2009

  • 10 Answers

SOURCE: HP P2015 prints horizontal lines across paper

you shuld replace the cleaning blade inside the drum!

Posted on Jun 23, 2009

  • 105 Answers

SOURCE: HP P2015 Intermittent paper jam lite on solid.

Remove the covers and thoroughly clean the inside of your printer. Vacuum it out and wipe it down. Then examine the sensors and their wiring connectors. Intermittent problems are difficult at best. I suspect a thorough cleaning will eliminate it.

Posted on Nov 09, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

HP LJ p2015 How do you replaced the feed roller on the 250 sheet tray? It is not in the service manual?

HP LaserJet P2015 Series Printer - Replace the pickup roller (tray 1)
  1. Unplug the power cord from the printer, and allow the printer to cool.
  2. Press the print-cartridge-door button to open the print-cartridge door.
  3. Remove the print cartridge.
    After removing the print cartridge, only handle it on the ends.
  4. Grasping the pickup-roller cover with thumb and forefinger, squeeze the left side of the pickup-roller cover to release the left retaining tab, and then slide the cover to the left and up.
    Failure to slide the cover to the left when removing it can cause the right retaining tab to break.
  5. Press the two black retaining tabs outward until the pickup roller is released from its seat.
  6. Remove the old pickup roller from the printer.
  7. Line up the black retaining tabs in the printer with the grooves in the new pickup roller, and then press the pickup roller into the pickup-roller seat until the retaining tabs click.
    Do not touch the pickup-roller pad.
  8. Grasping the pickup-roller cover with thumb and forefinger, insert the pickup-roller cover's right retaining tab into the retaining slot.
  9. Squeeze the left side of the pickup-roller cover and insert the left retaining tab in the retaining slot.
  10. Close the print-cartridge door.
  11. Plug the printer in.

Jan 29, 2014 | HP LaserJet P2015 Printer

1 Answer

HP M2727 paper starts to pick up and apparently jams just above the paper tray #2.,

It sounds like the pickup roller is not getting a good grab on the paper. When this happens the roller can not push the paper up into the printer where the next rollers can grab it. this is a very common issue after a year or two of use. The pickup rollers and separation pads come in a kit that is available on Amazon here:

Aug 21, 2013 | HP Laserjet M2727nf Multifunction Printer

1 Answer

HP LaserJet P2015 Printer Cannot pick papers

Your paper pick-up roller is possibly broken and needs to be replaced, ( common occurance),the shaft that turns your paper pick-up roller could also be broken, it is on the right side of the pick-up roller, but this is not as common.
Good luck

Feb 21, 2011 | HP LaserJet P2015 Printer

1 Answer

I can't seem to get my HP P2015 to work. When I turn it on, it just comes on with a solid orange light designating a Paper Jam, but there is no paper in the machine.

couple things that it could be are your pick-upn roller is not picking up paper and needs replaceing because they break occasionally, another thing is that the shutter link assy., the black and white plastic piece that is in the upper right when you open the printer could be defective or the plastic arm that goes in there is possibly broken off.

Jan 28, 2011 | HP LaserJet P2015 Printer

2 Answers

Will not pick up paper

Hello, you need to determine if it tries at all. when you send a print job do you hear a sound, like it tries to pick up the paper, if yes, then remove the paper tray entirely for the printer. Look into the hole and towards the front you should see a black rubber roller. Take a lightly dampened cloth and wipe down as much of that roller as possible, paper dust can accumulate interfering with the operation (pick up roller). Take care to check the guides in the paper tray are aligned correctly for the paper size in use. Put the paper tray back into the printer, try to make a test print. i hope this assists with your problem, If after cleaning the roller the problem still exists the pick up roller may need to be changed.

Jan 14, 2011 | HP LaserJet P2015dn Printer

1 Answer

Cannot pick paper from tray 2

The paper pick-up oller may be broken on the left hand side. If you take tray out and can roll pick up roller freely then you have to replace that roller with a new one

Feb 19, 2010 | HP LaserJet P2015 Printer

1 Answer

Paper doesn't pick up

please clean the paper pick up roller .

pen the cassate and see the roller and clean it.

Sep 29, 2009 | HP LaserJet P2015 Printer

Not finding what you are looking for?
HP LaserJet P2015dn Printer Logo

176 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides