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Rhapsody Online does not burn or rip CDs, transfer to devices, or play music offline. To obtain these features, you will need the full-version Rhapsody. You need the full version to rip music from a cd and take it to your insignia ns-dv2g
That's what stinks with this Best Buy brand. You could try to do it with WMP.
You can take your Insignia MP3 player into any Best Buy™ store to get service.Since broken screens are considered to be physical damage you will likely have to pay for an estimate to determine the cost of repairs.Depending on the extent of the damage, you may find that it makes better economic sense to purchase a replacement MP3 player rather then get the unit repaired.