a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
A technique to improve print quality is to try and clean the cartridge nozzles. You may clean the cartridge by following the steps given below: 1. Go to the "Lexmark solution center." This can be done by clicking on "Start," go to "Programs" and Lexmark printer group. Click on the "Lexmark Solution center." Next click on the "Maintenance" Tab. 2. Select "Clean and Fix Horizontal streaks." Click on "Print". This will produce a printed page. The colors that you should see here are black, yellow, magenta (a reddish purple) and cyan (a dark sky blue). You should notice the diagonal lines above and below the solid horizontal lines. These diagonal lines should be solid from left to right with no gaps. If there are gaps in the lines or the print diminishes across the page, you should run the "Clean Print Nozzle" page a couple more times to try and clear it up. If you still have gaps at the top and bottom, you should "wick" the cartridges by following the steps given below: 1. Please open the "Solution center" again and go to the "Maintenance" Tab. 2. Select "Install color/black cartridge" and remove the cartridge or cartridges from the printer. 3. Get a damp paper towel. 4. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds. 5. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean. 6. Next dab the cartridge on the towel to make sure that the ink is flowing. 7. Snap the cartridges back into the printer. 8. On your computer, select "Old Cartridge install." 9. Repeat the "Clean Nozzle Page" one more time. If this fails to address the problem the entire procedure may need repeating.
the display for an error message. If the display reads "Clearing paper
from printer," the engine has detected a jam and is attempting to eject
the jammed pages automatically. These pages will often be blank.
the display for "Performing PRINT/STOP TEST" or "Performing SERVICE
TEST." Either of these messages indicates that the printer is going
through a test procedure that may eject blank pages.
the amount of paper in the input tray if the printer is feeding
multiple blank sheets at a time. The printer will pull extra pages
through if the input tray is overfilled.
the paper in the input tray with the correct size if needed. If the
4600 printer detects the paper as an incorrect size for the print job, it may eject the paper without printing anything on it.
the ink cartridges if certain colors are blank on the page. Replace the
black cartridge if printing a black text document that is coming out
blank. The printer may attempt to print even if the ink level is low or
empty, but will unable to print anything on the page, causing it to
come out blank.
the sealing tape from newly installed cartridges. The tape covers the
print heads and should be removed before installing the cartridges. If
the tape is left on, it will prevent ink from getting on the pages as
the "Check mark" button on the control panel to enter the printer menu.
Run a diagnostic so the printer can attempt to determine the cause of
the blank pages printing. Press the up or down arrow to select
"Diagnostics." Press the "Check mark" button. Press the "Down" arrow to
highlight "PQ Troubleshooting." Press the "Check mark" button. The
printer runs a diagnostic and returns to a ready state when done.
the paper was black or blank? i think you mean blank, the ink will dry out over time replacing the cartridges will most likely solve the problem, or for the cost of the two cartridges u may want to consider a new cheap printer.
“Lexmark does not support the refilling of its ink cartridges. Refilling the ink cartridges can cause them to leak, thus clogging or even damaging the print head. Any damage to your printer caused by refilled ink cartridges may not be covered under warranty”. Please use genuine Lexmark cartridges for best results.
In this case what i would request u to do is.......
Take out both the catridges from the Printer.........
Take 2 Paper Towels one should be wet with Luke warm water and the other one should be dry...........
Take the Colour catridge first turn it upside down and u will see a small copper plate on the catridge from where the ink comes out.......
Place the wet paper towel using ur thumb on the Copper plate and press it a lit bit for 10 Seconds......
Now remove it and see whether u see any ink on the paper towel..........
U should see some ink on it now place the dry paper towel on the ink catridge in the same way........
Now do the same procedure again..........
Do the same procedure twice on the Black Catridge.................
Now take the dry paper towel and turn the direction of the cartridge so that u can see a Copper plate on it with small boxes just clean that copper plate with the Dry Paper Towel..........
Know insert both the catridges inside the Printer the Colour Catridge should go in the right side and the black on the left........
Unplug the Power Supply from the printer.......
Press and hold the Stop/Clear button on the Printer and Plug in the Power Supply while holding the Stop/Clear button it should say clearing on the screen at that point u can go ahead and release the Stop/Clear button..........
Now the Printer will ask for the Date Time and Country Language.........
Set everything up......
Now try to Print i am sure it should work..........
turn the printer i turned on and Press the cleaning button ,. Cleaning takes about two minutes, the printer makes some noise when it finishes you run a nozzle check for print quality and reset the cleaning cycle. load paper . go to the printer menu as follows: click Control Panel, and then double-click Printers. Select the Epson printer if have more than one printer is installed. Click File, click Properties, click the Utility tab, then click the Nozzle Check icon. The printer will print a Nozzle Check pattern in black, and in cyan, magenta, and yellow. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If any dots are missing, clean the head again.
If your software is different, and does not have these options, you can do it this way:
1. Same as above.
2. Same as above.
Turn off printer and computer. Disconnect interface cable from printer. Load paper. Hold down the load/eject button and press the power button to turn on the printer. Release both buttons.
Sounds like maybe the nozzles are clogged up.
Try using the printer maintenance utility to "Clean Nozzles". I think for most Lexmark printers it is call the "Lexmark Solution Center" in your Windows Start Menu.
If that doesn't work, try maybe wiping the cartridge with a damp paper towel at the place where the ink comes out.