Question about Fujitsu ScanPartner fi-5120C Pass-Through Scanner

1 Answer

Fujitsu 5210c Scanner

We have one of these units at work and it keeps flashing the error up "scanner not found" mid scan... This can occur immediatley afet pressing the scan button or a few pages into the current don. It is connected to a USB2 port running on XP Pro SP2. I ususlly turn the scanner off/on a few times and then it works for the current document batch. This is adding needless time to our scanning process... Heeeelp pls...

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  • Nick Clay Jul 04, 2007

    Still no joy.....

    I have relocated the scanner over to my own pc within the IT dept and its working fine there.

    Think I need to look closer at the previous machines settings, in particular those relating to its USB ports...

  • Nick Clay Jul 04, 2007

    This scanner is the only USB device that was connected to the first pc....

    The pc its running on now has loads of over USB devices attached, but its working fine...

    Nice try anyway mate..

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  • Master
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Uninstall the scanner software and also the program you use to access the scanner Restart the computer and reload the software[s] Or first try a system restore.

Posted on Jun 25, 2007

  • john ash
    john ash Jul 04, 2007

    Now look at the USB devices in addition to the scanner attached to the computer.
    Where ever possible disconnect if not in use or another connection is possible[ PS2 for mouse keyboard for example].
    This is beginning to sound like USB overload.

  • john ash
    john ash Jul 05, 2007

    Something somewhere in the host computer is 'dropping' the link-
    Is the computer for example 'online' to a net work internal or external?
    What about TSR's
    Certainly intermittent 'dropping' is being caused by some background activity.

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