- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Check the power supply cords; make sure they are attached properly. If you are using a power strip, surge protector or any other device where the power supply cord is not plugged directly into a wall outlet, bypass them and plug the printer into a wall outlet; see if that changes anything.
If that doesn't work, remove the printer's power cord from the outlet and all the other cables that the printer connects to the computer to.
Wait 5 or 10 minutes for the printer's CMOS and RAM chips to power off completely.
After enough time has elapsed, plug only the printer's power cord into the wall outlet (do not hook up any of the communication cables in e.g. USB, or serial cables, or network cables.)
Then press the power "on" button.
If the error message is gone, power off the printer.
Uninstall the printer and all its programs from the computer.
Do a clean install and follow the procedures of hooking up the printer as though you are installing it for the very 1st time.
You may have to obtain firmware and/or software updates from HP on your specific printer.
You may also have to check with your OS vendor to make sure you have all the updates/service packs on your PC or laptop
Unplug the power cord from the back of the printer and from the
wall outlet. Reconnect the power cord to the wall outlet, but don't
connect the power to the printer just yet.
Perform a partial reset by disconnecting the power cord from the
wall. Then, hold the # and 3 while reconnecting the power cord. Release
the buttons once the cord is plugged in. When you release both buttons,
the issue should be resolved.
Perform a semi-full reset if the partial reset did not work by
pressing and holding # and 6 while reconnecting the power cord to the
printer and hold for 1 min after plugging in the power cord. When you
release both buttons, the issue should be resolved.
Verify that the phone cables are properly inserted into the wall
jack and the back of the printer if you are receiving a "Phone off the
hook" error message.
Kodak specifically recommends using genuine Kodak cartridges in their printers in their literature.
Please don't use generics in Kodak printers, is essentially what they say to do if malfunctions occur.
There is a spot under the scanner cover of the unit (under the glass).
On the right side of the machine you will see a place for youre hand to
lift open the scanner cover. One plugin is for USB cable and the other
for Ethernet cable.
Also there is a spot for the wire to go
through on the right side, a small grove to place the wire so that the
cover closes properly. (still under scanner cover) so it goes out the back.
I suspect you didn't install the full software for the all-in-one on your laptop. Thus you got a generic driver from the OS. If you have the generic driver, uninstall that one, unplug the USB cable and install the software from http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=2610&modelid=12764#DownloadDetailAct and pick your OS. When the program prompts you to connect the USB cable to the computer, do so. Another issue may be that you haven't programmed the MP Navigator with destinations for the buttons on the scanner or you don't have the monitor running to identify when the scanner buttons are pressed.
If you can start a scan from the computer, it is probably one of the later two issues.
I hope this helps.
Cindy Wells (the generic driver from the OS usually only runs the print functions on an all-in-one.)
when you try to hook up your printer in your comuputer is the printer detected? where you able to install the driver for your printer? was the printer configuration setting specially type of connection set to usb if the printer is connected to usb.
your printer the g85 on the backyou will see below yhr bar codes where the power cord is four connections. looking at it from the back facing you on the far right is the power cord next to the power cord is the cord from the top lid second from the left i dont use this but i think it is the serial connection and far left connection is the usb cable the usb is the best on to use the two phone lines on what i call the leg or base far left remmber they need a special phone cord most cords only have two wires hooked up this on needs all four or it just want work right.hoop this helps