Hi Jeff,
The question you ask, is the question many others have asked, and there is very little info available to solve the issue.
If you have the user manual for your radio, go through the trouble-shooting process, to see if that will help.
If you don't have the user manual, then someone who does can post a link on this site for you to download same.
I hope I have been of some assistance.
Best regards,
Peter
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