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Verizon DSL spotty service

Hi,
we have verizon dsl in use at our home here, and when it works, it is really great. unfortunately, it seems that the modem that was provided periodically drops the dsl signal, and whomever is using the internet at the time is kicked back to a 'local' connection on the network, rather than 'local and internet'.

the modem provided by verizon is the westell 6100.

after observing the lights on the modem, i have seen that the 'ethernet' and 'dsl' lights on the modem seem to flash, or turn off around when the network on the computers revert to local only.

i was wondering if anyone else has experienced this problem, and if so, how did they fix it?

one minor side note, i have noticed that the phone line and cat-5 cable connection ports in the back of the modem do not have the 'tabs' that click and hold the cables all the way in to the modem, is this a standard thing for this type of modem? or is it something that may be leading to the problem?

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  • tom_swartz07 Jan 19, 2009

    hey thanks!

    ill call them asap and see if they could fix it!


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To answer your first question, call verizon to fix the line. it is dropping. Second have verizon change a dsl and test it out.
as far as the tab on the CAT-5, the tab is to lock the cable in place, without it, it will work but you have no insurace as to the connection status. (need cable with tab).

Posted on Jan 19, 2009

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