Question about HP Photosmart B8550 Photo InkJet Printer
Paper does not feed because the pickup roller does not turn.
Posted by Anonymous on
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
This is a very common problem. Apparently HP changed the roller because of this fault.
I've tried cleaning, I've tried making the roller rough. I tried to get HP to send me a new roller but they didn't even reply.
HP are a rubbish company who don't care at all about customers (and their printer software (bloatware) is even more rubbish).
BUT - the solution I found:
The spring that holds the roller down onto the paper is too weak. I bent the end of a straightened out paper clip into a small hook then made another hook-like bend a bit further up (but kept the rest of the clip to use like a handle). the length between the two hook parts is just under 1/2 inch. Don't cut it yet - buy you will need to when it's in place.
Hold the handle end (the bit at the bottom of this sketch) so you can fiddle about in the small space and don't loose the spring altogether.
Find the spring that fixes onto the roller gadget, it hooks onto the printer body. Hook the spring off the hole in the printer body, and then catch the second (double) hook of the paperclip onto the small printed circuit board just by the roller (most of the board is empty - so hook it to the left end of the board).
Then, when it's all in place cut the rest of the paperclip off.
You can see the double hook part once I'd cut off the "handle" piece in the photo:
and here you can see where the spring used to go, and where it fixes with the clip thingy I made.
Of course this is what I did (when I was about to throw the printer away so it was a last chance survival idea), if you loose the spring, stick it onto something that goes sparky-sparky or otherwise kill the machine or yourself I can't take responsibility!
Posted on Feb 22, 2008
SOURCE: Photo Paper Feed
the issue that you have might need to change some settings from the printing properties. WHen you hit on PRINT, a box will open, right? look on the top right of that box, you will see "PROPERTIES" or "Preferences" just click on it, then another box will open. Click on Printing Shortcuts tab, try to review the settings. And if you want to print using the main tray, it should set it to Automatic select or Main tray. And make sure that it sets to General Printing. But if youre going to print a photo, you will have options there to choose what type of paper when you click on that, the settings on the paper size, paper source, etc. will change also. For paper source, make sure that it sets to Photo Tray.
If you will be able to open printing preferences, all options are there, you just need to read and choose which settings you want to use.
Thank you so much.
Posted on Jul 07, 2008
Your problem is more than likely that the sensor lever is not properly positioned. You may also have dislodged the shaft from the drive gears (gears on right out side of carriage). Both are easy to do.
Here's a couple pictures of the exact positioning of the paper sensor positioning. It should freely flip up and fall back down with gravity. Remove the tray and check the flag that hangs down.
Just in case you have dislodged the shaft from the geartrain, here's a free copy of the HP Service manual for the printer that will walk you through disassembling the right side for re-mounting the shaft and holder clip for the shaft.
Hope that helps you. :)
If this resolves the issue, hit me with a Fixya! If not ask me further and I'll try and help you some more.
Posted on Sep 10, 2008
Tips for a great answer:
Jan 17, 2015 | HP Photosmart B8550 Photo InkJet Printer
Cassette (Tray 2) paper pickup and feed rollers
To remove the paper pickup and feed rollers
1 Remove the cassette.
2 Locate the two rollers on the bottom of the paper pickup unit (above the cassette). The pickup
roller is the smaller roller, and the feed roller is the larger roller.
3 Pinch the tab on the end of the cassette pickup roller (callout 1), and pull the roller out.
4 Pinch the tab on the end of the cassette feed roller (callout 2), and pull the roller out.
Figure 6-24 Removing the cassette pickup and feed rollers
Note Always replace the cassette pickup roller and the cassette feed rollers at the same time. Also replace
the separation roller (located in the paper cassette) when replacing these rollers
Aug 14, 2014 | HP Color LaserJet 4600n Printer
Feb 24, 2013 | HP Photosmart B110a Wireless e-All-in-One...
Jul 15, 2011 | Epson Stylus Photo 830 InkJet Printer
Jul 15, 2011 | HP LaserJet P3005n Printer
Jun 10, 2011 | HP Photosmart B8550 Photo InkJet Printer
Feb 26, 2011 | HP Photosmart 2610 All-In-One InkJet...
Aug 12, 2010 | HP Photosmart C6180 All-In-One InkJet...
Aug 11, 2009 | HP Photosmart 8450 InkJet Printer
Mar 25, 2009 | HP Photosmart 3310 All-In-One InkJet...
116 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: