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Dyson dc23 - motorhead shuts off while vacuuming after 5 seccond when i push it start working but then shut off again again

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  • Vacuums Master
  • 717 Answers

Hello, this is Ava with Think Crucial.

There are a number of reasons why your Dyson cleaner is running off and on. First, it can be due to a battery of the cleaner. Make sure that the power cable is properly plug to the power and seated properly from the unit while charging. If you find that the battery isn't charging at all, you may need to replace the battery. Second is to check the MAX button of your cleaner. If the button lights up and flashes when your Dyson keeps on pulsating, press and hold the power button and depress the MAX button to turn off the function. You may need to do it for a few times to get the hang of it. Third is to check for any blockages or clogs in the attachments. Look down through the tube and check to see if there are clogs on the sweeper end or if the roller is tangled up in fibers. Clean the roller brush are if it it's necessary. You may need to empty the dust bin of your unit as debris can build up in hard to reach places. Lastly, cleaning the filters may fix the pulsating of your cleaner. Remove the filter and rinse it with cold water and air dry it for 12 hours. Don't use detergent when washing your filters. If the pulsating doesn't go with the given quick fix, I suggest to contact Dyson for further assistance on this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Posted on Mar 20, 2017

6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

loumsc
  • 114 Answers

SOURCE: Dyson dc07 animal

This is from the Dyson web page:
Get expert help Thermal cut out Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Remember to check the filter and look for blockages before re-starting.
Any non- domestic use may adversely affect the filter performance such as vacuuming up plaster dust.


Sounds like your vacuum is overheating. Check the above.


Lou

Posted on Aug 30, 2008

  • 1 Answer

SOURCE: The motorhead on my Dyson

it could be the hose or the pipe electrics that are not working have you got any lights on the head at all

Posted on Mar 29, 2009

  • 4 Answers

SOURCE: Dyson DC17 - the vacuum shuts off automatically

I had the same issue. Got on the phone with Dyson. THe vacuum has a safety feature where if the motor gets too hot it cuts off. You have to leave it for 45 minutes or so and then it will work again. There is an underlying issue though. My problem was the black gasket thats in the debris bin shifted, probably from when emptying i pushed it on something. The black gasket should actually hang off the bottom like a skirt and the 2 groves should fit in on the groves of the gray mechanism. This seal is what provides 100% suction. Because of this..my vaccumm has been accumulating pet hair by the belt which i hear alot of people talking about and especially in the filter area. This is because I broke the seal by not having the gasket in place properly and it wasnt sucking 100%. They are sending me a complete new cyclone unit which has the debris catcher as well as she said its probably so caked up with debris it will never work again 100%. no questions asked they are sending it to me free of charge.

So if you remove the clear cyclinder debris catch thing all you will have is the purple cyclone on top and on the bottom is the black rubber gasket....if that shifted and is no longer hanging off...call dyson cause your vacuum is probably caked up...it will never work properly...they will send you a new part

Posted on Jan 04, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: Hi, my puppy ate the

    Hi there,

    Sorry to hear your DC23's power cord has become damaged. You won't need to replace the entire cleaner - please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can assist you.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Jun 23, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: the motorhead will not turn

      Hi there,

      I'm sorry to hear you're having difficulties with your DC23 Motorhead. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:

      http://www.dyson.com/support/help.asp?article=1172&product=DC23-MOTORHEAD-US


      By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you, and will be able to recommend the best course of action. If it's necessary to replace the Motorhead, this should be covered by our 5-year warranty, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

      Kind regards,

      Jack
      Dyson Online Customer Support

      Posted on Sep 15, 2011

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      There is a sock stuck in the hose of my dyson dc23 animal motorhead how do I get it out


      Hi, this is Jim with Crucial Vacuum,

      Detach the hose and stretch it out completely, if the sock is in a hard to reach place use a broom handle to push it out. Be careful to mind the edges of the hose you don't want to cause a tear, which would lead to poor suction.

      You can purchase replacement parts for your Dyson DC23 direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

      http://www.crucialvacuum.com/dyson-dc23-pre-filter-part-913394-01.html

      I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

      Jim Thompson
      Crucial Vacuum Customer Care
      http://www.crucialvacuum.com

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      Machine shut off when suction release button was accidentally pushed. Now it won't come back on! What should I do?


      Hi there, it's Jack at Dyson.

      The issue you've described sounds very unusual. DC23 has a suction relief trigger underneath the hand grip of the wand handle, but this isn't connected to the vacuum's electrical components and shouldn't cause the vacuum to cut out in use.

      However like most Dyson vacuums, DC23 is engineered to shut off for protection if it starts to overheat. This may occur if the machine is used when blocked, or if the filter is overdue for a wash. It should reset automatically after it's had around 2 hours to cool down, but to prevent it from happening again please follow the steps shown in our online support guide: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/check-telescopic-wand-step-1-turbine-head

      In normal use, we recommend washing the lifetime pre-filter at least once every 3 months using cold water without detergent. Allow at least 24 hours for the filter to dry completely before replacing it.

      I'm confident following these steps will resolve the issue, but if you'd like further help or advice after giving this a try, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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      Carpet attachment motor shut off and stops after a short time


      Hi there, it's Jack at Dyson.

      DC23 Motorhead's brush bar is engineered to shut off for protection if something jams it. This could occur if it catches something like a rug fringe or a shoelace, or if threads or hair are wrapped around the brush bar. To resolve this, please follow the steps shown in our Support video below to clear any debris:


      I'm confident this will resolve the issue, but if you would like some further advice from our experts once you've given this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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      Why does my dyson power head keep shutting off


      Hi there, it's Jack at Dyson.

      If your Dyson vacuum is DC23 Motorhead, you should be able to resolve this by checking for and removing any obstructions from the cleaner head, and removing any threads or hair from the brush bar and endcaps. Our Support video will walk you through the process:


      If you'd like any additional advice after you've given this a try, you're welcome to get in touch with our experts directly so they can take you through some further diagnostic checks. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

      Jul 29, 2014 | Dyson Stowaway DC23 Bagless Canister...

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      Beater bars not turning


      Hi there, it's Jack at Dyson.

      I'm sorry to hear you're having difficulty with your DC23. This model doesn't include a traditional user-replaceable belt - the drive system is engineered to last for the lifetime of the machine.

      If your machine is a DC23 Motorhead, please take a look at the video above to clear any obstructions from the brush bar and cleaner head, and to reset the machine.

      If your DC23 includes an air-driven Turbine head, please follow the steps shown in our online Support guide to make sure everything is correct with your vacuum: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/turbine-head-not-working-properly/check-the-plunger

      If you'd like some further advice from our experts after you've given this a try, please contact the Dyson Helpline directly - you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

      If a repair or replacement part is needed, we'll be happy to confirm if this is covered under your vacuum's 5-year warranty.

      Best wishes,

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      Dyson Online Customer Service
      www.dyson.com

      Nov 18, 2013 | Dyson DC23 Bagless Canister Cyclonic...

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      Lost suction


      Hi Rick,
      I apologize for our delayed response. I am sorry to hear you are having difficulty with your DC23. Based on the details you provided, an obstruction may have developed. For step by step instructions on how to locate and remove a blockage, please click on the appropriate link below. We are also happy to walk you through this process over the phone.
      Link to Dyson support pages UK:

      http://www.dyson.co.uk/support/dc23/dc23-motorhead/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual3/check-telescopic-wand-step-1


      Link to Dyson support pages US:

      http://content.dyson.com/support/help.asp?article=1171&product=DC23-MOTORHEAD-US

      If you have any additional questions, or if the problem persists, please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US).
      Best wishes,
      Jessica

      Nov 24, 2012 | Dyson Stowaway DC23 Bagless Canister...

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      The motorhead will not turn on with my dc23 vacuum there is no clog


      Hi there,

      I'm sorry to hear you're having difficulties with your DC23 Motorhead. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:

      http://www.dyson.com/support/help.asp?article=1172&product=DC23-MOTORHEAD-US


      By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you, and will be able to recommend the best course of action. If it's necessary to replace the Motorhead, this should be covered by our 5-year warranty, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

      Kind regards,

      Jack
      Dyson Online Customer Support

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