Question about SanDisk Sansa e200 MP3 Player

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E200r - Can't see new music.

I've had my 6gb SanDisk E200R for about six months, and everything has been fine until a few days ago. I plugged it in to put some new songs onto it, dragging and dropping them as usual into the Music folder. I unplugged it and allowed it to "Refresh Database," and then went to look for my music... which was nowhere to be found. I plugged it back in and checked the music folder and the files were still there. They're all Mp3 files with a bitrate of 128kb - 160kb. I thought that it might not be able to play 160kb, but even the 128kb songs aren't showing. I thought that I might just be unable to find them due to odd naming, so I renamed one of them to "zzz - zzz," editing the file information to read "Title: zzz" "Artist: zzz" and "Album: zzz," and deleting the year and other such information, and yet they were still nowhere to be found. I have the latest firmware installed. Anyone know how to fix this problem?

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Re: E200r - Can't see new music.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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My Sansa m240 is saying there is no music on it when i plug it in the computer the music is really still there...what do i do?

Look for changing the USB mode of the device to MSC or MTP
Go to USB Mode settings. if you have a Sansa View - From the Main Menu, select More -> Settings/Options -> System Settings -> USB Mode.
if you have a Sansa Fuze - From the Main Menu, select Settings > System Settings > USB Mode.
if you have a Sansa Clip, e200v1 series, e200v2 series and e200R - From the Main Menu, select Settings > USB Mode.
Select Auto Detect, MTP or MSC. e200R - PlayforSure is MTP and Rhapsody is MSC
NOTE: The USB mode is not selectable for Sansa View (FW 1.03.XX and below), Sansa e200v2 (FW 03.01.14 and below), and Sansa Clip (FW 1.01.11 and below). The USB Mode setting can be enabled on these players using a firmware update.
For a more detailed explanation of MSC and MTP modes see my tip posted here --- -> <-

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1 Answer

Why won't my computer recognize my sandisk player.....i just plugged in the usb cable directly in the computer....but it's not being recognized.


For the Sans e260, see the e200 series support site on "not recognized":

1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.

NOTE: Resetting will turn the player off while it is frozen.

When RESETTING the player did NOT help

Solution 2

For e200v1/e200R (Recovery mode only): Connecting in Recovery mode
For e200v2 (Force MSC mode only): Enabling MSC mode

Check your firmware, see the differences on next link:


Method 1: Automatic, using the Sansa Firmware Updater

Method 2: Manual, downloading firmware from the Sansa Forum
For e200 series version 1 and 2 to the Forum e200 thread
For e200 series version Rhapsody to the Forum e200R thread

Need more help ? Just post a comment.


Dec 10, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Refreshing database

User guide for Sansa e200R:

Check this link for Sansa e200 "freezing in refreshing database",
2 steps to follow up:

1. Reset the device as described on the site of Sandisk.

If resetting didn't solve your problem
2. Update the firmware.
2.1 Use the Sansa Firmware Updater for a download of your device
with the next link:
2.2 Follow the instructions "update the firmware" for sansa e200 series:

Sep 20, 2009 | SanDisk Sansa e250 MP3 Player

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Sansa E200R gets stuck in refresh when I turn it on

STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

If that does not fix it, please post a comment with an update to your problem.

Jan 05, 2009 | SanDisk Sansa e250 MP3 Player

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I havent experianced anything like that but i would recomend you to Format the player IT WILL ERASE EVERYTHING THAT IS IN THE PLAYER. it will restore it to like factory new.

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Deleting videos off Sansa e200R

There is no such thing as a stupid question. Plug Sansa as you normally do. Go to My Computer, and click on the removable drive that holds your Sansa's data. If you don't see the video folder that means it's invisible. To make your invisible folder visible click on Tools on the top of your window. From there select Folder Options... A new window should open up and click on the View tab on new window. Look for Hidden Files and Folders on this list and select Show Hidden Files and Folders. You should be able to see your Video folder now, and the rest is up to you. Good Luck!!!

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I'm returning my 3rd one today for the same problem....will not get another one of these!!

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take the back off and take the abttery off and then replace the battery and that should fix it chief. -The Master

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