Question about Western Digital My Passport Essential WDBACY5000ABK - hard drive - 500 GB - SuperSpeed USB
Posted by Anonymous on
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Download Quick Install Guide or download the manual:
Posted on Sep 14, 2009
You need to have the WD Sync program on your computer; you can get it from your WD Passport, or, over the Internet. Once you have the software on your computer, you can synchronize.
WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a
backup drive; it is NOT !
As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."
This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".
Posted on Jan 18, 2009
90% of the time this is a power problem. The USB port on the computer can not supply enough watts. Use an external USB hub that has a 5V power supply.
Posted on Oct 15, 2009
You need to try it on a differant computer. That will let you know if the problem is the external drive or the usb ports on your computer.
Usually it is the usb interface on the external drive. You can buy a new usb enclosure and take the hard drive out of your passport drive and put it in the new enclosure. That will get you acess to your data again. You can find enclosures for as cheap as $14 so this is worth doing.
Posted on Jun 14, 2010
Tips for a great answer:
Jul 13, 2014 | Western Digital 1TB My Passport Essential...
Jan 22, 2012 | Western Digital My Passport Essential...
Nov 26, 2011 | Western Digital WD My Passport Essential...
Jan 28, 2011 | Western Digital My Passport Essential SE...
Jan 25, 2011 | Western Digital My Passport Essential SE...
Jun 30, 2010 | Western Digital My Passport Essential...
Mar 29, 2010 | Western Digital My Passport Essential...
Apr 30, 2008 | Western Digital My Book Essential Edition...
Oct 08, 2012 | Western Digital My Passport Essential...
339 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: