Gas fireplace trouble shooting - Napoleon 36" Zero Clearance Top/Rear Vent Natural Gas Fireplace with Black Door

Gas Fireplace Manual - Gas Fireplace Instructions: Mendota ...

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Mendota gas fireplace manuals and gas fireplace instructions for Mendota ...Mendota Gas Fireplace Insert FullView Model FV33i PF2 - Installation Manual

[PDF]FIREPLACE HEATER - Crane

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by C Care - ‎Cited by 2 - ‎Related articles
your fireplace heater, please contact Crane. Customer ... This instruction manualapplies to the following models of the Fireplace Heaters product line: Color.

I would suggest looking under the bottom louver of your fireplace as you have a b-vent or direct vent gas fireplace. From the looks of it alone it appears as its an early model Heat-N-Glo fireplace. If you flip down the bottom panel, where the two gold strips are at, underneath the gas valve you will find a sticker or a plate that has the model, manufacturer, and serial number. I work for a manufacturer that has been in the fireplace business for over 30 years and I'm betting $10 to a donut that is a Heat-N-Glo fireplace. Once you get the model, manufactuer, serial number, and date code sometimes you can search at www.heatnglo.com for AUTHORIZED dealers who can service your fireplace properly instead of a chimney sweep who may or may not be qualified to "trouble shoot" what is going on with the fireplace. It looks like an 8000GDV to me.
Best guess is a new pilot assembly if its a direct vent. If its a b-vent then a high limit switch might be needed as well with it cutting off that fast. It also could be a flue disconnect. Long story short I would find out the model, manufacturer, and then get on the manufacturer's website or call them to find out an AUTHORIZED servicing dealer for your fireplace. I hope this helps.

Does your fireplace have a thermostat connected? If so, that may be why the pilot stays on and the burner goes off. Otherwise, it could be a bad thermopile. If that is the case, I recommend you just replace the entire pilot assembly. It is an older model and manuals can be hard ti find. If you still have trouble, I recommend you contact a local certified gas appliance technician.

There are a couple of reasons the heating unit part of the fireplace stop heating. A dust and lint build up in the heating coils can cause them to burn out. The heater overload circuitry has shut the heater down or has failed or the unit needs to reset. so lets go to the easiest thing for you to do, yourself.

RESETTING THE HEATER
Turn the Master ON/OFF Switch to OFF. Unplug the fireplace and wait 12 - 15 minutes before plugging it back in. Then turn the Master ON/OFF Switch to ON. Turn ON each individual function of the fireplace, one at a time. If the unit was able to reset itself, each function should work normally. If it doesn't, then one of the issues I listed above is the problem.

If your fireplace is less than one year old, it should still be under warranty. So contact the manufacturer (you can find the contact info in your Owners Manual) about repair or replacement.

One personal aside: None of the electric fireplace/heaters on the market today, have a long trouble free life span. Usually, it's 9 months to a year, when consumers start having problems. I sold these type of appliances for a couple of years, as an adjunct to our gas fireplace and heater business. When they started to become a problem for our customers, we quickly realized, that no matter who the manufacturer is/was, they are not what they are touted to be and we discontinued selling them. It's been 4 years since we discontinued selling them and apparently, nothing has changed in their manufacture. As, I answer more than my share of questions about them, here on FixYa. As one person told me, "I wish I had bought a vent-free gas fireplace instead. It would have cost me more, but would have been more reliable and would still heat, even if the power was out."

I hope this helps you trouble shoot and solve the problem.

Happy Easter!

If it's still under the 1 year Manufacturer's Warranty, Dimplex will repair or replace at their option. If not within the warranty period, unfortunately, you're on your own.

You can contact Dimplex USA Technical Support at 888-346-7539, Monday - Friday,8:00 a.m. - 4:30 p.m. EST. They can help you trouble shoot the problem.

You didn't mention how many batteries you replaced. If it was only the 3 (AAA) in the hand held remote, you have 4 (AA) to go in the remote's receiver. It's the black box, inside the fireplace.

Depending on how long the batteries have been dead, the remote may have lost it's privacy/frequency code. In which case, it can be reset.

here is a link to your Owners Manual http://literature.mhsc.com/ambient/manuals/RCMT.pdf in case you have misplaced yours. You can download and print it, if you like. It will walk you through how to reset the privacy/frequency code. It has a Trouble Shooting Guide, that can prove invaluable.

Also, make sure the pilot on your gas logs or fireplace is burning and the Control Valve Knob is turned to the ON position. If it isn't, the remote control will not work

Hope this helps solve your problem.

If you changed the batteries in the receiver (the black box in the fireplace). You should also change the 2-batteries in the hand-held remote. This may sound stupid, but it's not ... be sure all the batteries in the receiver (black box) are all facing the proper direction. Believe me, it's easy to get one turned the wrong direction. Also, make sure that the slide switch is in fact in the remote position. It can be finicky at times. Also, check to make sure that the two wires are still connected firmly at the gas fireplace Control Valve and in the receiver.

• Now, if all of that doesn't solve your problem, the receiver may have lost it's code..
  

When matching security codes, be sure slide button on the receiver is in the REMOTE position; the code will NOT "LEARN" if the slide switch
is in the ON or OFF position. Program the remote receiver to LEARN a new security code by pushing in the LEARN button on the top of the
remote receiver and then pressing the MODE button on the transmitter. A change in the beeping pattern, at the receiver, indicates the
transmitter's code has been programmed into the receiver.

There's a lot to check out and do, but that's how you trouble shoot these remotes.

If you no longer have your Owners Manual go to the Dimplex home page and click on the Help tab. You should be able to download the Owners Manual for your model fireplace there in a pdf format. Also look for a Trouble Shooting tab.

There's no quick answer to your problem, as it may be your gas fireplace that's causing the problem. If you still have your Owners Installation Manual look at page # 7 (Trouble Shooting), this should help you solve your problem. If you don't have your Owners Manual, you can download it online from SkyTech's website. If all else fails contact SkyTech's Technical Service Dept @ 888-672-8929
They are friendly and knowledgeable folks to work with.

There is a product that I use when servicing gas fireplaces that works pretty good. Google search "Rutland White Off". In a lot of cases it takes just about everything off and the glass looks brand new. If it went to long without being cleaned, it could be permanently baked into the glass. As far as removing the glass, every manufacturer uses there own style of clip. Check around the bottom of the fireplace where the controls are for a latch or possibly screws that are holding it in place, sorry, without looking at it, it's pretty hard to answer that part of your question