Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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I can't unlock my Zune.

When i try to turn it by turning from the play and pause button it won't turn on. It only turns on if I plug it in to the computer w/ the usb cable and when it does turn on I press down an it doesn't scroll down it just stays on the same spot
I have the same problem! And, of course, I've tried to turn the switch to unlock. I've actually had the problem once before and it fixed itself when I updated the software. But, that was several months ago. I installed the newest update software 2 days ago and the problem just started tonight. I haven't found any info on the microsoft support webpage about this problem. "Posted by cresconn on Jan 03, 2009My zune is perminently in lock and can't do anything with it. Removed the button to try and fix and it dose not unlock. It has to be a program problem. Anyone got any ideas? This all started with the big freeze new years eve. now it just always locked." I need an answer i have tried just about everything anyone have an answer for it yet?? Is this a software issue or what?My ZUne had froze I removed all the software and reinstalled it everything went well but it's locked and I can't unlock it. The lock icon stays on the screen at all times so when I disconnect my zune from the computer it just cuts off and I can't turn it on because it's locked. The only time it comes on is when it's hooked to the computer.........All help is appreciated

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I had the same problem. my solution was easy since the circuitry of the zune is complex, i bought another motherboard & installed it & as soon as it was back together it fired right up, no problems! check out ebay for this piece. hope this helps.

Posted on Jan 28, 2009

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1 Answer

Bought a 8gb zune


OK, plug it in for about four hours, and then it should start to work. What has happened is it has frozen during standby mode. Hope this helps :-).

Dec 06, 2009 | Microsoft Zune JS8-00001 Digital Media...

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Zune will not turn on


1. If the Zune device is not connected to a power source, set the Hold switch to unlocked. Then, press and hold the Play/Pause button to turn off the device. • If this does not work, restart the device. To restart the device, set the Hold switch to the unlocked position, and then press and hold the Back button zune_button_back.gif as you press the top of the Zune Pad. When the device begins to reset, you can release the buttons. 2. If the Zune device is connected to a power source, it is operating correctly. You cannot manually turn off the Zune device. Note Depending on how you configured your backlight setting, the backlight for the Zune device may automatically turn off in this situation. To access the backlight options, select display on the settings menu, and then press the center of the Zune pad. To adjust the setting, select backlight, and then press the center of the Zune pad.

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1 Answer

My 30gig zune is froze and unresponsive. Please help


there is a "lock" button on the top on the left side make sure this switch is turned to off.
Try one or more of these solutions to resolve this problem:
  • The Zune may be locked. Move the hold switch to the unlocked position. It may help to move the switch back and forth. Then press the play/pause button for a second.
  • The battery may be drained.try recharging it
  • To reset your Zune, press and hold the back button while pressing up on the Zune pad. Resetting turns Zune off and on again.

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hi,

keep pressing the play button for 10seconds. it must shut off.

thanks you

Feb 08, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

I can't unlock my Zune.


My lock switch broke off. so with a paper clip I took off the little plastic under the switch. with that off, i could see the small black toggle switch and i was able to set that to the unlocked position. I cant lock my zune now but the zune works.

Dec 13, 2008 | Microsoft Zune JS8-00001 Digital Media...

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ZUNE 80G BATT


Hello LB613,

It sounds like the battery is failing. Over time the amount of operating time you can expect between charges will decrease. The battery will still come up to normal voltage and thus will appear to charge normally but it will become depeleted very quickly during use.

You can contact Microsoft to get more information about a battery replacement for your MP3 player. The official Zune website is: http://www.zune.net.

Best Regards,
Ken
"Go Ahead. Use Us."

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6 Answers

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now what you do is if the zune just has a black screen with a battery symbol and it stays that way forever when on the charger. you, take the zune off the charger and press the play/pause button and if it turns on for a second with the low battery symbol then turns off, your in luck, just hold the play/pause button for 10 - 20 minutes. the zune will have turned on and off alot agitating the battery. once you hold it for 10 - 20 minutes put it on the charger, then presto it works. let charge fully then die completly for every time you use it for a bout a month to let the battery get back into it's normal cycle. ~Dan herzberg~ Thank you*

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after much research on this matter in the past few hours. To resolve this situation don't shut the zune down by holding play/pause button it does not shut down properly that way.

Hold down the down & back button down until shuts off....zune recommends as the best way to turn off your zune. Also if you are having problems holding charge, a lot of people replaced the original charge plug and found that it worked again. these cables usually become faulty from previous models and 30gigs. So buy a new cable & shut it down correctly.

Still no worky??? Call zune, within 1 year they will accept it for repairs. They may even send you a new refurbished zune...since they no longer are making the 30 gig...probably for those reasons.

I hope this advice not only helps you but myself. Who wants an expensive paperweight...not I!

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my son's just did this and the reset method worked (press the back button and up and hold both for about 10 seconds until the zune screen appears)

Nov 08, 2007 | Microsoft Zune JS8-00001 Digital Media...

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