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Arris tm802 modem not connecting to internet - Computers & Internet

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Posted on Jan 02, 2017

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SOURCE: i have a arris tm602 modem, HOW DO I CONFIGURE MY

Cable modems bond to what they are plugged into, so you have the modem plugged into a computer and it is working fine. Then you want to unplug the ethernet cable from the computer and plug it into another device such as a netgear router. Then you find no matter what you do it will not work.

Now normally to break this bond to the computer so that it will bond with the router you would simply unplug the electrical power from the cable modem, wait for it to sync back up with your ISP's CMTS, power up your router which you would have connected via the internet or wan port, and you would be up and running.

You may have even did this with your Arris TM602. Why isn't your router pulling an IP address? The reason is simple, pulling the power cord did not really remove power since the modem has battery back up.

In order to make it release its bond to your computer, so it can bond with the router you need to either push the reset button on the back of the modem while still powered up or remove its battery pack while unplugged from power.

So try again, this time push reset on the modem. This question was posted in January so I am sure buttercup is all fine by now but maybe this will help someone else.

Posted on Jul 16, 2010

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1 Answer

What do i do next


No that is simply showing that there is signal coming from the router. If the router has no incoming data or communication it can't connect even limited.

Apr 09, 2014 | Arris Tm802 Cable Modem For Cablevision

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I have an Arris Touchtone Telephony Modem. I have two computers in my apartment one is a Dell 2400 and the other is a Mac. The Dell computer is connected directly to the Modem by the ethernet and the...


that is a wireless issue, the Arris is working because you are able to surf wired. Check you wireless router and make sure your setting are good on it. Otherwise, replace the router.

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I have an Arris modem from Comcast that gives me phone and internet service. Prior to going to Comcast for telephony I used a regular, off the shelf, modem and I could connect to my Direct TV sat box via...


comcast use 10.0.0.1 for ip address, I think
check direct tv box for internet settings for it's ip address should 10.0.0.2 maybe call directv maybe they could further.

May 14, 2017 | Arris Touchstone 450a (CM450) Modem

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I have my main computer set yp with arris router


  • You can use both Ethernet and USB interface to connect two PCs simultaneously with one cable modem.

  • If you plan to go wireless (and maybe connect more computers), you have to purchase a router to split/share the internet connection coming from the modem.

Apr 07, 2010 | Arris Touchstone 450a (CM450) Modem

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Hooked up arris modem with lynksys G series router


You have to set seting from routers menu. To use it hold 15 second router restart button, that restore factory setings, then go browser http://192.168.1.1/ , and use username "admin" and password "admin" in default. There you can set setting by your connection.

Aug 12, 2009 | Arris Touchstone 450a (CM450) Modem

1 Answer

Router cannot connect to the internet.


Turn everything off:
Cable modem unplug the power to the modem if it has a battery remove it.
Router unplug the power to the router
Shutdown any and all computers connected to the router

Turn everything on in this order:
Cable modem wait until all the lights are on but the internet act light
Router wait until the lights goes through it's test cycle and the internet light (wan) is on.
Boot up the computers one at a time after the first computer is fully loaded go to the next computer

Hope this helps

Terry

Feb 27, 2009 | Arris Touchstone 450a (CM450) Modem

1 Answer

I cant get out to the internet when I connect the netgear router.


Be sure that your cable company has enabled your internet. Power down the cable modem, power down any routers and computers. Start cable modem first, after internet connectivity is indicated, power up the router (if you have one) and then power upi the pc

Dec 27, 2008 | Arris Touchstone 450a (CM450) Modem

2 Answers

How is Arris Telephony Modem installed?


Hi taldrich6 - You have this listed under Arris CM450. Is that what you have?

Jul 22, 2008 | Arris Touchstone 450a (CM450) Modem

2 Answers

Arris cable modem


try shutting of your computer then shutting off the modem, the modems have batteries you might have to remove them theres usally a panel on the bottom, in the back you should have a wire for comcast cable and an ethernet chord telephone too if you have everything. also your modem could be broken, i had the same problem

Jun 06, 2008 | Arris Touchstone 450a (CM450) Modem

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