Hi, we have verizon dsl in use at our home here, and when it works, it is really great. unfortunately, it seems that the modem that was provided periodically drops the dsl signal, and whomever is using the internet at the time is kicked back to a 'local' connection on the network, rather than 'local and internet'.
the modem provided by verizon is the westell 6100.
after observing the lights on the modem, i have seen that the 'ethernet' and 'dsl' lights on the modem seem to flash, or turn off around when the network on the computers revert to local only.
i was wondering if anyone else has experienced this problem, and if so, how did they fix it?
one minor side note, i have noticed that the phone line and cat-5 cable connection ports in the back of the modem do not have the 'tabs' that click and hold the cables all the way in to the modem, is this a standard thing for this type of modem? or is it something that may be leading to the problem?
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Re: Verizon DSL spotty service
To answer your first question, call verizon to fix the line. it is dropping. Second have verizon change a dsl and test it out.
as far as the tab on the CAT-5, the tab is to lock the cable in place, without it, it will work but you have no insurace as to the connection status. (need cable with tab).
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Do you have an Internet service provider (ISP), like AT&T or Verizon (if you live in the US) ? Usually, your ISP will give you a modem/router (cable or DSL) for free when you sign up with them for Internet service.
Try a different ethernet cable. It could be that your cable is bad. I had that happen to me before. My was from the modem to the router. If it was working at the store and not at home, then it is cable. It is should bea cheap fix.
You have to connect to the computer to the modem directly. Turn off the firewall program. There should be a reset button located on the back of the modem. Push and hold the button for thirty seconds. After the thirty second the modem should reboot. After the modem reboot, loard any browser and the verizon online should take on it own.
Your problem definitely sounds like an intermittent connection problem. It can either be one of two things. #1. You have a defective modem, or #2 It's a network problem. I will definitely go with #2. Here's the thing. The problem you have is very very very common not only to Verizon DSL customers, but also to other Internet Service Providers as well. The best way to fix the problem is to understand what's causing the problem. There are two types of intermittent connection problems. The first is Intermittent Sync. You'll know if you have this problem because the DSL light will be blinking everytime you get kicked out. That means there's no internet connection, The modem cannot detect and establish a connection with the Central Office. The second is Intermittent route (which I know is you're problem), The DSL light is steady, but the Internet light almost always turns OFF or turns RED. The only way to fix this problem is to coordinate with Verizon. The reason is because the problem is outside your house. The long cable lines, the drop wire, the cables that passes through from the Central Office to your House can all be damaged, If that's the case, then a technician is required to go out and fix the problem. Don't worry about calling Verizon, this is a network problem and you won't be charge for anything. I know losing internet connection is very frustrating. Give your ISP a chance, they will definitely fix the problem if you give them the opportunity to do so.
i worked for verizon for two years and I encounter this problem many times,to tell you honestly,its not with you internet connection since if you'll notice,while you are connected to the internet and you make a call or call someone,its interrupted... Obviously,its the phone itslelf,the signal comng from the phone is different from the signal of the internet...thats the reason why you need a modem to convert the signal coming from the phone line to make it work for internet,,,what I suggest is you change the DSL plan from the Dry Loop to the regular dsl with the phone...
for westell 6100 modem usb driver installation follow the steps for windows xp -close all programs -unplug usb cable from the pc -insert installation cd from verizon -plug usb cable back to pc -wizard will pop up found new hardware -click next then follow instructions -select usb connection on the installation
Rob just studied ur problem.Iam a tech which handles this kind of issue.
I talk to verizon,at&t,bellsouth,qwest daily for such issues.
Well i can suggest u onething u can get the efficient speedstream 4100 series modem which comes with a 1 yr warranty.
And also checkout with verizon clearly abt ur distance from the central office.Bcos might be ur dsl circuit may be not technically feasible
For further clarifications plz get back to me.