Tomtom one 2nd edition. It freeze when start and turn white screen.ran tomtom clear flash tool already, won't work.
My name is mike .
First of thank you so much for choosing me to help you with your problem. I am sorry I could not get to you sooner. When you wrote me with you problem it was 5:30 am my time. I Of course was not up. I just got your message now.
Normally when a Tomtom freezes when it starts into white screen it needs to be manually rebooted. Or worse case it needs to be updated. Especially if it has not been done for a while.
Lets first try to manually reboot it. The regular reset button that you use to turn it on with you do this.
Turn unit on, BUT when turning it on keep button on for about 15 seconds as it is turning on, don't let go until it goes all the way through the turning on process and even about 10 seconds after, then you let go of the on/reset button. That is how you reboot it. Might have to do this a couple of times.
Also sometime this will happen if some major update are needed. That is where you would hook your tomtom up to computer and go to there site. Using a usb port have to instal any new updates. Here is what I also did to help you more if needed. I have put a link to the manual, where you click on link and it tells you everything you want to know about your unit and trouble shooting it, as well as pictures, contact numbers to actual company. This is the complete manual from start to finish in pdf download. you can view it or download it.
Please let me know if the manual rebooting I told you above works, or the manual has helped you out.If not you can write me back and I will see if there is anything else that can be done. I feel that as long as your battery is good, or taking a good charge, and you manually reboot it with possibility of making sure all tomtom updates are current that this problem will go away.
Thank you again, sue sorry about the time took to get back to you, I guess you and I are on a different time zone, but I of course am up now. Its almost 9 am here and will be around now for the rest of the day. Thanks Again, MIke Please dont forget to rate me and some kind words would be nice. I appreciate you contact me. God bless you and yours.
Nov 02, 2011 |